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Sales Engineer

Sales EngineerSales EngineerFull TimeRemoteLeadTeam 5,001-10,000Since 1991H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

8 days ago

Salary

0

Seniority

Lead

Bachelor Degree7 yrs expEnglishCloudJavaScript

Job Description

Sales Engineer

NICE

• Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio • Deliver customized, high-impact demos and presentations that paint a vision of what exceptional customer experience looks like • Craft creative, differentiated responses to RFIs and RFPs that go beyond checkbox compliance • Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity • Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms • Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

Job Requirements

  • 7+ years in a solutions engineering, pre-sales, or sales architecture role
  • 7+ years of consulting or customer engagement experience
  • 5+ years of contact center experience, with deep familiarity of the CCaaS landscape
  • Proven track record delivering best-in-class solutions with strong work examples
  • Strong JavaScript programming and scripting skills
  • Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms
  • Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions
  • Experience with enterprise SaaS architecture, APIs, and integrations
  • Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools
  • Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions
  • Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes
  • Analytically minded with excellent problem-solving, presentation, and storytelling skills
  • Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them
  • Skilled at managing multiple priorities and deliverables across concurrent client engagements
  • Bachelor's degree in a related technology field; MBA preferred
  • Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms

Benefits

  • Join an ever-growing, market disrupting, global company
  • Continuous learning and growth opportunities
  • Potential for internal career opportunities across roles, disciplines, domains, and locations

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