• Technical and strategic leadership: - Translate the company’s and channel’s strategic directives into the Design team’s context and planning, demonstrating rigor and sound judgment to prioritize topics, allocate resources, and make coherent, decisive decisions. - Lead the maturation of design practices, constantly pursuing excellence and efficiency. - Lead the Design team’s strategies on cross-Value Stream topics, focusing on scale and governance. - Define and guide the methodological pillars of design, ensuring consistency and quality across all deliverables. - Act as the technical reference for design craft within the core team, inspiring and raising the team’s level of expertise. - Monitor and influence the definition of product visions, aligning them with business objectives and user needs. • Communication, influence and impact: - Present and defend design decisions to stakeholders at various levels. - Communicate the progress of initiatives, providing visibility and transparency to design processes. - Exert cross-functional influence, positively impacting different areas and projects. • Analysis and continuous improvement: - Propose, monitor and analyze experience metrics, identifying opportunities for improvement or innovative solutions. - Enable experiments and research; analyze and report data autonomously and confidently, highlighting opportunities and generating empirical evidence for tactical and strategic decision-making. - Conduct in-depth research, mappings and workshops to deepen understanding of user needs and market trends. • Design thinking and collaboration: - Facilitate workshops, promoting design as an enabler of the company’s and channel’s strategies. • Mentorship and leadership: - Mentor and support the development of other Product Designers, promoting team growth.

Role Description The Ecommerce Sales position is pivotal in driving revenue growth and enhancing customer satisfaction within our Consumer Support Services sector. This role focuses on executing sales strategies that effectively promote our online products and services. The successful candidate will be responsible for: - Building strong relationships with customers - Understanding customer needs - Providing tailored solutions - Continuous analysis of sales data to identify trends and opportunities for improvement Ultimately, the goal is to increase sales performance while ensuring a seamless and positive customer experience. Qualifications - Well-versed in Windows PC applications, including the ability to learn new computer system applications - Proven experience in ecommerce sales or a similar role Requirements - Experience with customer relationship management (CRM) software - Experience with Shopify - Familiarity with data analysis tools and techniques - Previous experience in a remote work environment Responsibilities - Execute effective sales strategies to drive online sales growth - Engage with customers through various channels to understand their needs and provide appropriate solutions - Analyze sales data and market trends to identify opportunities for improvement and growth - Provide exceptional customer service and support throughout the sales process to ensure customer satisfaction Skills The required skills for this role include: - Strong communication and interpersonal abilities - Analytical skills for interpreting sales data and market trends Preferred skills include: - Experience with CRM software - Experience with Shopify Overall, a combination of these skills will enable the candidate to drive sales success and contribute to the overall growth of the company. This position is fully remote.

• Own the eCommerce brand strategy for American Tin Ceilings and Reggio Registers • Lead Shopify strategy and optimization for ATC and RR • Drive site UX/UI improvements • Develop and maintain competitive intelligence • Serve as the site update point person for execution across all brands • Partner with manager to monitor core vital metrics across all brand storefronts • Own newness launches and site optimization initiatives • Serve as the merchandising team's liaison to SEO/content, performance marketing, operations/inventory, sales, and design teams • Track and report on key eCommerce performance metrics using PowerBI and Shopify analytics • Use data to inform merchandising decisions

• Orchestrate the end-to-end execution of all major shop campaigns • Design cohesive customer journeys • Align cross-functional initiatives • Build, launch, and continuously optimize landing pages • Analyze platform data on campaigns and launches • Integrate generative AI workflows • Act as a strategic bridge between teams