Role Description Service Delivery Manager is needed with proven experience in service delivery for a high-profile customer’s web site. The candidate should have a good technical understanding of web platforms and good grounding on how customers use our solutions to drive revenues and profits. This role is a combination of support management and team leadership, including liaison with internal technical teams and third parties. You should be able to: - Deal confidently with customers - Manage and motivate a team of web engineers - Plan workloads & priorities - Interact with 3rd parties - Analyse / plan workload - Deal with hosting providers - Help manage software releases & deployments - Work within the support processes (reporting, SLA’s, incident & problem management etc) A flexible approach to working hours and a willingness to cover periods of on-call support is required for this role. Qualifications - Excellent communication, interpersonal, and leadership skills - Strong analytical and problem-solving skills - Ability to manage multiple projects and priorities effectively - Extensive experience in a Support function - Working knowledge of ITIL v3 processes framework specifically Incident, Problem and Request Fulfilment - Extremely results driven - Financially aware and able to contribute to the effective running of the account - Clear & concise communication skills – both written and oral - Proven track record in building and maintaining strong relationships with customers - Strong leadership skills with proven track record of managing, developing and leading multi-disciplined teams - Strong problem solving, time management and organizational skills - Experience of providing out of hours support for high severity incidents - Exposure to “follow the sun” support models Requirements - Co-ordinate & facilitate the contracted eCommerce service to one or more customers - Ensure that escalations and communications are managed in line with documented contract standards - Develop and maintain good customer relationships with the support of the Account Manager - Be the primary point of contact for the customer and ensure that the contracted scope of service is delivered to contracted SLA’s - Ensure all agreed SLAs are met for incidents & service requests - Develop and maintain a productive and close working relationship with relevant Account Executives - Build appropriate working relationships with any third party’s involved in the delivery of in scope production services to the customer - Produce weekly and monthly service reports for customers against the agreed targets, SLA's, KPI's - Undertake analysis and interpretation of service trends to identify recommendations for service improvements and cost saving opportunities - Conduct regular service reviews on a monthly/quarterly basis - Liaise with customers to agree problem priorities and delivery - Ensure changes, releases, patches or upgrades to customer production environments are managed effectively - Ensure any interruptions to the live service are resolved quickly - Conduct Root Cause Analysis for all Severity 1 incidents - Ensure Support Activities managed within contracted Support Budget - Work with support and development teams to ensure problem fixes are planned into releases and delivered Benefits - Net hourly rate for B2B cooperation ranging from 110 - 150 PLN, dependent on skills and experience - Opportunity to work with exciting brands around the world - Prioritization of career development and skill growth - Empowerment to make a difference and respect for individuality - Core values: Heart, Brains, and Courage

• Focuses on supervising all activities related to credit balance and overpayment recovery • Responsible for identifying, analyzing, and resolving credit balances and overpayments • Provides direct supervision and daily management of claims resolution activities • Ensures timely escalation, resolution, and prevention of issues

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner • Partner cross-functionally during the sales process, own the services portions of deals, including presentations, RFP responses, and proposal/SOW generation • Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases • Serve as the senior point of contact for client escalations • Oversee the financials of your team’s projects, with a focus on profitability and productivity to ensure long term client success • Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall PS business • Provide project management duties on occasion for customer engagements as needed • Provide strategic updates on client performance to SailPoint Senior Management • Providing regular status updates to account teams and Sales Managers • Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer implementation • Identify new opportunities for expanding SailPoint solutions and services footprint to maximize client success and SailPoint revenue growth • Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support • Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development • Coach Engagement Managers and project team members on project performance and development areas • Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills

Role Description The successful candidate will be a key part of the operations team and will be responsible for project managing new Amazon Fulfillment Centers planning, design and construction. This will include the extension of existing facilities and any new sites. The Construction Manager will play an integral role in the development and implementation of the EU network infrastructure. This role will analyze and evaluate different facility scenarios and build-out designs. In addition, this candidate has to support the standardization of the technical and facility related processes and systems. This opportunity combines construction engineering, planning, project management, facilities management, and contract management. It requires a person who can show proven ability in the planning and design, and project management/control of new and the enhancement of existing facility buildings. Key Responsibilities - Overseeing construction engineering, planning, and design for Amazon Fulfillment Centers and other new or expansion projects - Project support on new fulfillment network buildings and additional capacity requirements within existing European Fulfillment Centers - Construction engineering design on new and remodel projects - Preparation of reports, specifications, technical analysis to fully define the design requirements, equipment and services required - Survey facilities, develop and document procedures to audit the facility, provide evaluations and analysis, and recommend solutions to facility infrastructure, safety and security problems involving facilities and people - Negotiation of contracts with vendors and present formal documentation for approval when required - Ensuring that contracts are fit for purpose, cost effective and incorporate appropriate Service Level Agreements - Overall site management, coordination, planning, specification of business proposals and coordination of subcontractors - Team with others on due diligence evaluation of new opportunities - Coach and guide all project teams (sub-contractors, maintenance engineers and commissioning engineers) throughout the full project life cycle - Ensure that contracted resources deliver work to meet duration and quality targets, addressing and ensuring the correction of under-performance issues - Audit contractors to check that the skills and competences of contract labor are appropriate to need, and they are fit to undertake the work on which they will be deployed - Inform contractors of projected changes in resource or work demand so that they can take appropriate action - Establish and operate the information systems necessary for effective scheduling and recording of contract work - Support contractors’ work and help them to achieve higher performance levels - Share on best practices with team members Qualifications - B.Sc. in Civil Engineering, Structural Engineering, Architecture, Architectural Engineering, Construction Management, or Quantity Surveying (or equivalent), graduating January–December 2026 - Minimum 6 months (cumulative) of internship or work experience in at least one of: architectural design, site engineering/management, structural/civil consultancy, BIM coordination, quantity surveying/cost consultancy, or construction project management - Working knowledge of at least: AutoCAD, Revit, ArchiCAD, Navisworks/Solibri, MS Project/Primavera P6, or CostX (evidenced through coursework, projects, or work experience) - Demonstrable understanding of construction regulations, building permits, or procurement in EU countries (e.g., Germany, France, Netherlands, Spain, Italy, Poland, Czech Republic, or UK) - Ability to read and interpret architectural plans, structural drawings, sections, and elevations — demonstrated through portfolio or work samples - Language: English fluency (minimum B2/CEFR) — evidenced through English-taught degree, certification (IELTS 6.5+, TOEFL 90+, Cambridge B2 First), or professional experience in English - MRICS / RIBA qualified, or Country equivalent - Chartered Engineer or Country equivalent - Experience of Six Sigma and Lean analytical techniques is a plus - Project Management experience from design phase through implementation and operation is an asset - Experience negotiating construction, procurement and labor contracts in EU is a plus - Other languages such as French, Polish, German, Arabic are considered preferred qualification Benefits - Amazon is an equal opportunities employer - We believe passionately that employing a diverse workforce is central to our success - We make recruiting decisions based on your experience and skills - We value your passion to discover, invent, simplify and build