• Obtain medical histories, conduct virtual asynchronous and synchronous evaluations, document findings, and evaluate and diagnose acute and episodic conditions • Deliver care across a broad urgent-care scope, which may include acute illness, primary-care-type complaints, men’s sexual health, hair loss, medical weight loss, UTIs, emergency birth control, dermatologic conditions, and related low-acuity urgent care needs • Provide care through both asynchronous and synchronous visits , with the majority of work expected to be asynchronous • Review laboratory results and take appropriate clinical action within established protocols • Practice efficiently in a telemedicine environment while maintaining high standards of quality, safety, and documentation • Demonstrate flexibility in an evolving clinical and operational environment • Communicate effectively with other providers through comprehensive charting and secure messaging platforms • Balance evidence-based medicine with patient preferences and values, promoting patient confidence and continuity of care • Provide feedback on opportunities to improve clinical quality and operational processes

• Efficiently handle communications via phone (inbound and outbound), email, voicemail, faxes, and chat. • Conduct thorough intake assessments to understand patient needs and match them with the most appropriate provider. • Schedule initial appointments promptly and accurately with detail outlining patients’ needs including talk therapy and/or medication management. • Collect patient insurance information and run eligibility ensuring in-network benefits for matched provider. • Obtain and verify patient clinical history, demographic details, insurance information, and eligibility. • Ensure all patient interactions and transactions are accurately documented in the Electronic Health Record (EHR) system. • Contact existing patients to initiate new services based on internal and external referrals.

• Provide technical assistance to T-CETRA merchants • Respond to merchant needs in a professional and friendly manner • Respond to Customer calls in both English and Spanish languages • Help with issues related to: Activation of SIM cards, Complete port-in activations • Explaining activation issues, transactions, and terms • Contact carriers to resolve activation issues or verify activations • Develop and maintain a good relationship with merchants, Master Agents, and Employees • All other duties as assigned

• Make a high volume of outbound calls daily to prospective customers or clients. • Engage with prospects to introduce products, services, or campaigns effectively. • Handle objections and provide clear, compelling responses to generate interest and secure engagement. • Accurately document call outcomes, updates, and follow-ups in the CRM system. • Achieve or exceed daily, weekly, and monthly call and performance quotas. • Build rapport with prospects and clients to maintain a positive company image. • Collaborate with team members and managers to refine call strategies and improve effectiveness. • Continuously update knowledge of company products, services, and target audience. • Manage time efficiently to maintain consistent productivity throughout shifts.