Oversee organizational operations, manage budgeting and financial activities, coordinate compliance and risk management, and maintain vendor partnerships to enhance operational effectiveness and support strategic priorities.

• Supervise the daily operations of a non-exempt hospital billing staff • Oversee the development, implementation, and achievement of operational goals for clients and the company • Ensure adherence to client policies and procedures and perform all assigned job-related duties • Facilitate interviewing of potential billing candidates and provide pre-hire feedback • Ensure team member compliance with HIPAA, State and Federal laws and guidelines • Ensure team members comply with productivity standards while maintaining quality levels • Review quality audits weekly and provide coaching for improvement • Review team member performance daily and provide coaching if not meeting key metrics • Escalate employee deficiencies to leadership if coaching attempts have failed • Report and discuss team member and team progress with leadership • Perform disciplinary counseling and implement Employee Success Plans as needed • Promote teamwork, collaboration, and a positive work environment • Responsible for team member payroll accuracy and approval • Complete performance evaluations of staff • Continuous training, mentoring, and development of team members • Responsible for researching, analyzing, and reviewing claim errors and rejections for trends and improvements • Stay current with payer updates and process changes to ensure accurate claims resolution • Ensure adjustments are accurate, timely, and compliant with client policies and procedures • Identify payer-specific issues and communicate to team and leadership • Research problem accounts as needed • Lead and contribute to daily shift briefings • Escalate client issues (including IPO issues) to leadership if not resolved internally • Responsible for training all new hires on client and company workflows • Collaborate with leadership to develop policies, procedures, and job aids • Participate in client, payer, and internal meetings as requested • Complete all assigned projects in a timely manner • Possible limited travel • Perform other duties as required

• Serve as the operational leader for Sunbit's card platform, driving performance, scalability, and continuous improvement across card operations. • Own the implementation, optimization, and governance of core card processing functionality, ensuring operational processes align with business objectives and customer experience goals. • Drive continuous improvement across the card ecosystem by optimizing processes, automating workflows, reducing costs, and establishing scalable operational controls and performance standards. • Act as Sunbit's primary expert and executive point of contact for Fiserv and related card processing partners. • Lead the evaluation, design, implementation, and optimization of capabilities across the Fiserv ecosystem, ensuring platform enhancements align with business objectives and operational needs. • Influence and navigate Fiserv's organization to accelerate project delivery, resolve operational challenges, and maximize the value of existing platform capabilities. • Lead operational workstreams for major card initiatives including: New product launches, Co-brand and partner card programs, Portfolio conversions and migrations, Fraud and risk initiatives, Collections enhancements, Digital servicing capabilities, Data and reporting initiatives, Debit card and network expansion opportunities. • Own strategic relationships with card processors, networks, fulfillment providers, and other operational partners, driving performance, accountability, escalation management, and continuous improvement. • Establish and monitor vendor performance metrics, service-level agreements (SLAs), and operational KPIs. • Partner with Visa, Mastercard, and other network stakeholders on operational initiatives, compliance requirements, and program enhancements. • Lead and develop a high-performing Card Operations team responsible for day-to-day card servicing and operational support. • Own the Card Operations budget and P&L, identifying opportunities to improve efficiency while maintaining strong service levels. • Develop business cases for operational investments and strategic initiatives. • Partner with Risk, Compliance, Legal, and Audit teams to ensure operational processes meet regulatory, network, and internal control requirements.

• Support the end-to-end operational execution of audit engagements across all service lines (SOC 2, ISO 27001, PCI DSS, CMMC, HITRUST, FedRAMP). • Manage engagement setup, intake tracking, and workflow coordination in internal project management systems. • Monitor engagement milestones, flag timeline risks, and assist in resource and deadline tracking. • Coordinate across audit teams to ensure timely delivery of client-facing and internal deliverables. • Support client onboarding logistics, including system access setup and documentation preparation. • Identify and document operational bottlenecks and recommend actionable process improvements. • Assist in maintaining and updating standard operating procedures (SOPs), templates, and documentation repositories. • Support internal quality control reviews to ensure deliverable consistency with firm standards. • Contribute to the rollout of operational process changes and new tools across delivery teams. • Collect, organize, and maintain operational data for internal reporting and leadership dashboards. • Track key operational KPIs including engagement utilization, project timelines, and team capacity. • Prepare regular status reports and ad hoc analyses for the Director of Operations and senior leadership. • Maintain data integrity across internal systems and ensure records are current and accurate. • Maintain and update internal tools including project tracking platforms (e.g., Asana, Jira, Monday.com) and collaboration systems. • Provide operational support for compliance automation platforms (e.g., Vanta, Drata, Secureframe). • Assist in the evaluation and adoption of new technologies that enhance team efficiency. • Serve as a liaison between audit delivery, client success, HR, and finance teams to support coordinated operations. • Support special projects and strategic initiatives as directed by Operations leadership. • Contribute to internal training materials, onboarding documentation, and knowledge base content.