• Own the full implementation lifecycle for new clients from contract handoff through go-live and stabilization. • Manage and lead the implementation team, as a standalone functioning capability. • Update implementation playbooks, project plans, and governance processes, at least annually. • Serve as the point of accountability for implementation success and escalation management. • Oversee implementation team with kickoff meetings and ongoing implementation calls with clients and stakeholders. • Ensure all deliverables are completed accurately and on time, including plan setup, eligibility and data integration, communications, documentation, testing, and go-live readiness. • Oversee and manage multiple concurrent implementations and proactively address risks. • Partner with Client Success to ensure effective transition to ongoing account management. • Collaborate with Business Development, Technical Account Management, Operations, Finance, Quality Assurance, and other internal teams. • Coordinate internal readiness for go-live across all functions. • Oversee interpretation of client plan design and ensure accurate system configuration. • Refine and implement quality checks and testing to ensure accuracy of plan set ups. • Ensure testing and validation of eligibility, plan setup, claims logic, and communications. • Monitor post-go-live stabilization and resolve issues. • Evaluate current workflows and implement scalable processes. • Establish KPIs, service standards and reporting frequency. • Identify AI automation and efficiency opportunities. • Build and develop the implementation team to provide excellence in implementation.

• Lead the long-term data roadmap for the data analytics team, balancing internal development priorities against the evolving capabilities of third-party platforms. • Partner with our internal data and engineering team to design, build, and manage the data infrastructure. • Ensure our data architecture enables analysts to work at the macro level. • Lead GO's analytics vision and measurement frameworks spanning retail health, advertising performance, brand growth, and operational efficiency. • Evaluate third-party analytics and data platforms with a critical lens. • Partner with Business Development, Retail, Operations, and Advertising leadership to align data infrastructure and analytics capabilities with organizational growth priorities.

• Own the Early Phase strategic assessment of new business opportunities from RFP receipt through award. • Partner with Proposal Management to triage Early Phase opportunities and provide bid/no-bid recommendations. • Develop comprehensive Early Phase study strategies, including: Country and site selection approach, Investigator/site engagement strategy, Patient recruitment considerations, Study timelines and operational assumptions, Resource model and delivery approach, Identification and mitigation of operational risks. • Engage with Early Phase sites, investigators, and internal experts to validate feasibility and strengthen proposals. • Provide strategic recommendations to the VP Early Phase, Business Development, and leadership teams. • Lead the Early Phase operational strategy component of RFP responses. • Partner with Proposal teams to develop high-quality client proposals. • Review proposal budgets, timelines, assumptions, and delivery models to ensure alignment with strategy. • Provide input into pricing strategy and commercial positioning. • Support preparation and delivery of bid defence meetings and client presentations. • Act as an Early Phase SME in client meetings and strategic discussions. • Support sponsor conversations relating to study design, operational feasibility, recruitment strategy, and delivery approach. • Build strong relationships with investigators, Early Phase sites, and industry partners. • Represent Emerald at conferences, industry events, and client engagements as required. • Build and maintain Early Phase strategy tools and resources, including: Early Phase databases, Site and investigator intelligence, Capability materials, Proposal content libraries, Market intelligence. • Partner with Business Development and Marketing to strengthen Emerald’s Early Phase positioning. • Identify opportunities to improve processes, tools, and ways of working. • Establish scalable Early Phase strategy processes and governance. • Mentor and develop future Early Phase Strategy team members as the function grows. • Support the evolution of Emerald’s Early Phase strategy capability.

• Partner with Life Sciences stakeholders to understand business requirements and translate them into analytical solutions • Translate launch strategy into segmentation frameworks, KPIs, and data products used by commercial leadership. • Drive stakeholder alignment across Marketing, Sales, Market Access, and Analytics • Own and prioritize the product backlog, ensuring alignment with launch milestones. Partner with the engineering team to design Snowflake-native data models optimized for scalability and reuse. • Ensure strong Power BI semantic model understanding (measures, relationships, performance). • Enable self-service analytics through well-designed datasets—not dashboards alone. • Establish KPI governance, adoption tracking, and success metrics for the product. • Lead a small cross-functional pod (data engineers, analysts). • Operate in an agile delivery model with clear sprint outcomes and executive visibility. • Act as the primary interface between business stakeholders and the technical team.