Your truly transparent Prescription Benefit Management partner dedicated to cost-containment and Amazing Care.
Director of Implementation
Location
Washington
Posted
15 hours ago
Salary
0
Seniority
Lead
Job Description
Director of Implementation
TrueScripts Management Services
• Own the full implementation lifecycle for new clients from contract handoff through go-live and stabilization. • Manage and lead the implementation team, as a standalone functioning capability. • Update implementation playbooks, project plans, and governance processes, at least annually. • Serve as the point of accountability for implementation success and escalation management. • Oversee implementation team with kickoff meetings and ongoing implementation calls with clients and stakeholders. • Ensure all deliverables are completed accurately and on time, including plan setup, eligibility and data integration, communications, documentation, testing, and go-live readiness. • Oversee and manage multiple concurrent implementations and proactively address risks. • Partner with Client Success to ensure effective transition to ongoing account management. • Collaborate with Business Development, Technical Account Management, Operations, Finance, Quality Assurance, and other internal teams. • Coordinate internal readiness for go-live across all functions. • Oversee interpretation of client plan design and ensure accurate system configuration. • Refine and implement quality checks and testing to ensure accuracy of plan set ups. • Ensure testing and validation of eligibility, plan setup, claims logic, and communications. • Monitor post-go-live stabilization and resolve issues. • Evaluate current workflows and implement scalable processes. • Establish KPIs, service standards and reporting frequency. • Identify AI automation and efficiency opportunities. • Build and develop the implementation team to provide excellence in implementation.
Job Requirements
- A future team members' values need to align with TrueScripts' core values of Integrity, Respect, Innovation, and Service.
- Bachelor’s degree or equivalent experience required
- 3+ years of experience leading an implementation team with at least 3 direct reports, preferrable at a PBM
- 7+ years of experience in PBM, healthcare, benefits implementation, client onboarding, or operations leadership highly preferred
- Certified Business Analyst or PMP certified Project Manager a plus
- Experience building scalable processes in a growing organization is highly preferred
- Strong knowledge of implementation workflows including plan setup, eligibility, and data integration
- Demonstrated experience managing complex projects
- Effective communication, training, organization, and problem-solving skills
Benefits
- A wide range of health insurance options including medical, dental and vision
- A strong salary and bonus program
- A robust 401k and company match
- Truescripts is transitioning to an ESOP, a team member owned company! Each year team members are allocated shares of stock through our ESOP, a Qualified Retirement plan!
- Employee Assistance Program
- A wellness program including financial incentives, chiropractic and massage services, and fitness stipends
- Dream Manager Program (yes, it’s a real thing!)
- A cohesive, family-based culture
- Charitable contributions and volunteer time
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