Franciscan Alliance, Inc.

Role Description It’s no secret that healthcare in today’s world requires lots of digital documentation. Franciscan Health uses the EPIC clinical point-of-care documentation system and we need someone to assist in the alignment and full adoption of electronic health system initiatives. This role requires someone who can create, deliver, and maintain information regarding the informatics program strategies. The Program Coordinator Informatics will perform a leadership role in the coordination of the Medical and Clinical informatics program to assist in the alignment and full adoption of electronic health system initiatives by all levels of clinicians. Placing the patient at the center of focus, the Program Coordinator will engage and lead stakeholders in various governance, work stream and project committees. In partnership with the CMIO and Administrative Director of Clinical Informatics, the program coordinator will create, deliver and maintain information regarding the informatics program strategies, deliverables, and outcomes. EPIC SUPPORT EXPERIENCE STRONGLY PREFERRED. (Informatics, Trainer, or Analyst) Qualifications - Required: Bachelor's Degree in Business, Computer Science, Engineering, Information Systems, Public Health, Informatics or related field - Preferred: Master's Degree in Business, health informatics or science - 7 years Support of industry standard systems, i.e. EMR/EHR, and other enterprise systems in an integrated healthcare system. - 10+ years In lieu of Bachelor's Degree, Support of industry standard clinical systems, i.e. EMR/EHR, and other enterprise systems in an integrated healthcare system. - 7 years Operational experience in clinical settings. Experience supporting Epic EHR in a large integrated healthcare environment. Requirements - Assist the CMIO and Administrative Director of Clinical Informatics in developing strong partnerships between clinicians, facility leadership, EHR Governance Committees, various clinical committees/workgroups and Information Services. - Develop Informatics Program Meeting Agendas, Minutes & Action Tracking - Gather agenda items, prepare and distribute materials, capture minutes and decisions, and track action items to support CMIO/Informatics leadership oversight and timely communication across committees and workgroups. - Manage operational tools, access, and team onboarding requests - Assist the Administrative Director of Clinical Informatics and the CMIO by supporting Epic Signal access requests and other onboarding/access needs; keep program resources/pages updated. - Provider Builder Program Support - Assist the CMIO and Medical Directors of Informatics in managing builder program activities including coordinating team meetings, tracking the currency of builder training requirements, and managing provider compensation requests associated with the program. - Schedule and support IS Governance Activities - Schedule and support workgroups/committees organized by Informatics leadership, including attendee coordination and documentation support. - Support financial and invoicing coordination - Coordinate monthly financial tasks such as Epic invoice allocation and ensure information is routed to the appropriate finance stakeholders. - Serve as liaison for external partnerships such as IHIE - Maintain points of contact, update distribution lists, and coordinate recurring and executive-level meetings with external partner organizations. - Manage programming of webinars facilitated by Informatics departments - Schedule webinars, coordinate topic presenters, manage communications, and support recording/distribution as needed. - Copyright License Research and Tracking - Coordinates, analyzes and processes requests to obtain licenses for the use of copyrighted materials within Epic, leveraging ServiceNow to track approvals and documentation. Benefits - Comprehensive benefit offerings. Company Description With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

Role Description The Referral Management Supervisor is key for the daily supervision of a team responsible for initiating prior authorizing, and scheduling of internal, incoming, and outgoing referrals. In this role you will oversee the daily operations and activities to ensure goals and objectives of referrals are met. You will guide and support staff in upholding current and standardized referral policies and workflows on a daily basis. - Ensure current and standardized referral policies and workflows are followed and utilized on a regular basis. - Supervise, direct, train, and evaluate the performance of all Referral Coordinators. - Ensure that referral and prior authorizations are processed in a timely manner. - Effectively schedule staff to provide optimum coverage with available resources to meet department goals relating to production and quality. - Manage escalated issues received from clinical teams, patients, and providers. - Evaluate and actively solve problems related to referral management, prior authorizations, and patient scheduling. - Manage timecards and