• Serve as the central coordinator responsible for translating go-to-market strategies into actionable marketing plans. • Partner with cross-functional stakeholders, creative teams, and marketing partners to manage project timelines and oversee campaign readiness. • Support the delivery of customer-focused marketing programs. • Lead end-to-end project management for marketing initiatives from planning through execution. • Develop and maintain detailed project timelines and dependency tracking. • Monitor project risks and implement mitigation plans. • Coordinate priorities across multiple stakeholders to ensure successful delivery of business objectives. • Establish and maintain regular operating rhythms and status updates. • Prepare project updates, status reports, recommendations, and presentations for stakeholders.

• Lead overall program planning, execution, and delivery. • Manage program scope, budget, schedule, and risk. • Oversee PeopleSoft HCM initiatives and ensure compliance with DoD requirements. • Communicate program status to senior leadership and stakeholders. • Coordinate cross-functional teams in a secure environment.

• Serve as a strategic leader responsible for overseeing key operational, healthcare, wellness, and public health-related programs across XWELL's portfolio. • Provide leadership, support, and oversight for additional company initiatives and special projects as assigned. • Partner closely with Operations, Clinical Services, Compliance, Technology, People, and Executive Leadership teams. • Responsible for program governance, regulatory compliance, quality assurance, reporting, stakeholder engagement, and continuous improvement activities. • Develop and maintain productive relationships with government agencies, healthcare partners, and other stakeholders. • Oversee all required CDC reporting activities, ensuring completeness, accuracy, and timeliness. • Collaborate with internal teams to ensure consistent execution of program processes and protocols.

• Responsibility, Authority and Accountability (RAA) for every project scope delivery and successful execution within technical, schedule, budget, cost, and quality commitments • Provides leadership across the Program. • Seeks team input to promote rapid resolution to issues. • Coaches and provides feedback/rewards on performance indicators • Establishes objectives and goals and provides direction to the program and project teams in areas of customer concerns, potential changes in scope and risk assessment. • Facilitates the implementation of program management processes across the business • Manages effective customer communications. • Provides overall Program interface with the customer. • Improve organization responsiveness to customer requirements. • Communication and manage customer expectations and contractual commitments internal to the business • Ensure standard program management processes are utilized and adequate support to the program and project teams by coordinating Program Management reviews, preparing & publishing PM metrics and reports • Maintain Focus KPI metrics for program including quality, technical performance, and delivery through all assigned product lifecycle phases • Effectively manages program risks. • Leads customer teams to define project risks, and pro-actively identify risk mitigation actions. • Coordinates all risks and requirements of the program into a complete integrated entity. This is accomplished by planning, controlling, integrating all projects into the programs, and measuring all elements to ensure the requirements and goals are successfully achieved • Ensure effective change management process is utilized • Provides monthly program updates (Program Status Report – Green/Yellow/Red) of current situation relating to contractual milestones and problem/high risk areas (e.g., technical, cost, and schedule) • Provides updates to the business units as well as divisional, and group levels • Manages the team to effectively support customer contract terms and SLAs • Owns the execution of operational SLA delivery and escalations • Manages and drives the Quarterly Business Review (QBR) process with assigned customer account • Program Manager will own quarterly pricing updates on existing programs • Manages and drives the Quarterly Business Review (QBR) process with assigned customer account • Full responsibility for continuous improvement of customer relationship performance metrics and customer satisfaction • Coordinates and drives the NPI (New Product Introduction) process including timely completion of a formal cross-functional Design Review • Ensures the NPI process meets customer expectations regarding time and quality • Maintains the NPI log to track the status of NPI projects vs. customer request dates and company promised dates • Proactively keeps team members informed of schedule issues and concerns • Drives the development activities until formal transition to operations is complete