• Solution Analysis and Design • Conduct detailed functional analysis with clients and technical stakeholders. • Identify requirements, dependencies, risks, and technical constraints. • Design scalable and resilient solutions based on modern system-integration patterns. • Produce diagrams and technical documentation to clearly present solutions to clients. • Use Digibee’s AI resources to map flows, detect patterns, and accelerate technical understanding. • Build end-to-end integration pipelines using Digibee platform components. • Configure authentication, messaging patterns, data manipulation, mappings, and synchronous/asynchronous integrations. • Implement observability mechanisms (logs, metrics, tracing) to support operations and troubleshooting. • Ensure the technical quality, performance, and security of integrations. • Leverage Digibee’s AI to accelerate development, automation, and validations. • Accurately estimate development effort and pipeline complexity. • Communicate deadlines clearly and transparently. • Take responsibility for meeting deadlines, ensuring delivery quality, and mitigating risks. • Propose alternatives when replanning is required. • Facilitate technical meetings with internal teams and clients. • Maintain clear, objective, and frequent communication on delivery status. • Coordinate alignment across teams (CSM, Product, Engineering, Support). • Document decisions and ensure all stakeholders remain aligned and informed. • Guide clients in adopting the Digibee platform and applying AI to their integrations. • Create and execute functional and integrated test scenarios. • Validate end-to-end behavior across all participating systems. • Support UAT/validation activities with clients. • Ensure quality and reduce rework throughout the project. • Use AI to generate test cases, validate contracts, and detect inconsistencies. • Diagnose and resolve incidents in integration pipelines. • Use platform logs, metrics, and tracing to identify root causes. • Propose preventive improvements and structural fixes. • Promote integration, governance, and architectural standards within the team. • Contribute to internal frameworks, reusable components, and best practices. • Support platform evolution and internal process improvements. • Act as an ambassador for innovation and AI adoption within projects.

• Serve as the primary escalation point for all integration-related customer issues, including dropship vendors, fax services, ordering platforms, credit card processing, and other native integrations. • Own the end-to-end customer experience for integrations post-implementation—from troubleshooting to resolution to proactive communication. • Build and maintain a comprehensive ecosystem map of all third-party integrations, tracking vendor contacts, licensing requirements, sandbox availability, and costs. • Develop and manage vendor relationships, acting as NikoHealth’s primary point of contact for integration partners. • Support API-related customer issues post-implementation, triaging errors and coordinating with Engineering when developer intervention is required. • Train customers on integration touchpoints within the NikoHealth UI—helping them understand how third-party tools interact with our platform. • Attend product meetings to surface integration needs, bugs, and enhancement requests on behalf of customers. • Collaborate closely with the Engineering and Release Engineering teams to resolve complex integration issues. • Create and maintain integration documentation, runbooks, and support processes to enable the broader support team. • Identify workflow solutions by leveraging knowledge of how other customers use similar integrations—proactively recommending best practices to CSMs and customers.

• Act as the primary liaison between R&D and go-to-market teams, translating technical requirements, product feedback, and deployment needs in both directions • Support product feature rollouts by ensuring internal readiness across Sales Engineering, Customer Success, and other stakeholders • Create documentation, frameworks, and internal tooling that standardize and streamline deployments and support • Partner with field teams to design, guide, and troubleshoot complex customer deployments of Cyera’s platform • Lead the operationalization of Cyera’s data scanning and protection capabilities across cloud-native and hybrid environments • Build scalable deployment strategies that drive faster time-to-value and consistent outcomes for enterprise customers • Diagnose and triage complex customer issues involving cloud platforms, network configurations, and data pipelines • Work hands-on with engineering teams to address high-priority bugs and implementation blockers • Maintain a deep technical understanding of Cyera’s architecture and evolving security technologies • Stay current on industry trends in data security, cloud technologies, and enterprise architecture • Act as a mentor to field-facing technical teams, providing guidance on best practices, architecture, and use case alignment • Influence the product roadmap by identifying opportunities for improvement based on customer feedback and field experience

• Develop and maintain expert-level knowledge of the Geotab ecosystem, serving as a Subject Matter Expert (SME) to empower end-users and partners and enhance their understanding of Geotab solutions. • Engage and collaborate with strategic partners and key end-users to optimize their utilization of Geotab's technology, products, and solutions, tailoring the approach to meet their complex and specific needs. • Collaborate with the Geotab revenue generating teams as a key technical resource to identify and deliver effective solutions for customer challenges, by working closely with them and their partners, contributing to sales growth, ecosystem expansion and customer retention. • Drive revenue growth by translating complex technical capabilities into tangible business value for prospective clients. Conduct in-depth discovery and requirements analysis to design and deliver compelling technical demonstrations and pilots that directly align with customer needs and accelerate deal closure. • Ensure partner and end-user satisfaction through prompt and accurate service, bolstering internal team support by providing additional insights and know-how. • Support Geotab’s partner upskilling, driving them towards excellence to support customers across unique channels, using best practices, and leveraging a deep understanding of industry verticals. • Assess and analyze complex partner and end-user business challenges, identifying Geotab’s viability and proposing alternative approaches when necessary. • Contribute to the continuous improvement of the company's offerings by providing partner and end-user feedback, providing opportunities to collaborate with Product. • Keep and maintain accurate documentation and records of customer/partner engagements, complex solution designs and deliverables by following department processes and procedures. • Manage high-impact projects, highly strategic customers/partners, collaborating closely with partners, third-party integrators, and customers to ensure seamless implementation, deployment, and success. • Create and contribute to processes and procedures, handle escalations, identify areas for change and drive the change. • Mentor and support Solutions Engineers and other team members, sharing knowledge, expertise, and best practices to promote skill development and professional growth.