• Lead a team of Growth Specialists in Zillow Preferred’s partner support • Operationalize AI powered partner support strategy • Help refine the strategy for a scalable support model • Lead and develop a team, setting a high bar for accountability • Build and run the operating system for scalability • Drive partner success and growth through the team • Partner cross-functionally to build improvements in AI quality and partner experience

• Lead the global Strategic Deals team, owning the development of high-quality proposals and establishing streamlined intake and reporting workflows. • Oversee the creation of formal proposals, Request for Information, and Request for Proposal responses, ensuring a polished, consistent, and professional aesthetic across all client-facing materials. • Act as the primary project manager for complex, high-value deals, defining timelines, coordinating stakeholders, and mitigating risks to ensure a seamless customer experience. • Partner closely with sales teams to build visually engaging, tailored presentations that align directly with customer needs and corporate brand standards. • Elevate how Iron Mountain engages with clients by developing content best practices and optimizing sales support mechanisms to maximize win rates.

• Manage prospect research process for the philanthropy team • Work closely with the Philanthropy Coordinator, Senior Director, Directors and across other members of the AFF team • Produce in-depth profiles on corporate, foundation and other philanthropy prospects • Proactively collaborate with AFF and external stakeholders to identify the best events for engagement • Provide research, materials, and administrative support for fundraising efforts • Build and maintain technical skills by staying current with fundraising tools and trends • Excellent interpersonal skills, with the ability to engage a wide range of stakeholders • Database management competency and systems-level thinking

Conduct in-home assessments for members, develop individualized care plans, coordinate with interdisciplinary teams, and document care activities to ensure high-quality service delivery and effective transitions in care.