maintain attendance records in accordance with policy and department expectations. Qualifications - Required High School Diploma/GED - 2 years Supervisor experience in referral management or an equivalent role - Preferred Associate's Degree Healthcare Administration or Business Administration Requirements - TRAVEL IS REQUIRED: Never or Rarely - JOB RANGE: Supervisor Referral Management - $56,388.80-$73,299.20 - INCENTIVE: Not Applicable Equal Opportunity Employer It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Role Description The Hospital Inpatient Coding Denial Analyst is responsible for addressing coding related denials across Franciscan Alliance. Additionally, the Coding Denial Analyst monitors denial results and notifies Coding Leadership of any identified trends. - Develops and submits well-supported appeal letters related to coding denials utilizing excellent written and communication skills. - Reviews, researches, and responds to inquiries, denial management, and follow-up questions, according to Coding Department approved resources. - Reviews and processes claims and edits for accuracy and insurance and coding compliance. - Utilizes official coding guidelines and follows established policies and procedures, to determine accurate code selection based upon documentation in the medical record. - Acts as a subject matter expert for coding, billing and payer edits and denials. - Assesses and ranks denials priority to align with Rev Cycle goals. - Assesses denial and takes action to adjust claim data and resubmit corrected claim, prepare and coordinate appeal response, and prepare avoidable write off documentation. - Collaborates with coding leadership, to improve key performance indicators through trending denials. - Coordinates timely response to denials, reaching out to other Franciscan Alliance departments, as well as payers when necessary through denial resolution. - Recommends improvements/adjustments to workflow and system build in response to changes in reimbursement methodology, coding guidelines, regulatory standards, or department workflow changes to prevent denials. Qualifications - Associate's or Bachelor's Degree for Health Information Management - Preferred - High School Diploma/GED - Required - 3 years Coding - Required - 1 year Coding Denials/Payer Experience - Preferred - Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA) - Required - Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA) - Preferred - Registered Health Information Administrator (RHIA) - American Health Information Management Association (AHIMA) - Preferred Requirements - TRAVEL IS REQUIRED: Never or Rarely - JOB RANGE: Coding Denial Analyst - Hospital Inpatient $51001.60-$75868.00 - INCENTIVE: Not Applicable Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Role Description The Corporate Coding Manager develops and implements coding strategies and provides operational leadership to manage and maintain efficient coding processes. This position supervises staff, prepares and forecasts budgets and strategic plans, oversees quality assurance programs, and ensures regulatory compliance. - Provides oversight and leadership to the Coding Supervisors within the department. - Manages the performance of coworkers through ongoing coaching, feedback, and development to motivate, engage, and drive a high-performing team. - Oversees the auditing and education program to ensure accurate and compliant Inpatient coding and billing practices. - Makes decisions regarding changes to coding staff day-to-day functions. - Aligns all aspects of coding operations to align acute and ambulatory corporate initiatives, including standardized corporate coding policy and procedure development and enforcement. - Participates in problem identification, performs root cause analysis, and develops solutions that produce expected outcomes and intended results. - Assists with the development of the organizational-wide standardization and implementation of a corporate coding compliance plan. - Creates an environment that coworkers want to work in and maintains a high level of coworker satisfaction. - Serves as department liaison for regional meetings and projects and to other teams that interact with the coding team. - Assists with items specific to coding needs for planning of new department builds and department revisions. - Assists the Coding Manager with inquiries/audits and denials from third-party agencies related to coding. - Acts as a nosologist, analyzing and interpreting disease and procedure classifications and terminologies for the accurate translation of healthcare data. - Serves as the subject matter expert regarding diagnosis and procedure codes, coding guidelines, medical terminology, anatomy/physiology, reimbursement schemes, and payer-specific guidelines. - Maintains expert knowledge of Franciscan Alliance coding software tools. - Assists with the identification and implementation of process improvements according to industry best practice standards. - Manages departmental budgets, including making budget allocations and