At SailPoint, we believe enterprise security must start with identity at the foundation. Today’s enterprise runs on a diverse workforce of not just human but also digital identities—and securing them all is critical. Through the lens of identity, SailPoint empowers organizations to seamlessly manage and secure access to applications and data at speed and scale. Our unified, intelligent, and extensible platform delivers identity-first security, helping enterprises defend against dynamic threats while driving productivity and transformation. Trusted by many of the world’s most complex organizations, SailPoint secures the modern enterprise.
Manager, Professional Services
Location
France
Posted
1 day ago
Salary
0
Seniority
Lead
Job Description
Manager, Professional Services
SailPoint
• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner • Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation • Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases • Serve as the senior point of contact for client escalations • Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success • Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business • Provide project management duties on occasion for customer engagements as needed • Provide strategic updates on client performance to SailPoint Senior Management • Providing regular status updates to account teams and Sales Managers • Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation • Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth • Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support • Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development • Coach Engagement Managers and project team members on project performance and development areas • Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills
Job Requirements
- 7+ years of professional experience at a Software, SaaS, or consulting company
- 3+ years of project management experience
- 2+ years of people management experience
- Exceptional mentorship and leadership skills with a passion for continuous improvement
- Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
- Exceptional communication skills and extensive experience working with clients and partners
- Outstanding organizational and multi-tasking abilities
- Extensive experience working with Sales to scope services projects for enterprise software
- Fluent in French & English
Benefits
- Health insurance
- Professional development opportunities
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