• Independently own operational alignment for assigned client accounts • Develop a deep working knowledge of client contracts, SLAs, service-line scope, workflows, and operational dependencies • Translate operational performance data into meaningful narratives that clearly articulate drivers, risks, and opportunities • Proactively identify trends, risks, and misalignment across the client lifecycle and recommend corrective actions • Partner with clients to align operational expectations with internal capabilities and constraints • Monitor operational performance indicators and inventory health to identify emerging issues or deviations • Lead structured root cause analysis efforts in partnership with Revenue Services and other internal teams • Develop clear, outcome-oriented action plans with defined ownership, sequencing, and follow-up • Track action plan progress and validate effectiveness over time • Exercise sound judgment in determining when and how to escalate issues, providing clear context, analysis, and recommended paths forward • Own preparation and facilitation of monthly operational reviews and recurring client touchpoints • Develop agendas, reporting narratives, and discussion materials tailored to client priorities • Lead client discussions with confidence, professionalism, and consultative presence • Document meeting outcomes, decisions, and action items, ensuring clear follow-through • Serve as a consistent and reliable operational presence for assigned client accounts • Partner closely with Revenue Services leadership and operational teams to understand performance drivers and constraints • Coordinate with Client Success, Implementation, Product, and Technology teams to support alignment across the client lifecycle • Lead internal account reviews and ensure internal stakeholders are aligned on priorities, risks, and commitments • Advocate for client needs while balancing enterprise standards and scalability • Ensure accurate and timely documentation of client interactions, escalations, and decisions in CRM and internal systems • Apply Client Alignment methodologies and standards consistently across assigned accounts • Identify recurring themes, systemic issues, or improvement opportunities across the client portfolio • Contribute to process improvement initiatives, workflow refinement, and documentation updates • Support onboarding and knowledge transfer for new team members as needed • Other duties as assigned

• Manage and develop existing U.S. distributor relationships to drive sales, product penetration, and distributor profitability within the Decorative Panels, Laminate Flooring, and Surface Systems categories. • Acquire new regional distributors across decorative panel, flooring, and building product channels while building compelling value propositions for business partners. • Establish and manage the company’s U.S. sales organization, leading future regional sales managers, sales representatives, and support teams. • Optimize sales processes, reporting, and performance frameworks to build a scalable organization for long-term growth. • Design and oversee the Architectural Channel Development Program, cultivating strong relationships with architects, interior designers, developers, and specifiers. • Enhance brand visibility across residential, hospitality, office, and mixed-use projects to ensure products are specified during early design phases. • Lead customer discovery, market validation, competitor analysis, and price verification to help define the North American "Core Collection" product lines. • Share critical market data and customer feedback with internal Product, R&D, and Operations teams. • Position the brand within the accessible premium segment, elevating awareness among architects, designers, dealer networks, cabinet/component manufacturers, and contractors. • Lead trade shows, dealer events, and market development activities to strengthen specification rates and brand equity across the region.

• The Manager, Care Management oversees the assessment and evaluation of members' needs and requirements to achieve and maintain optimal wellness • Guide members and families toward and facilitate interaction with resources appropriate for the care and wellbeing of members • Monitor program performance and use data to evaluate impact, identify gaps, and drive continuous improvement • Collaborate with internal teams and external partners to ensure seamless integration of non-clinical support associates into care planning and service delivery • Develop and maintain policies and procedures that support consistent, high-quality service delivery across the system of care and contribute to the organization's mission of advancing health equity and reducing disparities • Assist in resolving individual member issues related to housing, food insecurity, transportation, and other social needs • Represent the care management program in collaborative initiatives, advisory groups, and community forums • Participate as a member of the management team in promoting Humana's mission for strategic growth and development

Role Description - Develop, implement, and adjust business development strategies aligned with RSSW Wheels’ corporate objectives and expansion plans - Identify, target, and develop new markets and customer segments - Proactively represent the company to increase brand presence across Western Canada - Conduct competitive analysis to identify market opportunities and threats - Maintain and strengthen strong, sustainable, and profitable relationships with existing clients - Develop new strategic partnerships to expand the distribution network - Ensure regular follow-up with key accounts to maximize their growth potential - Analyze sales performance and adjust strategies accordingly - Use CRM tools and other internal systems to document activities and ensure effective pipeline management - Advise clients and prospects on RSSW Wheels products (technical specifications, compatibility, applications) - Provide technical support tailored to client needs to support decision-making - Train clients on products, new releases, and best practices - Collaborate with internal teams (product, marketing, logistics) to ensure a fast and effective response Qualifications - Minimum of 5 years of experience in sales representation - Field sales experience - Strong ability to develop and maintain business relationships - Demonstrated leadership - Strong communication skills and team player mindset - Business acumen and results-oriented approach - Strong listening skills and customer service orientation - Attention to detail in identifying opportunities and managing follow-ups - Ability to manage multiple files simultaneously - Comfortable with technology: MS Office, CRM Benefits - Flexibility - Remote work and flexible schedule - 40-hour work week - Comprehensive Benefits - Group insurance tailored to your needs - Group RRSP with employer contribution - Dialogue telemedicine - Health spending account - Wellness account ($300 to $700: sports activities, well-being, personal development, etc.) - Employee assistance program - Laptop and cellphone provided by the company - Excellent discounts on wheels and accessory purchases - Company-provided vehicle or mileage reimbursement - Workwear: provided and branded with the company’s image - Training and development program - Real growth opportunities at RSSW - Referral program: receive $500 after the referred employee completes 3 months and another $500 after 1 year - Very active social club - And much more!