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Technology that Works the Way You Work
Bilingual Installation Specialist
Location
North Carolina
Posted
93 days ago
Salary
$19 - $26 / hour
Seniority
Senior
Job Description
Bilingual Installation Specialist
SpotOn
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls. • Complete cabling, patching, and connectivity setup. • Deliver onsite training and live support for staff and management. • Implement menu/system updates and reporting configuration. • Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting. • Lead follow-ups with clients to ensure smooth transitions and adoption. • Conduct comprehensive virtual assessments, including complex or escalated restaurant sites. • Validate readiness of wiring, electrical infrastructure, networking, and internet performance. • Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks. • Provide technical guidance to clients and vendors to resolve issues. • Collaborate with Project Managers, Technicians, and Engineering to ensure installation success. • Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes. • Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
Job Requirements
- Restaurant experience required
- Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments.
- Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows.
- Excellent organizational, multitasking, and communication skills with a professional approach under pressure.
- Understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization.
- Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues preferred.
- Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person.
- Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management.
- Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses preferred.
Benefits
- Medical, Dental and Vision Insurance
- 401k with company match
- RSUs
- Paid vacation, 10 company holidays, sick time, and volunteer time off
- Employee Resource Groups to build community and inclusion at work
- Monthly cell phone and internet stipend
- Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development
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