IT Vendor Management Manager Location: Remote (U.S.) Option to work from home or a nearby Deloitte office Employment Type: Full Time Remote: Yes (Predominantly remote) Hybrid: Optional (May work from a nearby Deloitte office) Travel: 0–10% Salary: $93,000 – $171,000 per year Bonus: Eligible for discretionary annual incentive bonus. Job Description: Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Manager to join the Vendor Management Office (VMO). In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience. You will oversee key technology vendor relationships to drive performance, financial optimization, risk alignment, and governance maturity across the vendor portfolio. This role combines strategic vendor oversight, financial management, and performance governance, enabled through ServiceNow, automation, and AI-driven capabilities. Work you'll do As a Manager within the DT-US VMO, you will operate at the intersection of technology, finance, risk, and operations to ensure Deloitte maximizes value from its strategic technology partners. You will balance hands-on governance with strategic oversight, bringing structure, transparency, and data-driven insights to vendor decision-making. This position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. Key responsibilities include: Vendor Strategy & Governance - Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit) - Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders - Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance - Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements - Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies Performance & Financial Management - Oversee vendor performance management, including SLA compliance and internal SLO alignment - Develop and manage vendor scorecards, dashboards, and executive-level reporting - Monitor KPIs and resolve vendor performance or service quality issues - Lead remediation and escalation management for operational or performance concerns - Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification - Support data-driven technology decision-making through analytics and reporting Automation & Continuous Improvement - Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management - Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort - Drive continuous improvement and governance maturity across the vendor portfolio Cross-Functional Collaboration - Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes - Lead cross-functional initiatives across technology and corporate functions The successful candidate will have - Ability to work independently and collaborate as part of a team - Effective written and verbal communication skills - Meticulous attention to detail and quality of work product - Ability to build and sustain professional relationships - Ability to lead projects or workstreams - Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment - Strong interpersonal skills and professional demeanor - Ability to meet deadlines - Ability to mentor and provide clear guidance to others Qualifications Required: - Bachelor's degree - 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations - 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as: - Vendor Management Workspace - Third-Party Risk Management (TPRM) - Service Level Management (SLM) - Contract Management Pro - Performance Analytics (PA) - Strategic Portfolio Management (SPM) - IT Service Management (ITSM) - 1+ year working on vendor financial management (budgeting, forecasting, cost optimization) - Bachelors Degree in Business, Information Technology, MIS, etc. - Limited immigration sponsorship may be available - Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office Preferred - Experience managing vendor SLA compliance and SLO frameworks - Experience establishing or transforming a Vendor Management Office (VMO) or enterprise governance function - Strong strategic, analytical, and critical thinking skills - Background in enterprise IT organizations - Experience leveraging AI, predictive analytics, or advanced reporting tools within ServiceNow or similar platforms - Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost optimization - Experience developing vendor market intelligence and risk assessment models - Strong executive presence and experience preparing materials for CIO-level audiences - MBA or equivalent graduate degree The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $171,000. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com. Recruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters. Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. Our people and culture Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work. Our purpose Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more. Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career. As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

• Planung, Vorbereitung und Umsetzung von Kundenprojekten • Begleitung von Projekten im Tagesgeschäft und Dokumentation der Fortschritte • Unterstützung beim Reporting an das Management • Erstellung von Präsentationen, Auswertungen und Angeboten für Kunden • Übernahme von Verantwortung für Teilprojekte und Unterstützung bei kundenbezogenen Maßnahmen • Analyse bestehender Kundenprozesse und Entwicklung von Optimierungsvorschlägen • Enge Zusammenarbeit mit Vertrieb, Fachabteilungen und externen Dienstleistern • Betreuung bestehender Kunden und Einführung neuer Produkte, Prozesse oder Dienstleistungen

• Act as the primary client interface, delivering clear, executive-level cost reporting, variance analysis, and strategic commercial guidance. • Lead cost planning, estimating, and financial governance across the full project lifecycle, including preparing and presenting detailed cost plans, forecasts, and cash flow projections. • Oversee project cost control processes, including managing change orders, valuations, contractor applications, and final account negotiations with a defensible, auditable approach. • Review contractor and subcontractor pricing, lead commercial negotiations, and ensure accuracy and alignment of project cost data. • Participate in design development, providing commercial input into design optioneering, value engineering, and engineering prioritization based on cost impact. • Coordinate and consolidate cost information from multiple sources, including contractors, consultants, and suppliers, to support informed decision-making. • Manage post-contract cost variances, change control processes, and contingency tracking to ensure effective project delivery. • Prepare monthly cost reports, funding updates, and executive summaries for client presentation. • Lead and contribute to the development of Turner & Townsend’s internal benchmarking strategy, including compiling built cost data and establishing consistent cost baselines across programs. • Track market trends (labor, materials, and economic conditions) and apply insights to forecasting and risk mitigation. • Drive the use of digital cost management and benchmarking tools to standardize data, improve reporting, and enhance delivery efficiency. • Oversee remote delivery teams, ensuring consistent execution of best practices, governance standards, and company methodologies. • Mentor and support junior team members, fostering a collaborative, high-performance culture. • Contribute to the development and implementation of internal business management systems and delivery frameworks. • Support financial management activities, including fee tracking, resource forecasting, and margin reporting. • SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

• Employ strong prospecting skills and leverage networks in assigned territory to identify new project opportunities • Manage the entire sales process from prospect initiation, identification and qualification of new opportunities to fill the sales pipeline, proposal development, and securing commercial commitment with customers • Create and present a business case for new opportunities to Ascential management team • Develop, implement and execute an account territory plan to grow share at existing customers and secure new customers within the Latin America Medical and Life Sciences market • Clearly communicate Ascential value proposition and capabilities, and alignment with customer needs • Maintain regular and timely communications with customers within territory • Ensure corrective actions are in place and communicated to management or other key Ascential functional areas • Develop relationships with critical decision makers through regular face to face customer engagements, understanding needs and continued follow up to identify and secure new opportunities • Update opportunities and sales prospecting activities in Salesforce weekly and maintain data accuracy