VML Enterprise Solutions

Role Description Service Delivery Manager is needed with proven experience in service delivery for a high-profile customer’s web site. The candidate should have a good technical understanding of web platforms and good grounding on how customers use our solutions to drive revenues and profits. This role is a combination of support management and team leadership, including liaison with internal technical teams and third parties. You should be able to: - Deal confidently with customers - Manage and motivate a team of web engineers - Plan workloads & priorities - Interact with 3rd parties - Analyse / plan workload - Deal with hosting providers - Help manage software releases & deployments - Work within the support processes (reporting, SLA’s, incident & problem management etc) A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role. Qualifications - Excellent communication, interpersonal, and leadership skills - Strong analytical and problem-solving skills - Ability to manage multiple projects and priorities effectively - Extensive experience in a Support function - Working knowledge of ITIL v3 processes framework specifically Incident, Problem and Request Fulfilment - Extremely results driven - Financially aware and able to contribute to the effective running of the account - Clear & concise communication skills – both written and oral - Proven track record in building and maintaining strong relationships with customers - Strong leadership skills with proven track record of managing, developing and leading multi-disciplined teams - Strong problem solving, time management and organizational skills - Experience of providing out of hours support for high severity incidents - Exposure to “follow the sun” support models Requirements - Co-ordinate & facilitate the contracted eCommerce service to one or more customers - Ensure that escalations and communications are managed in line with documented contract standards - Develop and maintain good customer relationships with the support of the Account Manager - Be the primary point of contact for the customer and ensure that the contracted scope of service is delivered to contracted SLA’s - Ensure all agreed SLAs are met for incidents & service requests - Develop and maintain a productive and close working relationship with relevant Account Executives - Build appropriate working relationships with any third party’s involved in the delivery of in scope production services to the customer - Produce weekly and monthly service reports for customers against the agreed targets, SLA's, KPI's - Undertake analysis and interpretation of service trends to identify recommendations for service improvements and cost saving opportunities - Conduct regular service reviews on a monthly/quarterly basis - Liaise with customers to agree problem priorities and delivery - Ensure changes, releases, patches or upgrades to customer production environments are managed effectively - Ensure any interruptions to the live service are resolved quickly - Conduct Root Cause Analysis for all Severity 1 incidents - Ensure Support Activities managed within contracted Support Budget - Work with support and development teams to ensure problem fixes are planned into releases and delivered Benefits - Net hourly rate for B2B cooperation ranging from 110 - 150 PLN, dependent on skills and experience - Opportunity to work with exciting brands around the world - Prioritization of career development and skill growth - Empowerment to make a difference and respect for individuality - Core values: Heart, Brains, and Courage

Role Description Junior Programme Manager with proven experience including overseeing small-scale programmes to join our team. The opportunity: - Lead teams to deliver high quality, complex project(s) on budget and within a specified timeframe to achieve the potential benefits defined in the business case. - Work closely with the Account Director to achieve productivity goals and contribute to the organisation’s overall success. What you’ll be doing: - Accountable for all delivery across the programme. - Analyse, evaluate, and overcome programme risks, and produce accurate programme reports for management and stakeholders. - Maintain organisational standards of satisfaction, quality, and performance, including the creation and implementation of ways of working at the start of a programme. - Create and implement effective ways of working at the start of the programme and ensure these are adhered to throughout the project lifecycle. - Track and manage dependencies between projects and workstreams, creating programme level plans to ensure these are addressed. - Ensure programme goals are reached by keeping the workstreams updated on progress and any changes that need to be made. - Provide support and guidance to project managers within your account and line