• Meet or exceed monthly and quarterly quota targets for qualified sales meetings to include but not limited to meetings completed, pipeline per BDR attainment goals • Build and execute a territory plan aligned with your assigned Field Sales partners • Generate pipeline through a mix of inbound lead qualification and strategic outbound prospecting • Maintain a clean, accurate, and current Salesforce pipeline to support forecasting and revenue visibility • Consistently engage government leaders with compelling, relevant messaging that reflects Granicus’ differentiated platform value • Own inbound lead follow-up by immediately contacting, qualifying, and nurturing marketing-generated leads and website inquiries • Proactively identify, research, and engage target accounts and key stakeholders through phone, email, and multi-touch outreach • Demonstrate strong cold-calling discipline, confidently initiating conversations with Directors, Executives, and C-suite leaders • Partner with Account Executives to: Build and maintain territory and account plans • Align messaging, timing, and target personas • Generate qualified discovery meetings that convert into sales opportunities and pipeline • Participate in marketing programs, campaigns, and events to support funnel creation (may include outbound event promotion or attendance) • Effectively plan and manage daily and weekly outreach activity to ensure timely follow-up and coverage • Maintain detailed and accurate records of all activities, contacts, and accounts in Salesforce • Continuously develop knowledge of: Granicus products and platform capabilities, GovTech industry trends, and Competitive landscape and differentiation • Participate in regional sales meetings, team calls, and enablement sessions to continuously improve performance

• Identify and create high-value qualified sales opportunities • Lead discovery calls and email campaigns • Act as the intermediary between Marketing and Sales • Serve as a subject matter expert on Transporeon’s product offerings

• Acquisition of strategically selected prospective and new customers in the Healthcare sector (Long-term Care & Acute Care) as well as Foodservice & Hospitality • Support the Head of Business Development in meeting sales targets • Business development: grow the business through targeted planning and execution of initiatives within the sector • Acquisition of new customers • Proactive management of leads: from initial contact to proposal • Build strong, comprehensive customer relationships and maintain contact with decision-makers and staff • Prepare an annual business plan for defined key customers / segments / distributors • Develop comprehensive cleaning and hygiene concepts • Achieve sales targets with defined key customers (new customers) • Identify needs and resolve issues to implement the full product/service offering (cross-selling), maximizing range sales • Implement and hand over successfully acquired new customers to the respective sales teams • Present and demonstrate new products and equipment • Create and maintain sales funnels in coordination with the sectors • Implement the company’s philosophy in sales and customer service • Attend industry congresses/events • Support colleagues with new customer acquisition and customer issues

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow. The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events. Please note that this role is not eligible for employment-based sponsorship. What you get to do in this role: - Engages current and future clients through phone, email, and social-and connects with key contacts using approved messaging and defined qualification criteria. - Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria. - Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s). - Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience. - Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting. - Participate in development simulations, participation in-person competitions, and meet KPI expectations Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - This position is not eligible for employment based sponsorship. - High school diploma or GED equivalent required - Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices. - Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership. - High motivation, curiosity, and openness to coaching and feedback. - A resilient work ethic; reliable, confident, collaborative, driven, and coachable. - Willingness to learn AI-native tools and innovate on how they're used to enhance outreach, prioritization, and daily workflows. - Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups. - Ability to influence others and convey a sense of urgency to drive issues to closure. - A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly. - Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations. - Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue. - Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. 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