End User Computing Engineering Analyst Position Overview The Cigna International Health IT team are looking for an experienced and motivated EUC Engineering lead who will be responsible for deploying and managing large-scale end user computing solutions throughout the organization. Your contributions will be pivotal in shaping the technology strategy, sustaining a resilient infrastructure, and ensuring an exceptional digital experience for all end users. This opportunity is ideal for an EUC expert with proven experience managing environments across EMEA and Asia Pacific. Job Summary To be considered for this role, candidates must have at least eight years' experience as part of an EUC Engineering team within an enterprise setting. Demonstrate practical experience with most of the technologies below and a proven history of leading large-scale EUC projects and improvements. Fluency in both spoken and written English is essential, along with strong communication and collaboration skills and exceptional problem-solving abilities. Key Responsibilities - Manage and maintain the SCCM/MECM infrastructure, including software deployment, OS imaging, patch management, and compliance reporting. - Manage, maintain and optimize Citrix Cloud and Virtual Desktop Infrastructure (VDI) environments to ensure high availability and performance. - Manage and maintain Group Policy Objects (GPOs) for enforcing security configurations, user environment settings, and compliance standards. - Collaborate with security, networking, and infrastructure teams to deliver comprehensive solutions in line with enterprise standards. - Lead troubleshooting efforts for complex end user computing issues and serve as an escalation point for the wider team. - Contribute to roadmap planning, technology evaluations, and continuous improvement initiatives. - Produce and maintain technical documentation, runbooks, and standard operating procedures. - Proactively monitor and resolve infrastructure service issues before escalation occurs. - Ensure Service Now incident, request, problem, and change records are proactively updated. - Participate in change activities that may be scheduled outside normal working hours. - Drive project deliverables and initiatives to completion, collaborating with key stakeholders and project managers to implement solutions. - Adhere to Information Protection Policies and Business Continuity Plans. Skills and Experience - 5 to 6 years of demonstrable experience leading technical EUC infrastructure projects. - Deep expertise in Microsoft SCCM / MECM / Intune, including configuration, administration, software deployment, OS deployment (OSD/MDT), and patch management. - Proven experience implementing, designing, and supporting Virtual Desktop Infrastructure (VDI) at enterprise scale. - Strong troubleshooting skills in Microsoft Windows, O365, GPO, and FSLogix. - Experience with Service Now change and incident management workflows. - Service and customer-centric mindset. - Excellent problem-solving and critical thinking abilities. Additional desirable experience includes: - DevOps – Image Management and support of Azure Virtual Desktop. - Automation using PowerShell. - Knowledge of Nutanix HCI. - Agile Project Management methodology. - Thin Client Technology. - ITIL certifications. *This is a 6 months contract role. Why Join Cigna? Cigna offers the opportunity to work with a global, innovative, and flexible technology division that is expanding rapidly due to ongoing success and substantial transformation. The company invests in its employees, providing opportunities to advance your knowledge and skills through both internal and external training, as well as secondments to other teams or projects. Flexible working arrangements are available, including remote or home working and flexible shift times, to promote a true work-life balance for all employees. About The Cigna Group Cigna Healthcare, a division of The Cigna Group, advocates for better health throughout every stage of life. The organization guides customers through the healthcare system, empowering them with information and insights necessary to make informed decisions to improve their health and vitality. Join Cigna in driving growth and making a positive impact on lives About The Cigna Group Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

• Maintain and scale Kubernetes (EKS) clusters — managing workloads, deployments, and monitoring at production scale. • Manage and evolve our AWS (and some GCP) cloud environments, balancing reliability, cost, and velocity. • Own and improve our CI/CD systems (GitHub Actions on our self-hosted AWS runners). • Define and implement Infrastructure as Code using Terraform and Terragrunt. • Strengthen observability via Datadog and enable teams to understand their systems in production. • Collaborate with Product Engineers to deploy and monitor production services. • Drive FinOps practices: vendor management, cost allocation, and financial feedback loops. • Contribute to internal tooling, automation, and reporting platforms that improve developer experience.

Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Infrastructure Expert Support Engineer to join our mission of protecting the digital world. The Infrastructure support engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of hyper convergent storage and computer clusters. The Infrastructure support expert role provides an opportunity to practice technical skills with Linux, network, storage, cloud, virtualization and container technologies. Become a valuable member of the software vendor company with opportunities to directly influence the evolution of the products by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services and so on. Job Description WHAT YOU'LL DO - Troubleshoot and resolve various technical incidents for Acronis customers and partners - Build and maintain strong relationships with customers and partners - Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues - Training and mentoring junior team members by sharing technical expertise and best communication practices - Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products - Be a technical expert in cloud and hybrid datacenter solutions created by Acronis, including software defined high performance storage and compute clusters, disaster recovery infrastructure, and managing complex environments during failover and failback operations WHO WE'RE LOOKING FOR - 3+ years experience on infrastructure support engineer role - Additional languages are an advantage (Spanish, French, Portuguese, German) - Technical Expertise Linux OS (Advanced): - Strong hands-on experience with administration and troubleshooting across multiple Linux distributions - Red Hat Certified System Administrator (RHCSA) or equivalent is considered a baseline - Networking: - Experience with traffic inspection, routing, and bandwidth analysis - Ability to set up and manage: - DHCP - DNS - L2TP/IPSec - OpenVPN - Experience with high-availability configurations - Private Cloud / Virtualization: - Experience working with enterprise-level virtualization or container solutions such as: - VMware ESXi - Microsoft Hyper-V - KVM - Virtuozzo - ​Fluent English (written and verbal) - Soft Skills and Work Approach - Strong communication skills and a customer-focused mindset - Proven ability to troubleshoot and resolve non-standard, complex technical issues efficiently *Please submit your resume and application in English WHO YOU ARE - Reliable, proactive, and always anticipating the next step to keep operations running smoothly - Analytical and detail-oriented, yet able to see the broader picture and understand technical impacts - Clear communicator with a professional, collaborative approach and a strong customer-first mindset - Steady under pressure, able to prioritize effectively, troubleshoot complex issues, and adapt to changing demands WHO WE ARE A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success. OUR INTERVIEW PRACTICES To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction. Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #LI-LD1

Design and implement security controls and automation for identity platforms, manage access automation, and enhance security monitoring systems, ensuring integration with IT operations for effective and reliable security management.