• Provides leadership for the development and delivery of research, evaluation, and advisory services • Responsible for growing and sustaining a portfolio of client engagements • Shapes service offerings, guides project design and delivery • Monitors contract performance, resource utilization, and delivery risk

• Define, track, and consistently meet or exceed key performance indicators (KPIs) for the support organization, including First Contact Resolution (FCR), Customer Satisfaction (CSAT), and average resolution time (ART). • Develop, coach, and mentor a high-performing support team, fostering a culture of urgency, accountability, and deep product knowledge across all PrestoSports offerings, and creating clear pathways for career growth and professional development. • Design, deploy, and continuously optimize AI-driven support solutions (such as Intercom/Fin) to automate tier-one responses, enhance self-service discovery, and improve agent efficiency without compromising personalized client care. • Oversee and optimize the support technology stack, with primary focus on leveraging Salesforce Service Cloud for case management, reporting, and knowledge base integration, and utilizing Jira for seamless escalation and bug tracking with Development. • Manage and optimize workflows between automated AI conversational agents and live support tiers, ensuring seamless ticket escalation, accurate context handoff, and a frictionless client experience. • Establish performance baselines and KPIs for AI support tools, tracking metrics such as AI resolution rate, deflection accuracy, and customer sentiment during AI interactions. • Manage communication during critical incidents and outages, coordinating resources and providing timely, clear updates to both internal stakeholders and external clients. • Investigate and champion the integration of emerging AI and machine learning tools to enhance self-service options, automate tier-one response, and improve agent efficiency without compromising personalized client care. • Analyze support data and trends to identify root causes of client issues, translating insights into actionable recommendations for the Product and Engineering teams to reduce future support volume. • Ensure the creation and maintenance of a comprehensive, high-quality knowledge base and self-service portal tailored to the unique needs of Sports Information Directors and athletic administrators. • Manage the support budget, including staffing, tooling, and training resources, ensuring cost-effective service delivery.

Role Description Director to lead the design, delivery, and optimization of a complex Order Management ecosystem. This role owns both onshore and offshore delivery, ensuring strong governance, clear communication, and consistent execution across global teams. This leader will be responsible for driving OMS strategy and technical direction, establishing best‑of‑breed solutions across SaaS platforms, and ensuring the OMS landscape effectively supports business growth, scalability, and operational excellence. The role requires deep hands-on experience with IBM Sterling OMS, combined with the ability to operate at a program and stakeholder level. The ideal candidate brings immediate credibility with Sterling OMS and related supply‑chain technologies, and can quickly assess the current environment, identify gaps, and define a roadmap for improvement. This individual will oversee inventory visibility, sourcing, and order orchestration capabilities, while rationalizing overlapping tools across warehousing, portals, integrations, and EDI. In addition to technical leadership, this role serves as a key partner to business and product stakeholders, translating business objectives into scalable technical solutions. The Senior OMS Technical Manager / Director will establish standards, guide solution design, oversee delivery quality, and continuously improve platform performance and reliability. Responsibilities - Provide technical and delivery leadership for IBM Sterling OMS across onshore and offshore teams - Own OMS architecture, solution design, and roadmap, aligning technology decisions with business priorities - Drive knowledge transfer, governance, and best practices across global teams - Lead evaluation and selection of OMS‑adjacent tools (inventory visibility, sourcing, EDI, portals, WMS integrations) - Oversee inventory visibility and order orchestration to ensure accurate, real‑time supply chain data - Partner with business, product, and operations leaders to translate requirements into scalable technical solutions - Define and enforce delivery standards, acceptance criteria, and quality controls - Guide implementation decisions based on business asks, system constraints, and long‑term scalability - Champion continuous improvement, automation, and operational efficiency within the OMS platform Qualifications - 8–12+ years of experience working with IBM Sterling OMS, including: Sourcing, Inventory Visibility, Order Hub / Order Orchestration - 3+ years in a Technical Lead, Manager, or Director‑level role, leading global (onshore/offshore) teams - Proven experience owning solution design, architecture decisions, and delivery oversight - Strong experience deploying or operating OMS solutions in cloud environments (IBM Cloud preferred) - Demonstrated ability to evaluate customization vs. configuration and drive platform optimization - Strong stakeholder communication skills with experience interfacing with senior business leaders - Experience managing delivery through Jira or similar tools, including backlog prioritization and governance - Ability to review and understand code and technical logic (Java, JavaScript, etc.), even if not hands‑on developing Preferred Skills and Experience - EDI experience, including Outbound ASN development (mapping, integration, testing, deployment) - Deep experience deploying IBM Sterling OMS in cloud‑native architectures - Automation and testing experience (automated test scripts, regression frameworks) - Experience modernizing or rationalizing OMS ecosystems across multiple enterprise systems Benefits - Compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents - For certain sales roles, Wesco offers a commission structure that provides additional compensation based on sales results - Wesco offers a benefits program for eligible employees, which may include paid time off, medical, dental, and vision coverage, and retirement savings plans Company Description At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on. Our Company’s greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits and active community engagement, we create an environment where every team member has the opportunity to thrive. Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.

