Cincinnati-based litigation boutique and local counsel throughout Ohio
Client Delivery Manager
Location
United States
Posted
2 days ago
Salary
$100K / year
Seniority
Lead
Job Description
Client Delivery Manager
Durst Kerridge
• Lead, coach, and develop a team of Client Delivery Managers • Establish clear performance expectations and provide ongoing feedback • Monitor workload and allocate resources effectively • Foster a culture of accountability and collaboration • Oversee execution of marketing campaigns from strategy through delivery • Ensure accuracy of timelines, proofs, data, and production specifications • Provide guidance on complex campaigns and resolve escalations • Drive consistent and scalable execution processes • Serve as escalation point for client delivery challenges • Support client communication and expectation management • Build client confidence through strong execution • Enhance overall client experience • Standardize workflows and best practices • Identify inefficiencies and implement improvements • Drive cross-functional alignment • Support new tools and technologies adoption • Maintain visibility into campaign status and risks • Monitor performance and report metrics • Ensure alignment with scope and timelines • Capture learnings for continuous improvement
Job Requirements
- Bachelor’s degree in Business or related field
- 7+ years of experience in campaign execution or project management
- 7+ years of experience in print production
- 2+ years of leadership experience
- Strong cross-functional collaboration skills
- Excellent communication and problem-solving skills
Benefits
- Life insurance
- AD&D insurance
- Short-term disability
- Long-term disability
- Medical insurance
- Vision insurance
- Dental insurance
- 401(k) savings plan with a 4% company match
- Generous time off policy
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