approving expenditures. - Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association/American Association of Procedural Coders. Qualifications - Associate's Degree in Health Information Management - Required - Bachelor's Degree in Health Information Management - Preferred - 4 years as Coding Manager - Required - 4 years as Franciscan Coding Supervisor - Required - 3 years of Coding Experience - Required - Inpatient Coding Experience - Required - Registered Health Information Administrator (RHIA) - Required OR Registered Health Information Technician (RHIT) - Required Requirements - Travel is required: Never or Rarely - Job Range: Coding Manager $77,750.40 - $121,492.80 - Incentive: Not Applicable Equal Opportunity Employer It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state, or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state, or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Role Description The Billing Specialist ensures the timely and accurate submission of insurance claims to all third-party payers and documents billing activity in the patient accounting system. - Flex time, 40 hours per week Monday through Friday 7am to 9am start time, 8-hour shift. - Work daily electronic billing file and submits insurance claims to third party payers. - Review daily edit reports from the billing system and makes necessary corrections to allow electronic submission. - Review error reports from electronic payers; identifies errors and makes appropriate corrections to ensure accurate claim submission. - Review Payer status reports and ensure all claims have been accepted at the payer site. - Process re-bills as requested by collectors. Qualifications - Required: High School Diploma/GED - Preferred: 2 years Patient Accounting, specifically billing, collections, customer service, or cash application - Preferred: 1 year Working knowledge of Microsoft Office Applications, Medical and Managed Care Contract terminology, and demonstrated knowledge of Revenue Cycle procedures Requirements - Travel is required: Never or Rarely - Job range: Billing Specialist $15.50-$19.63 - Incentive: Not Applicable Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Role Description The IT Operations Management (ITOM) Process Coordinator supports the reliable, observable, and resilient delivery of IT services by ensuring effective day-to-day execution and alignment of IT Operations Management processes. This role contributes to the design, governance, and continuous improvement of ITOM capabilities—including: - CMDB lifecycle governance - Discovery - Service Mapping - Event Management - Monitoring - Automation Working closely with ITSM/ITOM leadership, platform teams, and operational stakeholders, the ITOM Process Coordinator helps ensure ITOM processes operate consistently, align with organizational standards, and advance service reliability across the enterprise. Operating across both ITSM and ITOM domains, the role supports evolving organizational priorities by enabling integrated service workflows that enhance visibility, stability, and end-to-end service assurance. Weekly Call Rotation once a month. Qualifications - High School Diploma/GED - Bachelor's Degree - In lieu of degree, 10 years of experience required - 3 years IT Operations/Observability/Platform experience with ITOM capabilities and processes (Discovery, Event/Alert, CMDB governance, service mapping) - 2 years IT Service Management processes (Incident, Change, Request, Problem, Knowledge, SAM, and/or APM) preferred - Licensure - ServiceNow Certified System Administrator course within 90 days - Licensure - ServiceNow Suite Data course: CMDB and CSDM - Lean Six Sigma - Yellow Belt - Information Technology Infrastructure Library (ITIL) - AXELOS - Certified System Administrator - ServiceNow Requirements - Support CMDB and configuration management by maintaining CI accuracy, completeness, and timeliness in alignment with ITIL and CSDM standards - Perform routine data quality checks to identify stale, duplicate, or incomplete CIs and coordinate remediation with platform and operations teams - Support end-to-end CI and service lifecycle management from onboarding through change and retirement - Assist with the documentation and maintenance of CI models, attributes, and relationships - Support execution and continuous improvement of Event Management processes - Support the day-to-day execution of ITOM processes—including CMDB, Discovery, Service Mapping, Event Management, Monitoring, and automation workflows - Develop and maintain ITOM process documentation—including workflows, procedures, runbooks, and supporting artifacts - Track and report key ITOM performance metrics such as discovery coverage, CMDB health, and event noise reduction - Support data validation and quality checks across CI data, discovery results, and monitoring outputs - Identify trends, gaps, and improvement opportunities, escalating findings to ITSM/ITOM leadership - Support ITOM processes enabled through the Service Management platform - Act as a liaison between ITSM/ITOM Process Coordinators and operational teams Benefits - Comprehensive benefit offerings