management for several project managers outside of your account. - Maintain a resource plan showing resource commitment across the projects and keep track of potential end dates in association with functional lead personnel. - Track resource requests and manage fulfilment of these requests internally or externally as appropriate. - Develop strong relationships with VML team members and client stakeholders at all levels. - Work with the client to understand their vision and plan the programme of work to successfully achieve that vision to the greatest effect. - Define and implement programme level governance in conjunction with the client. - Manage third party vendors on behalf of the client. Qualifications - Experience in managing multiple teams across different workstreams (minimum 20 people if in a team management role). - Experience of software development Programme Management, ecommerce experience ideally within a retail environment. - Good understanding of the software development lifecycle & release management. - Some previous experience of eCommerce frameworks and hosting solutions. - Understanding of cloud/on-prem infrastructure. - Proven track record in the successful delivery of an ecommerce migration/Re-platform. - Strong stakeholder management skills. - Excellent negotiation skills & an ability to handle sensitive issues with tact & diplomacy. - Exposure to medium to large scale fixed price project delivery. - Experience in multi-vendor management. - Experience of managing people and financial budgets (including programme budgeting, monitoring financials etc.) ideally in an eCommerce environment. - Experience of overseeing 3rd parties. - Some experience of code management tools such as git, bit bucket, svn. - Interested in the implementation of Jenkins, git or other release pipeline tools. - Excellent risk management skills. - Minimum of three years’ experience working in an Agile environment. - Proven track record of working with organisations moving from Waterfall to Agile delivery approaches. - Working knowledge of Agile frameworks, Scrum and Kanban. - Effective leadership skills with experience of managing other project managers. - Strong time management & organisational skills. - Excellent communication and relationship management skills. - Good commercial knowledge, experience of contract negotiations would be advantageous. - Software Application Development related Project management experience (min 6 years). - Proficient with Microsoft Office Packages, especially MS Excel and MS PowerPoint. - Excellent verbal and written communication skills in English. - This role requires alignment with US working hours (typically 11:00 AM to 7:00 PM), with occasional flexibility needed to support client requirements. Benefits - Opportunity to work with some of the most exciting brands around the world. - Prioritisation of your career development and help to grow your skills. - Empowerment to make a difference and respect for individuality. - Cultural values designed for impact-driven individuals: Heart, Brains and Courage. Company Description VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. - Recognized for innovative and human-first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. - Celebrated as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services, and Marketing Measurement & Optimization. - VML Health is one of the world’s largest and most awarded health agencies. - Global network powered by 26,000 talented people across 55+ markets. - Principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

Role Description Adobe Enterprise Architect needed to serve as the primary technical driver for closing sales opportunities and supporting existing customer success with their marketing technology programs through value realization. The opportunity involves engaging with Adobe’s Top 50 customers, working with customer Technical, Marketing, and C-Suite teams to: - Evaluate current-state technology and business objectives. - Deliver future-state marketing technical architectures. - Manage digital engagement roadmap. - Provide “Art of the Possible” digital experiences. EA roles usually require around 2-3 days/week on projects and last at least 6 months, normally 1 year or more. Qualifications - Past experience in a consultative role supporting large-scale enterprise digital marketing ecosystems in the role of Architect/Principal Consultant or employee Marketing/Technical leader. - Working knowledge of end-to-end digital marketing journey including Adtech (CDP/DMPs, DSPs, etc.), Marketing Automation, omni-channel personalization, Content Management/Generation, CRM, Media Execution and Reporting/Insights. - Significant hands-on experience using enterprise platforms (Adobe, Salesforce, Oracle, Microsoft, etc.) with an emphasis on REST APIs, Cloud Storage, Structured/Unstructured Data, Security and Data Ingress/Egress. - Ability to communicate complex ideas which “tells a story” to support Adobe’s POV and/or recommendation to technical, marketing and C-Suite audiences. - Ability to quickly diagnose challenges and opportunities and produce a future state architecture. - Strong written and verbal communications skills with particular expertise in PowerPoint and Lucid Chart/Visio. - Bachelor's degree in Computer Science (CS), Digital Marketing or MBA or equivalent experience. Requirements - One or more current Adobe Certified Expert certifications in Adobe (AEP, AJO, Analytics/CJA, RTCDP, Target or Workfront). - Recent experience building enterprise level return on investment focused Business Cases for technology transformations. - Hands-on experience architecting and/or delivering native, Flutter or React-Native mobile applications. - Experience leading a revenue focused Book of Business including sales pipeline via Salesforce/Microsoft Dynamics, scope/contract review and Value Realization measurement. - Familiarity and usage of generative AI solutions. Benefits - Great benefits package including training opportunities. - Medical insurance. - Dental insurance. - Meal cards. - Social events. - Family friendly policies. - Discounts with hundreds of retailers. - Opportunities for career development and skill growth. Company Description VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human-first, award-winning work for blue chip client partners including: - AstraZeneca - Colgate-Palmolive - Dell - Ford - Microsoft - Nestlé - The Coca-Cola Company - Wendy's VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in: - Kansas City - New York - Detroit - London - São Paulo - Shanghai - Singapore - Sydney

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. The opportunity: What you’ll be doing: What we want from you: If you know some of this even better: What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com. The opportunity: What you’ll be doing: What we want from you: If you know some of this even better: What we can offer you: Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. We’ll empower you to make a difference, allow you to be yourself, and respect who you are. Our culture thrives on our core values, designed for impact-driven individuals: Heart, Brains and Courage. We lead with Heart, fostering empathy and trust where genuine connections and human-centric work flourish. We empower your Brains for innovation, valuing relentless curiosity and collaborative intelligence to solve complex challenges. And we champion Courage, inspiring you to speak up, embrace experimentation, and advocate for bold solutions that push our thinking to be better than yesterday. AT VML Enterprise Solutions Our Enterprise Solutions division houses strategic consultants, creative and technical architects and skilled developers and operators that together help some of the world’s leading organisations to deliver outstanding digital experiences across all major routes to market worldwide: marketplaces, online retailers, D2C, B2B and social platforms. With over 4,200 experts in 55 operational centres across 34 countries, our capabilities span the entire buying journey from customer acquisition, through engagement, to conversion and loyalty, driving multi-channel growth for world-leading brands. We work with some of the most exciting brands such as The Coca-Cola Company, EY, Bosch, Unilever, Ford, DFS, Mercedes-Benz, Johnson & Johnson, Nestlé, Sainsbury’s, Selfridges, Shell and Tiffany & Co. We’ve built over 500 platforms for brands and retailers and generate in excess of $29bn annually for our clients and work with over 50 strategic partners including Adobe, SAP, Salesforce, HCL, Shopify, Sitecore, BigCommerce, commerce tools and Acquia. Our reputation is based on our people, and we believe we have some of the best in the business. As our business grows internationally, we’re looking for new people to join us on our journey to inspire and take a key role in shaping some of the best commerce solutions, services, and websites in the world. Working as a team, no problem is insurmountable; we share in our client’s successes and believe that anyone can show creative bravery no matter what their role is in the team. WPP (VML Enterprise Solutions) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers. VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X. When you click "Submit Application", this will send any information you add below to VML. Before you do this, we think it's a good idea to read through our Recruitment Privacy Policy. California residents should read our California Recruitment Privacy Notice. This explains what we do with your personal data when you apply for a role with us, and, how you can update the information you have provided us with or how to remove it.

