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NexRep, LLC

NexRep delivers world-class customer service and sales solutions with a network of highly skilled home-based agents.

Administrative Support Specialist

Administrative AssistantAdministrative AssistantFull TimeRemoteSeniorTeam 201-500Since 2009H1B No SponsorCompany SiteLinkedIn

Location

Maine

Posted

23 hours ago

Salary

0

Seniority

Senior

High SchoolEnglish

Job Description

Administrative Support Specialist

NexRep, LLC

• The Administrative Support Specialist provides operational and administrative support for agent lifecycle management, reporting, and technical assistance • This position serves as a key liaison between multiple departments to ensure agents are properly onboarded, credentialed, supported, and maintained throughout their engagement with the organization • Provisions and credentials new agents by completing onboarding requirements, system access requests, and account setup activities • Offboards agents by removing system access, updating records, and ensuring completion of all separation processes • Assists agents with technical support needs, including login issues, account access concerns, and basic troubleshooting • Maintains accurate agent rosters and workforce records across multiple systems • Generates, updates, and distributes reports to support operational and business needs • Tracks and monitors training and course completion requirements and follows up as necessary to ensure compliance • Communicates effectively with client, leadership, and internal departments to resolve issues and provide timely updates • Coordinates with cross-functional teams to ensure seamless onboarding, support, and offboarding processes • Maintains confidentiality of sensitive information and adheres to company policies and procedures

Job Requirements

  • High school diploma or equivalent required
  • Previous administrative, workforce management, customer support, or related experience preferred
  • Proficiency in Microsoft Office Suite, with strong emphasis on Microsoft Excel
  • Strong organizational and time management skills with exceptional attention to detail
  • Ability to effectively multitask and manage competing priorities
  • Excellent written and verbal communication skills
  • Ability to build and maintain positive interdepartmental relationships
  • Professional demeanor and customer-focused approach
  • Strong problem-solving and analytical skills
  • Ability to handle confidential information with discretion and professionalism

Benefits

  • Flexible work arrangements
  • Professional development opportunities

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FSC International logo

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