Role Description The Hospital Outpatient Coder V reviews electronic medical record documentation and applies ICD and CPT codes, per Official Coding Guidelines, with a specific focus on hospital surgery, observation, and monthly series services. This position abstracts key data elements necessary for billing and data analysis. - Accurately reviews and codes patient records in the following clinical areas: hospitalist rounds and office visits (with repetitive or non-invasive procedures). - Reviews and analyzes the content of the medical record to determine when documentation should be utilized for appropriate assignment of ICD diagnosis codes, CPT repetitive or non-invasive procedure codes, modifiers, hierarchical condition categories, complications, and comorbidities to meet coding guidelines. - Evaluates appropriateness of diagnosis and procedure codes and modifiers utilized in response to Outpatient Code Editor and National Correct Coding Initiative edits. - Reviews clinical documentation to validate accurate representation of the patient's clinical picture, treatment, and diagnoses. - Identifies when documentation relevant to the coding process is missing, lacks specificity or is inconsistent and takes steps to obtain the documentation. - Identifies and enters data elements for abstracting. - Meets defined coding accuracy standards. - Meets defined coding productivity standards. - Applies broad guidelines to specific coding situations, independently utilizing discretion and a significant level of analytic ability. - Understands how diagnosis and procedure codes, and reimbursement methodologies are used to determine reimbursement, public reporting of outcomes, quality of patient care, financial modeling, strategic planning, and marketing. - Remains current with coding and industry changes through participation in educational opportunities. - Demonstrates a thorough knowledge of professional coding guidelines, medical terminology, anatomy/physiology, and payer specific coding guidelines. - Notifies coding leadership of trends and topics for education and feedback to physicians and departments. - Assists with identification and implementation of process improvements, according to industry best practice standards to make the best use of resources, decrease costs and improve coding services across the specialized service lines. - Abides by the Standards of Ethical Coding as set forth by the American Health Information Management Association/American Association of Procedural Coders and adheres to official coding guidelines. Qualifications - High School Diploma/GED - Required - Associate's Degree in Health Information Management - Preferred - Bachelor's Degree in Health Information Management - Preferred - 2 years Coding - Required - Surgery Coding experience - Preferred - Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA) - Required - Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA) within 180 days - Required - Registered Health Information Administrator (RHIA) - American Health Information Management Association (AHIMA) within 180 days - Required Requirements - TRAVEL IS REQUIRED: Never or Rarely - JOB RANGE: Coder V Spcl Hosp Outpatient Surgery Month Series $21.02-$31.27 - INCENTIVE: Not Applicable Equal Opportunity Employer It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Role Description The Emergency Room Reimbursement Specialist evaluates the emergency room visit documentation for accurate and complete charge capture, assessing for gaps in documentation with regards to clinical information, and querying the providers when necessary. - Schedule: Monday thru Friday | 8 am - 5 pm - Start time is flexible - Conduct an investigation and assessment regarding payment discrepancies. - Identify and implement necessary actions to ensure appropriate outcomes are met. - Conduct and coordinate third party audits. - Advise and inform management of reimbursement issues. Qualifications - High School Diploma/GED - Required - Associate's Degree Allied Health Profession - Preferred - 4 years Emergency Room coding/charging, Revenue Cycle, billing experience - Required - 4 years Emergency Room clinical experience - Required - No Experience required if candidate holds an active RHIT, RHIA, or CCS Certified Coding Specialist (CCS) - American Health Information Management Association (AHIMA) upon hire - Preferred - Registered Health Information Technician (RHIT) Candidate - American Health Information Management Association (AHIMA) credential obtained within 1 year of hire - Preferred - Registered Health Information Administrator (RHIA) Candidate - American Health Information Management Association (AHIMA) credential obtained within 1 year of hire - Preferred Requirements - TRAVEL IS REQUIRED: Never or Rarely - JOB RANGE: Emergency Room Reimbursement Specialist $18.02 - $23.43 - INCENTIVE: Not Applicable Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org . Company Description With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.

