• Diseñar y gestionar estrategias de cobranza diferenciadas por tramo de mora (temprana, media, tardía) y segmento de cliente, ajustando ante desvíos y adoptando mejores prácticas de la industria. • Implementar y evaluar herramientas tecnológicas de apoyo a la cobranza (dialers, bots de contacto, plataformas de gestión), asegurando su correcta operación y evaluando continuamente su efectividad. • Analizar el desempeño y desvíos de las empresas externas de cobranza mediante KPIs y tableros de control, proveyendo información clave para asegurar el cumplimiento de los acuerdos de nivel de servicio (SLAs) y los estándares de calidad de Tenpo. • Monitorear y optimizar continuamente los gastos de cobranza y los ratios de recuperación, aportando directamente a la mejora del P&L mediante propuestas de eficiencia operativa. • Analizar los resultados de cobranza por segmento, canal y tramo de mora, identificando desviaciones y proponiendo ajustes estratégicos con base en evidencia cuantitativa. • Elaborar y mantener dashboards e informes periódicos de desempeño de cobranza, asegurando visibilidad oportuna para la jefatura y las áreas de negocio. • Trabajar con las áreas de Riesgo de Crédito, Producto y Operaciones para asegurar que las estrategias de cobranza sean consistentes con las políticas de crédito y la experiencia del cliente.

Collections Representative II Location: Reno, NV, US Workplace: Full Time Department: Retail Production Job Description: Auto req ID: 55366 Title: Collections Representative II - Remote Job Function: Collections Location: Remote Company: Harley-Davidson Financial Services Full or Part-Time: Full Time Harley-Davidson Financial Services (HDFS), a wholly-owned subsidiary of Harley-Davidson, Inc., offers a wide range of financial products and services to motorcycle enthusiasts and Harley-Davidson dealerships. Products available to consumers include financing on motorcycles, MotorClothes™, and parts and accessories; cycle insurance; and extended service plans for Harley-Davidson® motorcycles. You’ll play a pivotal role in helping us create the company we want to be. And for our employees and H-D community it’s done through being fair, honest, positive and creative. This isn’t just any company. And yours isn’t just any career. It’s part of your story. Ride with us and make it legendary. We maximize employee flexibility and well-being through a virtual mindset that supports our highly distributed, global workforce. We take an outcome-focused, people-centered approach to winning, including welcoming the best talent - wherever they may be. This remote role is not tightly linked to a physical location and provides flexibility in where, when and how you accomplish your work. Remote employees are expected to have a dedicated, quiet and distraction-free work space and an internet connection that’s sufficient for completing their job remotely. Job Summary Under direct supervision the Collections Representative is responsible for collection delinquent accounts by phone or correspondence. Uses computerized system for tracking, information gathering, and/or troubleshooting. The Collections Representative answers basic inquiries or resolve problems by following routine procedures and processes. Job Responsibilities - Responsible for collecting on assigned delinquent accounts by telephone, or correspondence if necessary. - Supports dialer function through outbound manual dialer campaign. - Assigns accounts to agencies for repossession, skip-tracing, or in-person collection activity when approved by appropriate authority level. - Assigned the authority to process and/or assign accounts to Adjustment Queue for payment re-allocations and fee/balance waivers when applicable. - Understands and adheres to company collection and extension policies, the Fair Debt Collection Practices Act, and company confidentiality and privacy issues. - Uses effective time management to ensure customer service experience is satisfactory and meets expectations. - Ensures that all steps necessary are taken to protect the interest of the company. - Protection of information and compliance with the law are paramount. Protecting employee, customer and corporate information is everyone's responsibility at Eaglemark Savings Bank. All employees must follow established safeguards, including policies regarding data protection, segregation of duties, and access to information based solely on business need. Further, it is the responsibility of all employees to maintain awareness and understanding of relevant laws, regulations, internal policies and procedures, and to comply with all of them. Education Requirements High School Diploma or Equivalent Required Education Specifications - High School diploma/GED Required. Experience Requirements Required - Typically requires a minimum of 2 years of related customer service or collections experience. - Adherence to high ethical standards of truthfulness, honesty and fairness. - Ability to prioritize workflow to meet department objectives - Proficient with computer systems and keyboarding/data entry skills with moderate speed and accuracy. - Detail-oriented and highly organized with exceptional written communication skills and the ability to verbally articulate and convey information tactfully and professionally. - Must possess critical thinking, analytical, and effective negotiation skills with the ability to handle a large volume of Collection accounts and inbound and outbound calls from customers or other associates. - Flexible and open minded with an ability to work in a team environment and influence others to accept and adapt to change. - Self-motivated, professional with strong organizational and problem-solving skills. - Ability to work in a fast paced, time-sensitive environment.Preferred - Previous CBS call model experience Harley-Davidson is an equal opportunity employer that continues to build a culture of inclusion, belonging and equity through our commitment to attracting and retaining diverse talent from all backgrounds, without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, age, disability, veteran status or any other characteristic protected by law. We believe in fairness and providing a level playing field for all. We foster a culture that thrives on diverse perspectives and contributions to ignite the creativity and innovation to fuel our business and enhance the employee and customer experience. The pay range shown represents the national average pay range for this role. Your pay may be more or less than the stated range and is dependent on your geographic location and level of experience. We offer an inclusive compensation package for all full-time salaried employees including, but not limited to, annual bonus programs, health insurance benefits, a 401k program, onsite fitness centers and employee stores, employee discounts on products and accessories, and more. Learn more about Harley-Davidson here. Applicants must be currently authorized to work in the United States. Direct Reports: No Travel Required: 0 - 10% Pay Range: $18.70 - $28.13/hour (38,900 - 58,500) Visa Sponsorship: This position is not eligible for visa sponsorship or visa transfer Relocation: This position is eligible for domestic relocation assistance (within posted country) #LI-REMOTE #LI-HDFS

• Researches any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments • Reviews unpaid and underpaid claims • Resubmits or appeals as necessary • Verifies payment information adjustments to supervisor • Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys • Complies with the Fair Debt Collector Practices Act (FDCPA) • Responds to customer inquiries regarding account status • Researches customer’s accounts thoroughly and documents appropriately • Resolves discrepancies and prepares adjustments and refunds as necessary • Ensures that all information regarding collection activity of account is entered accurately into the billing system • Brings recurring issues to the attention of the department supervisor • Initiates payments and resubmits bills as necessary • Pursues patient for payment obligations when insurance defaults as permitted by law or contractual relationships • Report to work punctually at assigned starting time, and have reliable, consistent attendance

Title: Lead Collections Specialist Location: Pawtucket United States Job Description: Description Join the Pack! Pet Food Experts is the #1 pet specialty distributor in the U.S., proudly serving more than 10,000 pet retailers nationwide. More than a distributor, we're a trusted partner to the independent pet community, helping retailers, brands, and pet parents thrive. We're looking for a Lead Collections Specialist to join our Accounting team and play a key role in supporting the financial health of our business. This position combines collections expertise, customer relationship management, risk assessment, and team leadership to help ensure healthy cash flow while maintaining strong partnerships with our customers. If you're analytical, confident in navigating difficult conversations, and enjoy solving complex challenges while building relationships, we'd love to hear from you. What You'll Do Lead Collections Strategy - Help drive the overall health of our accounts receivable portfolio through proactive collections strategies and customer outreach. - Prioritize high-risk and high-value accounts, ensuring collection efforts are focused where they can make the greatest impact. - Support the team in securing payment commitments, resolving challenges, and maintaining strong customer relationships. - Serve as an escalation point for complex collection situations and customer concerns. Manage Risk & Protect the Business - Analyze accounts receivable aging reports and identify trends, risks, and opportunities. - Evaluate customer creditworthiness and provide recommendations related to credit limits, account holds, and collection actions. - Partner with leadership to make informed decisions that balance risk management with customer retention. Resolve Complex Issues - Develop and manage payment arrangements for customers experiencing financial challenges. - Collaborate with Sales, Customer Experience, Claims & Rewards, and other teams to investigate and resolve billing disputes, shipment discrepancies, and payment issues. - Work cross-functionally to improve processes and remove barriers to timely payment. Drive Operational Excellence - Ensure collection activities are documented accurately and consistently within company systems. - Support auditing, reporting, and compliance efforts by maintaining detailed account records and documentation. - Help develop and improve procedures that create consistency, efficiency, and accountability across the collections process. Support Team Development & Improvement Initiatives - Share knowledge and best practices with team members. - Assist with training, process improvement projects, reporting initiatives, and system enhancements. - Look for opportunities to improve efficiency, reduce risk, and strengthen cash flow performance. What We're Looking For - 4+ years of B2B collections experience, preferably within a wholesale, distribution, or product-based environment. - Strong understanding of accounts receivable, credit management, and collection best practices. - Proven ability to negotiate payment resolutions while maintaining positive customer relationships. - Experience evaluating customer financial information and assessing risk. - Strong analytical and problem-solving skills. - Advanced proficiency with Excel and ERP systems. - Excellent communication, organization, and relationship-building skills. - Ability to manage multiple priorities in a fast-paced environment while maintaining a high level of accuracy and attention to detail. Why Pet Food Experts? At Pet Food Experts, our values guide everything we do: Family. Inclusion. Dependability. Curiosity. Humility. We believe great business starts with great relationships. As a Lead Collections Specialist, you'll play an important role in supporting our customers, protecting the business, and helping ensure we can continue delivering exceptional service to the independent pet community. If you're looking for an opportunity to make an impact, build strong partnerships, and help drive business success, we'd love to meet you. The Perks of Being Part of the PFX Pack! We know that happy, supported employees make the best teammates-so we've got you covered with some seriously great benefits! - Full Benefits Package - Medical, dental, and vision to keep you feeling your best. - Paid Parental Leave - Supporting you in every stage of life-furry babies and human ones! - Pet Perks & Product Discounts - Treat your pets like royalty with exclusive savings. - Hybrid Schedule - The best of both worlds-flexibility to work from home and collaborate in the office. - Education Assistance Program - Invest in yourself, and we'll help with the cost! Pet Food Experts is an equal opportunity employer. We do not discriminate based on race, color, religion, national origin, citizenship, age, sex, gender identity, sexual orientation, marital status, disability, military status, or any protected characteristic. All employment offers are contingent on passing a criminal background check.