Title: Director, Business Development - Proprietary Platforms & Autonomy BD Lead (Hybrid) Location: McKinney United States locations US-TX-MCKINNEY-513PW ~ 2501 W University Dr ~ PW BLDG US-TX-RICHARDSON-C17 ~ 1717 Cityline Dr ~ CITYLINE C17 US-IN-FT WAYNE-150A ~ 1010 Production Rd ~ BLDG 150A US-IA-CEDAR RAPIDS-106 ~ 400 Collins Rd NE ~ BLDG 106 time type Full time Job Description: Date Posted: 2026-05-15 Country: United States of America Location: US-TX-MCKINNEY-513PW ~ 2501 W University Dr ~ PW BLDG Position Role Type: Hybrid U.S. Citizen, U.S. Person, or Immigration Status Requirements: Active and transferable U.S. government issued security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: Top Secret - Current Security Clearance Status: Active and existing security clearance required on day 1 At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world's most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense. We are currently hiring a Director in Business Development for our Proprietary Platforms & Autonomy portfolio. This position leads the business development team supporting pursuits and new business capture across a portfolio of domestic and international training, simulation products and services, collaborative autonomy, and integrated system solutions for proprietary platforms. The successful candidate will be a proven leader with deep experience in new business pursuit and capture, and have a strong background in US Department of Defense (DoD) and military services warfighting CONOPS and killchains. Candidates should have a thorough understanding of the US DoD Planning, Programming, Budgeting and Execution (PPBE) processes, and be comfortable interacting with DoD subject matter experts in all areas of the acquisition process. Experience at the military Service level in organizations such as CJCS, Army Staff, USAF ACC, USN OPNAV, FLEET/TYCOM/MAJCOM/CECOM is highly desired, as is experience in Special Access Program environments. Preferred business locations are McKinney, TX, Fort Wayne, IN and Cedar Rapids, IA. What You Will Do - Have responsibility for annual Orders pipeline supporting our Proprietary Platforms business, with a focus on competitive pursuits - Collaboratively lead multi-functional capture efforts and go to market strategies within the Proprietary Programs & Autonomy business - Build and mature a small team of business development professionals supporting the Proprietary Platforms portfolio as a functional manager - Directly plan and manage New Business Investment funds - Develop and Lead strategies within the Value Stream triad (Program Management, Engineering and Business Development) to shape, define, pursue and capture new business, including: business cases and strategies, gate and milestone reviews, competitive intelligence and price-to-win analyses, market shaping and influencing and management of customer relationships - Be responsible for developing, forecasting, and capturing new/existing opportunities and maintaining relationships with new and existing military service customers - Develop, present and articulate compelling business growth opportunities that include market and competitive analysis, and price to win strategies via decision point reviews - Continually explore the environment for business and strategic growth opportunities - Prepare and support company profiles on competitors and potential acquisition candidates, including financial analyses, as well as Strategic Financial Plans and Annual Operations Planning - Bring vast experience and professional networks with senior internal and external personnel in area of expertise - Travel will be approximately 25-50% Qualifications You Must Have - Typically requires a University Degree and minimum 14 years prior relevant experience or an Advanced Degree in a related field and minimum 12 years of experience - Active and transferable U.S. government issued TS/SCI security clearance is required prior to start date. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Qualifications We Prefer - Industry experience in the development and execution of new business capture strategies - Experience with USAF tactical air CONOPS, platforms and mission systems, including both manned and unmanned platforms - Experience working in Special Access Program environments - Experience with military training and simulation systems and programs What We Offer - Medical, dental, and vision insurance - Three weeks of vacation for newly hired employees - Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option - Tuition reimbursement program - Student Loan Repayment Program - Life insurance and disability coverage - Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection - Birth, adoption, parental leave benefits - Ovia Health, fertility, and family planning - Adoption Assistance - Autism Benefit - Employee Assistance Plan, including up to 10 free counseling sessions - Healthy You Incentives, wellness rewards program - Doctor on Demand, virtual doctor visits - Bright Horizons, child and elder care services - Teladoc Medical Experts, second opinion program - And more! Learn More & Apply Now! Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today. - Please ensure the role type (defined below) is appropriate for your needs before applying to this role. Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader. At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again. Apply now and be part of the team that's redefining aerospace, every day. As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. The salary range for this role is 186,200 USD - 353,800 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills. Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement. Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance. This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply. RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms