Role Description The core objective of this role is to support the Business Unit Director (BUD) in achieving the goals and objectives of the business by leading a team on a national level (35fte). The Business Unit Manager creates, directs, and leads the development and execution of the marketing and sales strategies for all Boston Scientific products in the Endoscopy division in Germany. In this role, you will be responsible for: - Business Management & Sales Execution: - Conducting regular sales reviews with team and Regional Sales Managers (3). - Managing the Annual Operating Plan for the country. - Identifying sales forecast gaps and submitting remedial strategies. - Identifying & recommending promotion programs and materials to support the sales plan & strategy. - Ensuring effective territory management and account targeting in each Franchise/Therapy Area. - Collaborating with the Marketing Team to develop and recommend expansion analysis of new field territories. - Sales & P&L Management: - Managing the P&L for the division within the Country. - Planning and controlling expenses to ensure sales objectives are met within budget. - Preparing quarterly regional sales forecasts. - Participating in the determination of market potential and sales expense estimates. - Marketing Insight: - Possessing a good understanding of the healthcare industry, country health policies, pricing/reimbursement strategies, and economic customer needs. - Maintaining awareness of the competitive environment to suggest strategies for better positioning in the market. - Understanding BSC’s positioning vs. competitors and generating growth opportunities for the division. - Building & Maintaining Relationships: - Maintaining contact with major accounts and key relationships. - Assisting key customers in the creation, maintenance, expansion, and startup of divisionally related educational courses and forums. - Selecting and participating in customer, company, and industry-sponsored forums and courses. - Developing and maintaining relationships with all BSC functional areas. - Creative Economic and Value-Added Solutions: - Identifying and developing working relationships with the economic buyer in key accounts. - Collaborating with National Key Account Managers, Commercial Contracting Managers & HS&P on contract negotiations. - Supporting the team to create a complete “bundle” of product and value-add services. - Evaluating situations affecting both the account/customer and the country’s overall business needs. - Helping define negotiation parameters for tough economically constrained customer situations. - People Development: - Spending maximum time in the field with commercial teams to support their professional development needs. - Ensuring the team receives ongoing regular feedback, training, and help in achieving agreed development objectives. Qualifications - 5+ years’ experience managing a diverse team, with a proven track record in sales teams’ management. - Fluency in English & German, both verbal and written. - Experience in the medical environment and solid expertise related to healthcare systems across the region (reimbursement, pricing, GPO, etc.). - Experience in Endoscopy is preferred if the candidate is outside of BSC. - Proven experience leading a team in a matrix environment with cross-divisions across the country and beyond. - Excellence and proficiency in P&L management, including financial and budgeting aspects, including AOP. - Experience in leading a team in driving growth in new markets and geographies. - Expertise in driving culture change from a classic product-focused organization to a solution-driven one. - Personality with great business acumen, change management skills, solution-driven mindset, and high energy level. - Willingness to travel as the business requires. Benefits - Flexibility and Trust: Remote working models and a high degree of flexibility through trust-based working hours. - Growth and Development: Focus on development through mentoring, coaching, and training. - Exciting Initiatives: Involvement in Employee Resource Groups such as EmpowHer, Pride, Young Professionals Network, and Faces for All Races. - Diversity: Work for a Pride-certified company where every voice is heard and valued. - Innovation: Join a market leader in various areas of global medical technology. - Competitive Compensation: Performance-based and rewarding compensation package, including holiday pay. - Company Car: Stay mobile both professionally and privately with your company car. - Shared Success: Achieve success as a team and celebrate achievements together.

Role Description Service Delivery Manager is needed with proven experience in service delivery for a high-profile customer’s web site. The candidate should have a good technical understanding of web platforms and good grounding on how customers use our solutions to drive revenues and profits. This role is a combination of support management and team leadership, including liaison with internal technical teams and third parties. You should be able to: - Deal confidently with customers - Manage and motivate a team of web engineers - Plan workloads & priorities - Interact with 3rd parties - Analyse / plan workload - Deal with hosting providers - Help manage software releases & deployments - Work within the support processes (reporting, SLA’s, incident & problem management etc) A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role. Qualifications - Excellent communication, interpersonal, and leadership skills - Strong analytical and problem-solving skills - Ability to manage multiple projects and priorities effectively - Extensive experience in a Support function - Working knowledge of ITIL v3 processes framework specifically Incident, Problem and Request Fulfilment - Extremely results driven - Financially aware and able to contribute to the effective running of the account - Clear & concise communication skills – both written and oral - Proven track record in building and maintaining strong relationships with customers - Strong leadership skills with proven track record of managing, developing and leading multi-disciplined teams - Strong problem solving, time management and organizational skills - Experience of providing out of hours support for high severity incidents - Exposure to “follow the sun” support models Requirements - Co-ordinate & facilitate the contracted eCommerce service to one or more customers - Ensure that escalations and communications are managed in line with documented contract standards - Develop and maintain good customer relationships with the support of the Account Manager - Be the primary point of contact for the customer and ensure that the contracted scope of service is delivered to contracted SLA’s - Ensure all agreed SLAs are met for incidents & service requests - Develop and maintain a productive and close working relationship with relevant Account Executives - Build appropriate working relationships with any third party’s involved in the delivery of in scope production services to the customer - Produce weekly and monthly service reports for customers against the agreed targets, SLA's, KPI's - Undertake analysis and interpretation of service trends to identify recommendations for service improvements and cost saving opportunities - Conduct regular service reviews on a monthly/quarterly basis - Liaise with customers to agree problem priorities and delivery - Ensure changes, releases, patches or upgrades to customer production environments are managed effectively - Ensure any interruptions to the live service are resolved quickly - Conduct Root Cause Analysis for all Severity 1 incidents - Ensure Support Activities managed within contracted Support Budget - Work with support and development teams to ensure problem fixes are planned into releases and delivered Benefits - Net hourly rate for B2B cooperation ranging from 110 - 150 PLN, dependent on skills and experience - Opportunity to work with exciting brands around the world - Prioritization of career development and skill growth - Empowerment to make a difference and respect for individuality - Core values: Heart, Brains, and Courage

• Focuses on supervising all activities related to credit balance and overpayment recovery • Responsible for identifying, analyzing, and resolving credit balances and overpayments • Provides direct supervision and daily management of claims resolution activities • Ensures timely escalation, resolution, and prevention of issues

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner • Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation • Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases • Serve as the senior point of contact for client escalations • Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success • Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business • Provide project management duties on occasion for customer engagements as needed • Provide strategic updates on client performance to SailPoint Senior Management • Providing regular status updates to account teams and Sales Managers • Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation • Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth • Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support • Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development • Coach Engagement Managers and project team members on project performance and development areas • Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills