• Deliver monthly instructor-led training sessions for Salesforce users, administrators, and business stakeholders • Conduct discovery meetings and training needs assessments to identify knowledge gaps and user adoption opportunities • Design and deliver foundational Salesforce training for new users and onboarding programs • Facilitate user adoption training focused on improving platform utilization, business process alignment, and user productivity • Develop and maintain training materials, user guides, presentations, job aids, and e-learning content • Lead virtual and in-person training workshops, webinars, and knowledge-sharing sessions • Collaborate with business teams, system administrators, and project stakeholders to align training with organizational goals and system enhancements • Support change management and training efforts related to new Salesforce releases, integrations, and process improvements • Provide guidance on Salesforce integrations and workflows involving MuleSoft and ServiceNow platforms • Monitor training effectiveness through user feedback, assessments, and adoption metrics, and recommend continuous improvements • Serve as a subject matter expert and trusted advisor for Salesforce best practices and user enablement

• The Pro Sales Manager (PSM) is responsible for leading a team of Outside Sales Representatives to drive outside sales and profitability growth through Managed Accounts for a market. • They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales. • They will coach a sales team utilizing salesforce.com and customer visits to strengthen the sales performance and skillsets of their teams. • Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro.

• Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction. • Deliver consistent portfolio execution. • Identify and implement best practices. • Conduct weekly sales updates, monthly and quarterly business reviews. • Provide direction and guidance to Outside Sales team on all aspects of regional professional sales. • Drive and lead market-based change. • Coaching and training of Pro Account Representatives by making customer visits and managing Salesforce.com. • Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments. • Development of operating plan to drive Pro outside sales within respective market to achieve sales targets. • Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs.

• Drive revenue growth by building and maintaining relationships with customers • Work with key decision makers and influencers to understand their needs • Develop account plans to increase market share for both business units • Provide input on strategic product development through interactions with customers • Maintain awareness of competitive environment and communicate market intelligence