Franciscan Alliance, Inc. logo
Franciscan Alliance, Inc.

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

Refund Credit Balance Specialist

Location

United States

Posted

1 day ago

Salary

$15 - $18 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Refund Credit Balance Specialist

Franciscan Alliance, Inc.

Role Description The Refund Credit Balance Specialist identifies accounts with credit balances, determines the nature of the credit balance and processes the refund or contractual adjustment approval ensuring prompt resolution of discrepancies. - Identify accounts with credit balances on a daily basis. - Research accounts to determine the nature of the credit balance for timely resolution. - Prepare accounts for refunds to be processed and mailed in a timely manner. - Communicate to supervisor any trends or patterns identifying inaccurate activity transpiring on patient’s account causing unnecessary credit balances. - Prioritize work to ensure that assignments are completed within the assigned timeframes. - Perform other duties as requested to maximize department efficiency, promote teamwork, and service excellence. - Maintain follow-up procedures and working relationships with areas responsible for the information, including Medical Records Department, Patient Access, and/or physicians. - Work with supervision, management, and the patient accounting staff to improve processes, increase accuracy, create efficiencies, and achieve the overall goals of the department. Qualifications - Required: High School Diploma/GED - Preferred: 1 year Patient Accounting, specifically billing, collections, customer service, or cash application Requirements - Travel is required: Never or Rarely - Job range: Refund Credit Balance Specialist $15.00-$18.00 - Incentive: Not Applicable Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

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