Role Description The IT Manager is the internal owner of ReFocus Eye Health’s managed service provider (MSP) relationship and IT project delivery across all locations. This is a management and coordination role: - Manage vendors, drive IT projects and acquisition (M&A) site cutovers, and keep daily operations on track. - Hold the MSP accountable with enough technical fluency. - Professionalize vendor governance and project delivery. - Serve as the dependable single point of coordination for IT across the organization. Key Responsibilities - MSP & vendor management - Serve as the primary internal owner of the MSP relationship; manage scope, SLAs, ticket quality, escalations, and overall delivery performance. - Coordinate IT vendors and review scope and invoices for accuracy and value. - Provide the MSP and vendors with a single, consistent point of contact and accountability. - IT project & cutover coordination - Coordinate IT projects and M&A site cutovers end to end: timelines, vendor scheduling, readiness checklists, and stakeholder communication. - Partner with the Project Manager on cross-functional tracking; own the IT-specific delivery within those projects. - Coordinate rollout of standardized device images and practice-level application configuration. - Operations coordination - Triage and route incidents to the MSP, track resolution, and keep sites informed. - Maintain operational documentation, SOPs, and outputs from asset and visibility tooling. - Reporting & escalation - Report status, risks, and vendor performance to the Director; escalate technical decisions rather than making them. - Apply technical literacy to read tickets, validate MSP work, and push credibly on SLAs and quality. Qualifications - Associate’s degree in information technology or a related field — or equivalent experience or credentials. - 4+ years in IT, including project coordination and vendor or MSP management. - Demonstrated MSP/vendor management with SLA and performance accountability. - Strong project-coordination and delivery skills, ideally across multi-site environments. - Technical literacy across Microsoft 365, Intune/endpoint concepts, and networking. - Excellent communication, stakeholder-management, and organizational skills. - Comfortable operating as the sole internal IT manager partnering with an external MSP. Preferred Qualifications - Bachelor’s degree in information technology or a related field. - Healthcare / HIPAA-regulated environment experience. - M&A integration / site-cutover coordination experience. - Familiarity with EHR/PM platforms (e.g., Nextech, NextGen) and ConnectWise or similar ticketing. - PMP, ITIL, or comparable project/service-management credential. What Success Looks Like - First 90 days: Own the MSP relationship and daily ticket follow-through; establish a clear cadence and reporting rhythm with the MSP. - First 6 months: MSP managed to define SLAs; IT projects and cutovers running on coordinated timelines. - First 12 months: Dependable vendor governance and project delivery across all sites. Ability to work remotely and MUST live in the eastern standard time zone.

• Independently own operational alignment for assigned client accounts • Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies • Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities • Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions • Partner with clients to align operational expectations with internal capabilities and constraints • Monitor operational performance indicators and inventory health to identify emerging issues or deviations • Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams • Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up • Track action plan progress and validate effectiveness over time • Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward • Own preparation and facilitation of monthly operational reviews and recurring client touchpoints • Develop agendas, reporting narratives, and discussion materials tailored to client priorities • Lead client discussions with confidence, professionalism, and consultative presence • Document meeting outcomes, decisions, and action items, ensuring clear follow-through • Serve as a consistent and reliable operational presence for assigned client accounts • Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints • Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle • Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments • Advocate for client needs while balancing enterprise standards and scalability • Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems • Apply Client Alignment methodologies and standards consistently across assigned accounts • Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio • Contribute to process improvement initiatives, workflow refinement, and documentation updates • Support onboarding and knowledge transfer for new team members as needed • Other duties as assigned

• Manage and develop existing U.S. distributor relationships to drive sales, product penetration, and distributor profitability within the Decorative Panels, Laminate Flooring, and Surface Systems categories. • Acquire new regional distributors across decorative panel, flooring, and building product channels while building compelling value propositions for business partners. • Establish and manage the company’s U.S. sales organization, leading future regional sales managers, sales representatives, and support teams. • Optimize sales processes, reporting, and performance frameworks to build a scalable organization for long-term growth. • Design and oversee the Architectural Channel Development Program, cultivating strong relationships with architects, interior designers, developers, and specifiers. • Enhance brand visibility across residential, hospitality, office, and mixed-use projects to ensure products are specified during early design phases. • Lead customer discovery, market validation, competitor analysis, and price verification to help define the North American "Core Collection" product lines. • Share critical market data and customer feedback with internal Product, R&D, and Operations teams. • Position the brand within the accessible premium segment, elevating awareness among architects, designers, dealer networks, cabinet/component manufacturers, and contractors. • Lead trade shows, dealer events, and market development activities to strengthen specification rates and brand equity across the region.

• The Manager, Care Management oversees the assessment and evaluation of members' needs and requirements to achieve and maintain optimal wellness • Guide members and families toward and facilitate interaction with resources appropriate for the care and wellbeing of members • Monitor program performance and use data to evaluate impact, identify gaps, and drive continuous improvement • Collaborate with internal teams and external partners to ensure seamless integration of non-clinical support associates into care planning and service delivery • Develop and maintain policies and procedures that support consistent, high-quality service delivery across the system of care and contribute to the organization's mission of advancing health equity and reducing disparities • Assist in resolving individual member issues related to housing, food insecurity, transportation, and other social needs • Represent the care management program in collaborative initiatives, advisory groups, and community forums • Participate as a member of the management team in promoting Humana's mission for strategic growth and development