• Develop professional relationships with clients • Guide clients in increasing their dealership's online presence • Maintain customer relationships, building value, retaining customers, and selling additional marketing and website services • Communicate effectively about services offered and their value • Use various tools and statistical data to suggest improvements • Perform monthly reporting calls with clients • Manage assigned accounts focusing on revenue growth and retention • Promote and sell additional marketing and website services • Assess and monitor services to ensure quality standards are met • Facilitate a seamless client onboarding process • Handle incoming customer comments and provide appropriate solutions • Keep records of customer interactions and process accounts • Identify retention risks and work proactively to eliminate risks • Participate in educational opportunities to update job knowledge.

• Own and grow a portfolio of carrier and telco partnerships • Build and own a joint business plan for each anchor partner • Carry and exceed new and expansion ARR targets across the partner portfolio • Build and drive partner enablement, train and certify partner sellers and SEs • Build executive sponsorship and seller-level mindshare across each partner

• Develop professional relationships with our clients • Guide clients through increasing their dealership's online presence • Responsible for maintaining customer relationships and selling additional services • Communicate effectively about services and their value • Comfortable using different tools and interpreting data • Perform Monthly Reporting Calls with Clients • Promote and Sell Additional Marketing and Addon Website Services • Assess and monitor website and marketing services for quality standards • Facilitate a seamless client onboarding process • Handle incoming customer comments and follow up for resolution • Keep records of customer interactions and process accounts • Identify retention risks and work proactively to eliminate them • Participate in educational opportunities to update job knowledge.

• Proactively sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia • Own the full customer journey for new accounts, from first conversation through onboarding and into long-term success • Lead onboarding for the accounts you close, ensuring customers are fully set up, trained, and confident using the platform • Build trusted relationships with owners and operators, understanding their goals and helping them use iClassPro to achieve them • Identify upsell and cross-sell opportunities when appropriate and in the customer’s best interest • Partner closely with Sales, Onboarding, Support, and Product teams to deliver a seamless customer experience • Act as the voice of the customer internally by sharing feedback, trends, and ideas for improvement