• The Pro Sales Manager (PSM) is responsible for leading a team of Outside Sales Representatives to drive outside sales and profitability growth through Managed Accounts for a market. • They will have direct accountability to manage portfolios of professional customers, build pipelines for targeted customers, and ensure leads are converted to incremental sales. • They will coach a sales team utilizing salesforce.com and customer visits to strengthen the sales performance and skillsets of their teams. • Additionally, they will drive training of new and existing processes with their team by utilizing partnerships with the multiple business units that impact Pro.

• Drive compelling Pro performance in terms of growth, profitability and Pro customer satisfaction. • Deliver consistent portfolio execution. • Identify and implement best practices. • Conduct weekly sales updates, monthly and quarterly business reviews. • Provide direction and guidance to Outside Sales team on all aspects of regional professional sales. • Drive and lead market-based change. • Coaching and training of Pro Account Representatives by making customer visits and managing Salesforce.com. • Understand the market competitive environment and develop strategies to win across all Pro customer segments and all Home Depot departments. • Development of operating plan to drive Pro outside sales within respective market to achieve sales targets. • Build strong relationships and deep understanding of the Pro Customer needs with a focus on fulfilling those needs.

• Drive revenue growth by building and maintaining relationships with customers • Work with key decision makers and influencers to understand their needs • Develop account plans to increase market share for both business units • Provide input on strategic product development through interactions with customers • Maintain awareness of competitive environment and communicate market intelligence

• Cultivate new institutional business relationships and grow existing ones. • Provide updates and optimization recommendations to ensure that our clients are satisfied • Develop forward-thinking, data-driven analysis and recommendations that align with customer goals and quantify high-impact opportunities with clear recommendations to pitch to customers. • Report on business growth figures internally • Manage and continue to develop a dedicated territory of accounts with the intention to grow revenue and pursue growth opportunities in existing public sector customers and prospects • Negotiate contracts, initiate orders, and complete the process of onboarding new clients • Initiate post-sales activities to ensure services sold are providing ongoing customer benefits; provide additional training to new customers as required • Other duties as assigned