Role Description The Nursing Innovation and Care Transformation department was initiated as a strategy to create the Practice Environment of the Future. CommonSpirit Health is committed to bringing innovative and forward-thinking approaches to address the current Nursing climate. This department's strategic initiative is to create new nursing care models utilizing virtual technology in new ways. These models will connect care team members and patients to effectively and efficiently carry out the inpatient Plan of Care. The System Manager, Virtually Integrated Care (VIC) operational excellence role will be accountable for direct support and supervision of operational excellence for the VIC program across CommonSpirit Health. In collaboration with local and national Care Transformation System leaders, this position provides support and direction for all operational workflows that enable exceptional operational outcomes, superior engagement of clinical team members, and excellent patient experience outcomes. As our Sys Manager of VIC operational excellence, this role will be a central figure providing strategic leadership and comprehensive operational oversight for all aspects of our VIC Units, ensuring the delivery of highly specialized, compassionate, and life-saving care to patients. This role will play a vital role in: - Optimizing operational outcomes - Enhancing patient safety - Fostering a culture of excellence This role will expertly manage multidisciplinary teams of physicians, nurses, and support staff within care settings, collaboratively developing and implementing strategic plans to: - Optimize patient flow - Enhance clinical efficiency - Improve financial performance This role will also oversee: - Regulatory compliance - Advanced technology adoption - Resource allocation - Cultivation of strong staff development and engagement This role will combine robust healthcare leadership experience, a proven track record in comprehensive management, and an exceptional ability to inspire and empower diverse clinical teams under intense pressure. This role will demonstrate: - A strategic mindset for system-level planning - Strong financial acumen - A deep commitment to patient and family-centered care - The ability to thrive in a dynamic, fast-paced environment dedicated to transforming care delivery and improving challenging patient outcomes Qualifications - Bachelors of Nursing upon hire - 4-6 years of experience in a leadership role and experience with virtual technology workflows and practices required - Registered Nurse upon hire Requirements - Supervision and operational leadership for a virtual nurse team within the critical care program to include scheduling, time management, and professional development - Identifies issues, constraints, and barriers that need to be addressed within the program regarding new models of care - Assists in the development of model changes, keeping in alignment with National guidelines and practices - Ability to negotiate change with all levels of management and stakeholders - Ability to communicate with patient care staff and managerial team members to embrace innovative concepts - Demonstrates positive team-building skills that evoke a culture of change based on shared governance principles - Support Region and Market Leaders in encouraging staff engagement and involvement in new care model designs - Accountable for supporting Transformation leadership in achieving established metrics and KPIs - Influences and persuades others to promote understanding of clinical processes - Demonstrates expertise in care models utilizing virtual technology - Demonstrates expertise in critical care medicine and interprofessional care models and relationships The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.