Role Description We are seeking a Senior Program Specialist to join the Foundation in its mission of benefitting, supporting, and enhancing the California Community Colleges—the largest and most diverse system of higher education in the nation. The Senior Program Specialist manages the day-to-day activities necessary to achieve program goals, takes ownership of stakeholder needs, and leads meetings to drive project advancements. - Ensure effective coordination with cross-functional teams and product specialists to deliver technology solutions. - Keep the Senior Manager informed of progress, challenges, and any necessary adjustments. - Serve as a knowledgeable, confident resource for users of assigned technology platforms. - Develop deep functional knowledge of the tools they support. - Train users, walk them through workflows, document and recreate bugs, submit tickets, and follow through on issue resolution. - Operate within a dynamic, evolving product environment. - Guide users through platform transitions with tact, empathy, and professionalism. - Provide mentorship and support to Program Specialists. - Supervise the training, development, and evaluation of staff. - Manage technology-focused programs and projects from planning through completion. - Develop deep expertise in assigned technology platforms and provide user support, training, workflow guidance, troubleshooting, and issue resolution. - Partner with internal teams, product specialists, vendors, and clients to gather feedback and ensure successful implementation of technology solutions. - Identify, document, and track platform issues; coordinate resolutions with technical teams. - Implement quality assurance processes and recommend improvements to enhance user experience and program effectiveness. Qualifications - Minimum of 3+ years of related work experience in program support or coordination. - Experience with Microsoft Office, Google Suite, Zoom, and other digital systems, platforms, and tools that support collaborative work required. - Experience with Atlassian products: JIRA, Confluence, and Service Desk; experience using JIRA to track project tasks is preferred. - Experience developing and achieving Key Performance Indicators. - Experience managing projects required. - Experience applying an agile methodology to project management activities preferred. - Familiarity with the California Community Colleges and system partners, public education environment, or other state agency is a plus. - Demonstrated experience in change management practices, including stakeholder communication, transition planning, and user adoption strategies. - Skilled at navigating resistance with patience and professionalism. - Demonstrated comfort working with evolving technology products. Benefits - Competitive compensation, generous PTO, holidays. - Medical, dental, and vision plans, Flexible Spending Accounts, and Health Savings Accounts (HSA), Employee Assistance Program (EAP), and Wellness offerings. - CalPERS retirement program and optional 403(b) and 457 Retirement plans. - Tuition reimbursement. - Public Service Loan Forgiveness certified employer.