• Acquisition of strategically selected prospective and new customers in the Healthcare sector (Long-term Care & Acute Care) as well as Foodservice & Hospitality • Support the Head of Business Development in meeting sales targets • Business development: grow the business through targeted planning and execution of initiatives within the sector • Acquisition of new customers • Proactive management of leads: from initial contact to proposal • Build strong, comprehensive customer relationships and maintain contact with decision-makers and staff • Prepare an annual business plan for defined key customers / segments / distributors • Develop comprehensive cleaning and hygiene concepts • Achieve sales targets with defined key customers (new customers) • Identify needs and resolve issues to implement the full product/service offering (cross-selling), maximizing range sales • Implement and hand over successfully acquired new customers to the respective sales teams • Present and demonstrate new products and equipment • Create and maintain sales funnels in coordination with the sectors • Implement the company’s philosophy in sales and customer service • Attend industry congresses/events • Support colleagues with new customer acquisition and customer issues

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description We are seeking a motivated Business Development Representative (BDR) to help generate meetings that convert to qualified opportunities to support early-stage pipeline growth. This role focuses on learning core prospecting and outreach techniques, that engage buying group members and develop foundational knowledge of ServiceNow. The BDR engages prospective buying groups through structured outreach activities, qualifies meeting interest using defined guidelines, documents interactions accurately, and hands off qualified meetings to the GTM team (s) for opportunity validation. In addition to engaging buying groups, the BDR is also responsible for follow-up across strategic marketing events. Please note that this role is not eligible for employment-based sponsorship. What you get to do in this role: - Engages current and future clients through phone, email, and social-and connects with key contacts using approved messaging and defined qualification criteria. - Apply basic problem-solving techniques to assess client needs and determine appropriate next steps based on defined criteria. - Have consistent engagement and collaboration with the Global Business Acceleration (GBA) management team, Development team and GTM team(s). - Amplify brand approved generated content with prospective customers to deliver a connected, personalized experience. - Keep all engagement and follow-up activities accurately documented across ServiceNow internal systems to support clear reporting and forecasting. - Participate in development simulations, participation in-person competitions, and meet KPI expectations Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - This position is not eligible for employment based sponsorship. - High school diploma or GED equivalent required - Strong verbal and written communication skills and the ability to learn and apply standard outreach and qualification practices. - Relationship-building and interpersonal skills with the ability to collaborate effectively with peers, sales partners, marketing, renewals, development teams, and GBA leadership. - High motivation, curiosity, and openness to coaching and feedback. - A resilient work ethic; reliable, confident, collaborative, driven, and coachable. - Willingness to learn AI-native tools and innovate on how they're used to enhance outreach, prioritization, and daily workflows. - Strong organization and attention to detail with the ability to follow established processes for documenting activities and managing follow-ups. - Ability to influence others and convey a sense of urgency to drive issues to closure. - A basic understanding of cloud computing and SaaS concepts, or the willingness to learn quickly. - Ability to participate in development simulations, in-person messaging activities, and meet defined performance and metrics expectations. - Interest in building customer relationships, qualifying opportunities, and contributing to early-stage pipeline that drives company revenue. - Commitment to full participation in Global Business Acceleration development tracks to launch an enduring career at ServiceNow within 48 months. Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description The Team Lead – Sales & Business Development will be responsible for driving admissions growth, managing the sales pipeline, and leading a team of Sales Executives to achieve business targets. The role combines hands-on sales responsibilities with team management, coaching, performance monitoring, and process improvement initiatives. The ideal candidate will have strong leadership skills, a proven track record in sales conversion, and the ability to motivate and develop a high-performing sales team. Key Responsibilities - Team Leadership & Performance Management - Lead, mentor, and manage a team of Sales Executives to achieve individual and team sales targets. - Conduct regular performance reviews, coaching sessions, and skill development programs. - Monitor daily sales activities, call quality, follow-ups, and conversion metrics. - Create performance improvement plans and support team members in achieving KPIs. - Foster a positive, target-driven, and customer-centric sales culture. - Sales Strategy & Revenue Growth - Develop and implement sales strategies to maximize admissions and revenue growth. - Drive lead-to-enrollment conversion through effective sales processes and best practices. - Analyze sales performance data and identify opportunities for improvement. - Ensure achievement of monthly, quarterly, and annual business targets. - Work closely with senior management on growth initiatives and expansion plans. - Lead Generation & Pipeline Management - Oversee lead allocation and ensure effective management of inbound and outbound leads. - Monitor lead nurturing activities and ensure timely follow-ups. - Track sales funnel performance and optimize conversion at each stage. - Ensure CRM hygiene and accurate maintenance of customer records. - Client Engagement & Sales Conversion - Handle high-priority prospects and complex admissions consultations. - Support team members in addressing objections and closing difficult cases. - Guide parents and students through the enrollment process by understanding academic requirements and recommending suitable tutoring programs. - Ensure exceptional customer experience throughout the sales journey. - Webinar, Demo & Campaign Management - Lead webinar planning, execution, and post-event conversion strategies. - Coordinate with Marketing teams to maximize ROI from campaigns and lead-generation activities. - Review campaign performance and implement strategies to improve conversion rates. - Support demo sessions and trial class conversion initiatives. - Cross-Functional Coordination - Collaborate with Academic, Operations, and Customer Success teams to ensure seamless onboarding of students. - Resolve escalations and customer concerns promptly. - Share customer feedback and market insights to support service improvements. - Reporting & Business Insights - Prepare and present daily, weekly, and monthly sales reports to management. - Track team KPIs, conversion rates, admissions figures, and revenue performance. - Identify trends, challenges, and growth opportunities through data analysis. - Recommend process improvements to enhance efficiency and productivity. Qualifications - Proven experience leading and managing sales teams. - Strong coaching, mentoring, and people-management skills. - Ability to motivate teams and drive performance in a target-oriented environment. - Strong sales, negotiation, and consultative selling skills. - Demonstrated success in achieving and exceeding sales targets. - Excellent objection-handling and closing abilities. - Outstanding verbal and written communication skills (UK English preferred). - Hands-on experience with CRM tools (Zoho CRM preferred). - Strong understanding of sales pipeline management and reporting. - Proficiency in MS Office and Google Workspace. - Good understanding of lead-generation channels and customer acquisition strategies. - Experience working with marketing campaigns, webinars, and conversion funnels. - Ability to analyze campaign effectiveness and optimize results. - Strong data interpretation and decision-making capabilities. - Ability to identify bottlenecks and implement corrective actions. - Results-oriented mindset with strong business acumen. Preferred Qualifications - Bachelor's degree in Business, Marketing, Education, or a related field. - 3–5+ years of experience in Sales, Business Development, or Admissions. - Minimum 1–2 years of experience in team leadership or supervisory roles. - Experience in EdTech, Education, Training, or Service-Based Industries preferred.

• Drive Revenue & Growth • Meet and exceed annual sales targets set by Commercial leadership • Own revenue delivery across your assigned territory/accounts • Develop Territory & Account Strategy • Build and execute strategic territory and account plans aligned to company growth objectives • Identify and pursue high-value opportunities to consistently grow revenue • Develop and maintain a strong, qualified sales pipeline • Proactively manage pipeline health, risks, and forecasting accuracy • Collaborate with Lead Generation and senior Commercial stakeholders to identify and pursue new opportunities • Own proposal strategy, including narrative development and executive positioning • Lead bid pursuit processes, governance meetings, and cross-functional deal teams • Build strong, long-term relationships to establish preferred supplier status • Drive account expansion through strategic account planning • Identify opportunities to increase wallet share within existing clients • Work with Strategic Marketing and internal teams to introduce new eClinical offerings into the market • Support successful go-to-market execution for new capabilities