Role Description At Franciscan, the Access Optimization Analyst reviews, analyzes, and evaluates information related to Access Optimization. In this role you will provide maintenance and auditing of providers' templates, schedules, scheduling instructions, and message management. You will also participate in process improvement initiatives by providing innovative ideas and solutions. - Act as the liaison between clinic managers and Epic Cadence and Ambulatory teams to ensure communication is accurate related to the requested change or provider build requests. - Act as the liaison between the Contact Center and the clinic staff to ensure communication is standardized regarding scheduling changes and new scheduling guidelines. - Arrange for new provider schedule builds and termination of providers to assist with scheduling accuracy, decrease scheduling errors, and data accuracy. - Work with Epic Cadence/Radiant/Other teams to ensure providers or resources are assigned the correct visit types for their practice so reports and dashboards show accurate data. - Optimize the automation of provider changes form to clinic managers to increase ease of communication and accessibility. Qualifications - Preferred Bachelor's Degree in a related field or equivalent combination of education or related experience - Preferred Associate's Degree in a related field or equivalent combination of education or related experience - Required Diploma, GED, or high school diploma - 2 years working in a Healthcare Clinic Setting required - 2 years experience with Epic Cadence, Radiant or Ambulatory modules required - Epic-Cadence - EPIC Certificate preferred Requirements - Travel is required: Never or Rarely - Job Range: Access Optimization Analyst - Salary: $47,340.80 - $61,536.80 - Incentive: Not Applicable Equal Opportunity Employer It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity. Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org.

Role Description We take the accuracy, completeness and compliance of our medical records very seriously. We require Health Information Management to do the same. This is a true data management job – from compiling reports to presenting analysis in front of upper management. It requires a system data expert with great communication skills and sound judgment. - Assist manager with projects, committees, and activities. - Responsible for all HIM activities related to DNB such as identification and follow-up related to incomplete documentation. - Run departmental statistics, monitor EHR work queues and report any deficiencies, and missing documentation to the appropriate department. - Work with providers and department leadership, to ensure the timely completion of missing documentation elements. - Apply understanding of coding workflows and coding flag use to achieve documentation completion in support of the revenue cycle. - Assist with the development and maintenance of policies, procedures, and educational material related to documentation completion and the DNFB workflow. - Generate, interpret, and analyze trends and displays and disseminate information, to support decisions and effect process improvements. - Serve as a subject matter expert regarding required documentation elements and content requirements, such as complete physician orders. - Identify and process improvements to the HIM/Coding workflow, especially as it relates to missing documentation and DNB. Qualifications - Schedule: Monday - Friday | 8 am - 5 pm Flexible start time - Associate's Degree Health Information Management - Required - Bachelor's Degree Health Information Management - Preferred - 2 years Health Information Management - Preferred - Working knowledge of Microsoft Excel - Preferred - Detail oriented with the ability to prioritize tasks and maintain accuracy under deadlines - Required - Registered Health Information Administrator (RHIA) - American Health Information Management Association (AHIMA) - Required - or Registered Health Information Technician (RHIT) - American Health Information Management Association (AHIMA) - Required Requirements - TRAVEL IS REQUIRED: Never or Rarely - JOB RANGE: HIM Analyst $44,657.60 - $61,422.40 - INCENTIVE: Not Applicable Benefits Franciscan provides eligible employees with comprehensive benefit offerings. Find an overview on the benefit section of our career site, jobs.franciscanhealth.org. Company Description With 12 ministries and access points across Indiana and Illinois, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers that provide compassionate, comprehensive care for our patients and the communities we serve.