Role Description Lead Performance Engineer needed to join our growing team. We are looking for a multi-faceted professional who brings a blend of deep technical knowledge, strong leadership qualities, and a strategic, consultative mindset. You have extensive, hands-on experience in performance engineering, with a demonstrable history of improving performance for complex, large-scale, highly transactional applications. You are someone who not only solves technical problems but also builds relationships, guides teams, and drives business value. What you’ll be doing - Leadership, Strategy & Client Engagement - Act as a performance engineering consultant for key clients, building strong relationships with internal and external stakeholders, providing expert guidance, and confidently leading technical discussions to non-technical audiences. - Champion the value of performance engineering across the business, demonstrating its impact on user experience, conversion, and client ROI. - Mentor and guide junior to mid-level engineers, fostering a culture of performance excellence and continuous learning. - Contribute to and implement wider performance engineering strategies, evolving practices, and tooling (e.g., K6, Playwright, APM tools). - Demonstrate strong AI literacy, with practical experience using generative AI (e.g., LLMs, code-gen tools) as a productivity multiplier for tasks such as script/data generation and analysis. Drive innovation in Performance Monitoring and Testing using AI. - Collaborate with account and leadership teams to identify opportunities and contribute to commercial proposals. - Hands-on & Release Activities - Lead performance testing efforts, including workload modeling, test execution, root cause analysis, and reporting. - Develop and present clear, actionable reports on key performance metrics (including Core Web Vitals) to both technical and business stakeholders. - Own the configuration and maintenance of APM and observability tools (e.g., New Relic, DataDog, Dynatrace), including designing meaningful dashboards and robust alerting strategies, as dedicated observability engineers are not always present. - Act as the performance authority within development teams, providing expertise and oversight, particularly regarding the impact of changes on analytics and sales revenue. - Drive the agenda for performance optimization, introducing new testing capabilities within allocated projects. Qualifications - Technical Expertise - Programming: Strong proficiency in JavaScript/TypeScript is critical for new development in K6; additional languages (e.g., Python, Java) are a plus. - Performance Tooling: Deep, practical expertise with APM/RUM tools like New Relic (our primary tool), DataDog, AppDynamics, or Dynatrace. Strong hands-on proficiency with modern load testing tools, specifically K6 and Playwright; experience with JMeter and Locust is also valuable. Experience with K6 browser testing is a significant advantage. - Cloud Platform Experience: Demonstrable experience on major cloud platforms (e.g., AWS, GCP, Azure). - Web Technologies: Solid experience with front-end performance analysis (Core Web Vitals) and a strong grasp of platforms and architectural concepts (e.g., Next.js, Magento, SAP Hybris, Shopify). - Analytical Skills: Strong analytical and problem-solving skills, with an understanding of concepts like parameterization in performance testing. - Leadership & Soft Skills - Communication: Exceptional communication skills with the ability to curate the right level of content for different audiences, from developers to senior leadership. - Growth Mindset: A proactive, self-starting attitude with the drive to push boundaries and champion best practices. You remain cool and collected under pressure, can handle constructive feedback, and have a keen awareness of emerging technologies. - Mentorship & Collaboration: A passion for mentoring with proven experience guiding less experienced engineers. You share knowledge proactively, collaborate across disciplines, and advocate for integrating performance early in the SDLC. - Strategic Thinking: Ability to connect dots between complex business challenges and technical solutions, collaborating with architects and other subject matter experts to drive results, moving beyond a siloed approach. - Consultancy & Business Acumen - Client Leadership: An assertive and confident approach to client engagement, with the ability to act as a trusted advisor and stand your ground effectively on large, complex projects. - Commercial Mindset: Strong commercial acumen, comfortable discussing business drivers like cost and ROI, and an eagerness to contribute to business development activities. Requirements - Deeper eCommerce Expertise: Proven experience in performance testing and analysis of e-commerce applications, preferably with platforms like IBM WebSphere Commerce, SAP Hybris, or Magento, or SFCC Sports. - Broader Stack Exposure: Experience with SRE practices, caching/CDNs, containerisation (Docker/Kubernetes), or infrastructure-as-code (e.g., Terraform) from a performance perspective. - Continuous Delivery Integration: Experience implementing performance testing and performance gates in CI/CD pipelines, including test automation, environment strategy, and integration with observability tooling. - Formal Line Management Experience: Experience managing one or more team members with accountability for professional development, performance management, and day-to-day well-being. - Frontend Performance Analysis: Experience with front-end page load analysis, profiling, and optimization using tools like WebPageTest, PageSpeed Insights, SpeedCurve, or sitespeed.io. Benefits - We offer net hourly rate for B2B cooperation ranging from 120 - 180 PLN, dependent on your skills and experience. - Alongside the opportunity to work with some of the most exciting brands around the world, we’ll also prioritise your career development and help you grow your skills. - We’ll empower you to make a difference, allow you to be yourself, and respect who you are. - Permanent only: We offer a great benefits package including a discretionary bonus scheme, training opportunities, competitive pension, medical insurance, life assurance, social events, opportunities to buy and sell holidays, family friendly policies, discounts with hundreds of retailers and much more.