Each Interaction Matters
Pre-Authority & Warranty Expert
Location
Canada
Posted
8 days ago
Salary
C$70K / year
Seniority
Mid Level
No structured requirement data.
Job Description
Pre-Authority & Warranty Expert
Teleperformance
Role Description We are seeking a highly skilled and analytical Pre-Authority & Warranty Expert to join our Aftersales operations. In this role, you will be responsible for evaluating, diagnosing, and authorizing complex mechanical and electronic repair claims submitted by our dealer network. You will serve as the technical bridge between dealership workshops and corporate standards, ensuring economic repair efficiency, adherence to warranty policies, and accurate technical assessments. Key Responsibilities - Review and evaluate dealer repair requests, pre-authorization claims, and warranty submissions to determine technical and economic validity. - Apply deep mechanical and electronic diagnostic knowledge to verify repair methods, evaluate repair cycles, and assess cost efficiency. - Ensure all claims strictly adhere to corporate warranty policies, guidelines, and workshop procedures. - Utilize and reference technical documentation, including workshop manuals, Service News, campaigns, and Technical Service Bulletins (TSBs) to validate claims. - Act as a primary point of contact for dealership workshops, providing clear guidance on authorization decisions and fostering strong professional relationships. - Support warranty audits and contribute to the optimization of aftersales processes and workshop workflows. Qualifications - Degree in Engineering from Technical University (preferred). - Mechanical Certification (typically 3–5 years of technical schooling combined with hands-on workshop experience) (alternative). - Minimum of 3+ years of hands-on automotive diagnostic and repair experience (preferred). - Strong, proven experience in claim assessment, pre-authorization, or warranty auditing is highly appreciated. - Deep knowledge of both mechanical and electronic vehicle diagnostics. - Thorough understanding of repair cycles, workshop methods, and the economic evaluation of repairs (determining repair capability vs. replacement costs). - Robust knowledge of dealership workshop operations and corporate aftersales processes. - Highly proficient in navigating technical documentation (Manuals, TSBs, Campaigns). - PC literate and comfortable adapting to claim management and diagnostic software. - Excellent interpersonal skills with the ability to effectively communicate, negotiate, and maintain relations with dealer networks. - Strong attention to detail with the ability to make objective, data-driven decisions regarding claim approvals. Benefits - Established career path supported by self-assessments, virtual training, and guided curriculum that allows for vertical and horizontal growth through multiple lines of business. - Robust career path with a full development plan and the opportunity to grow in the organization. - Paid training and 2 weeks of annual leave. - Continuous learning through progressive training that is specific to your tenure and skills. - Competitive salary with incentive programs. - Positive and supportive environment. - Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs. Salary Base is 70,000 CAD per year. Location Remote - Canada. Diversity, Equity & Inclusion TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences. Job Application Accommodation If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
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