Acronis is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on. Driven by our passion to protect every workload, we’ve built the industry’s only all-in-one cyber protection platform. We are looking for a Infrastructure Expert Support Engineer to join our mission of protecting the digital world. The Infrastructure support engineer is a part of a dedicated team of experts responsible for advanced troubleshooting of hyper convergent storage and computer clusters. The Infrastructure support expert role provides an opportunity to practice technical skills with Linux, network, storage, cloud, virtualization and container technologies. Become a valuable member of the software vendor company with opportunities to directly influence the evolution of the products by closely working together with different departments like Software Engineering, Product Management, Data Center Operations, Professional Services and so on. Job Description WHAT YOU'LL DO - Troubleshoot and resolve various technical incidents for Acronis customers and partners - Build and maintain strong relationships with customers and partners - Interact with the Engineering (Development, QA, Data Center Operations, etc.) and Business (Professional Services, Product Management, etc.) departments to efficiently resolve complex technical customer issues - Training and mentoring junior team members by sharing technical expertise and best communication practices - Participate in developing documentation, knowledge base, and technical articles on Acronis‘ products - Be a technical expert in cloud and hybrid datacenter solutions created by Acronis, including software defined high performance storage and compute clusters, disaster recovery infrastructure, and managing complex environments during failover and failback operations WHO WE'RE LOOKING FOR - 3+ years experience on infrastructure support engineer role - Additional languages are an advantage (Spanish, French, Portuguese, German) - Technical Expertise Linux OS (Advanced): - Strong hands-on experience with administration and troubleshooting across multiple Linux distributions - Red Hat Certified System Administrator (RHCSA) or equivalent is considered a baseline - Networking: - Experience with traffic inspection, routing, and bandwidth analysis - Ability to set up and manage: - DHCP - DNS - L2TP/IPSec - OpenVPN - Experience with high-availability configurations - Private Cloud / Virtualization: - Experience working with enterprise-level virtualization or container solutions such as: - VMware ESXi - Microsoft Hyper-V - KVM - Virtuozzo - ​Fluent English (written and verbal) - Soft Skills and Work Approach - Strong communication skills and a customer-focused mindset - Proven ability to troubleshoot and resolve non-standard, complex technical issues efficiently *Please submit your resume and application in English WHO YOU ARE - Reliable, proactive, and always anticipating the next step to keep operations running smoothly - Analytical and detail-oriented, yet able to see the broader picture and understand technical impacts - Clear communicator with a professional, collaborative approach and a strong customer-first mindset - Steady under pressure, able to prioritize effectively, troubleshoot complex issues, and adapt to changing demands WHO WE ARE A Swiss company founded in Singapore in 2003, Acronis offers over twenty years of innovation with 15 offices worldwide and more than 1800 employees in 50+ countries. Acronis Cyber Protect is available in 26 languages in 150 countries and is used by over 20,000 service providers to protect over 750,000 businesses. Our corporate culture centers on innovation, accountability, and impact. We encourage our people to think boldly, challenge conventional approaches, and take ownership of outcomes. As a member of our global “A-Team,” you’ll operate in a high-growth, fast-paced environment where resilience, adaptability, and a commitment to continuous improvement drive success. OUR INTERVIEW PRACTICES To ensure a fair and genuine hiring process, candidates are expected to participate in interviews without the use of AI tools, automated prompts, or third-party assistance. Interviews are designed to assess individual skills, experience, and communication style and we value authentic, real-time interaction. Use of AI or external assistance during live interviews may result in disqualification. For roles where AI skills are being evaluated, permitted use of AI tools will be clearly communicated in advance. Candidates may be asked to disable virtual backgrounds or participate in in-person interviews. All employment offers are contingent upon successful completion of applicable criminal, education and identity background checks. Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances. #LI-LD1

Design and implement security controls and automation for identity platforms, manage access automation, and enhance security monitoring systems, ensuring integration with IT operations for effective and reliable security management.

• Diseñar y construir infraestructuras modernas en Azure listas para escalar. • Automatizar entornos completos usando Terraform (si se puede automatizar, se automatiza). • Crear y operar plataformas sobre AKS que soporten aplicaciones críticas. • Resolver retos reales de rendimiento, disponibilidad y seguridad en entornos cloud. • Colaborar con equipos técnicos para impulsar una cultura DevOps de verdad. • Optimizar costes y arquitectura sin comprometer rendimiento.

What are we looking for? Hercules is looking for a senior or staff level infrastructure engineer to help us build the future of AI software development What will you do? You will build and maintain the infrastructure powering our - AI Agent, the AI harness that enables anyone to build powerful full-stack applications - App Builder, the interface that makes it ridiculously easy to build, preview, and deploy apps - App Hosting, the backend that's required to scalably and reliably host 100s of thousands of apps - SDK, the headless SaaS that users can integrate into their apps like Hercules Commerce, Hercules Auth, Hercules CMS, Hercules Files & Media, etc - Platform, our enterprise-grade platform that supports 100s of thousands of users What skills do we expect you to have? We expect candidates to be incredibly strong across all of the following areas: - Software fundamentals: system design, architecture, data modeling, and API design - Code and codebase quality: write clean, maintainable code. Work effectively in monorepos - Infrastructure: scale large, data-intensive, multi-tenant, distributed services - Product sense: track record of independently shipping lots of changes that directly impact customers - Our core stack: TypeScript, React, containers, Postgres, Redis, and Temporal - AI: able to truly 10x your workflow by being on frontier of AI coding What’s Hercules’ stack? - Technologies: Typescript, React, AI SDK, Postgres, Redis, Clickhouse, Tailwind, IaC (CDK, Terraform), Docker, Otel, Hono, Drizzle ORM, Temporal - Clouds: Cloudflare, AWS - AI Models: OpenAI, Anthropic, Google What are Hercules’ operating principles? Hercules’ operating principles guide how we make decisions every day. We take them very seriously. Most of the principles can be learned on the job, however, we do specifically filter for the following principles in our hiring process: - We ship. We ship fast, iterate, and correct mistakes quickly. Our bias for action speeds up our learning and delights our customers. - We strive for excellence. Doing things well is in our DNA. We have good taste. We get the details right. Our outputs are exceptionally simple and self-serve. We’re proud of our work. - We are hungry. We are willing to work hard and break through walls to achieve the outcomes we want. We are willing to operate at any level to get things done. Is Hercules in-office or remote? Hercules founding team works in-office in San Francisco (Kearny and Bush). We have a very strong preference for in office. We are open to remote for exceptional candidates who is willing to 1) work in US time zones and 2) travel to the office regularly. What are Hercules’ benefits? - Unlimited AI token budget - Take what you need vacation policy - Healthcare, vision, and dental - Daily lunches, dinners and snacks in the office - We guarantee you will do the best work of your career here What’s the compensation? $100k-$250k + equity (variable based on seniority, equity, and location)