Role Description Are you someone who speaks Finnish and is ready to work from the beautiful country of Greece? At Mercier Consultancy, we are looking for a serious and driven Finnish Speaking Customer Representative for our client who's looking forward to relocate to Greece, and experience the life abroad, enabled by a Fully Paid Relocation package. This position provides a fantastic opportunity to deliver excellent customer service and further your career while enjoying the vibrant culture and lifestyle Greece offers. Qualifications - Exceptional fluency in Finnish (both written and spoken) is required. - Minimum English proficiency equivalent to a B2 level. - Strong communication and interpersonal skills. - Comfortable using computers and willing to learn new software tools. - Ability to work in a team-oriented environment. - Willingness to relocate and live in Greece. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - Monthly Performance Bonus - 2 Extra Salaries Per Year - Fully Paid Training - Health Insurance - And Much More... Company Description

Title: Temporary Subrogation Claim Support Processor Locations:- TN- SC- NE- ND- NC- MN- IN- IL- IA- GA- FL- CO- MI- WI Work Type: Remote, Full Time Job ID: JR16583 It’s a great time to Job Description: It's a great time to join AAA The Auto Club Group! JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD This is a six-month temporary work assignment. Successful candidates may have conversion opportunities into a full-time position depending on performance and position availability. Temporary Subrogation Claim Support Processor - AAA The Auto Club Group Reports to: Claim Manager or above What you will do: Provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business Provide daily support to the Claim department by completing well defined clerical tasks that require a general understanding of the Claims process, business context and the Claims department organization and workflow. Day-to-day routine tasks include: - Research and proper routing of mail, data entry of key information into claim systems for proper routing of documents including summons and complaints - Oversight for exception process of RPA functions, ordering police reports and paying low dollar, high volume invoices, generally associated with claim expenses, including research to ensure no payment duplication - Request and track retrieval requests for paper files when needed, daily oversight for manual printing, logging, and mailing remotely printed checks for multiple claim systems - Receive inbound and make outbound customer phone calls to resolve claims needs - Triage phone line as well as a customer care line to answer questions from members or body shops related to inspection assignment - Work requires detailed compliance to specific instructions, with supervisory oversight - May be assigned tasks normally handled at a higher level as needed - Assign claims to claim handlers following prescribed business rules - Update claim systems with information related to assigned recovery tasks Primary duties are to triage all claims received by Subrogation unit and route them to the correct Subrogation team claim handler. This includes claims in FACTS and legacy policies (WINS, IPM, CPS, SPI). Review claims to determine whether liability has been established, review claim details including FNOL, claim memos and police report to determine primary liability. Update the claim system by adding liable party or parties participants and ensure insurance verification has been completed for the liable party. On FACTS claims, update the Subrogation node, or create the node when one is not already established, and accurately document the recovery reason, pursued amount, and liable party information. Using assignment logic, determine the appropriate Subrogation claim handling team (Investigators, Claim Rep. 1, Claim Rep 2 or Claim Specialist) and assign the claim to the subrogation claim handler. This position also provides support to CR1 staff during periods of high volume, which includes compiling claim packets and referring eligible claims with supporting documentation to collection vendors, excluding claims involving total losses. Process and pay evidence storage invoices on home claims. - Review FNOL, memos and police report to determine who is primarily liable for the loss. - Determine if the liable party is insured. - Add party/parties liable to the claim as participants, add the claimant carrier as a participant, create/update the subrogation node. - Based on review of the claim, determine the proper subrogation team the claim should be assigned to. - Complete the assignment including updating the claim system, updating CCC-Outbound, adding a memo regarding assignment and set a task for the subrogation handler. - Refer subrogation claims to approved collection vendors. - Performs overflow support during periods of increased claim volume. - Review and pay evidence storage invoices on Homeowner claims Supervisory Responsibilities: None How you will benefit: - A competitive hourly salary between $15.00 - $20.00 We are looking for candidates who: Required Qualifications (these are the minimum requirements to qualify) Education: - High School Diploma or equivalent or one year of experience in processing, customer service or business administration - A valid driver's license is required if the primary responsibilities of the role involve conducting in-person inspections or frequent in-person meetings with members. - Must attain all required State Adjuster licenses for applicable states within 60 days after completing licensing coursework Experience: - Working with P.C. software applications Knowledge of: - Data processing techniques - Claim investigation and liability determination across multiple lines of business, including Auto, Property, and Casualty. - State negligence laws and statutes across all states within the current operating footprint - Subrogation principles and requirements to determine recoverability. - Claims processes, documentation standards, and referral workflows. Skills and Ability to: - Organize and prioritize multiple tasks - Communicate effectively (oral and written) - Use basic math skills - Use automated processing and computer systems - Maintain accurate files and records - Analyze claim details, including FNOLs, claim notes, and police reports, to determine the liable party. - Research state‑specific negligence laws to assess subrogation viability. - Navigate and work efficiently across multiple claims systems and platforms, including FACTS, CPS, IPM, WINS, and SPI. - Strong organizational and time‑management skills to manage high‑volume workloads across multiple companies. - Multitask effectively while maintaining accuracy and consistency in claim triage and referral decisions. - Work efficiently to ensure timely processing and assignment of incoming claims. - Work collaboratively in a team environment, including providing coverage and coordination with peers to ensure uninterrupted claim triage. - Prioritize and manage competing demands to support timely and accurate claim handling. - Maintain focus and accuracy in a fast‑paced, high‑volume environment. - Adapt to process changes and evolving system requirements while maintaining service standards. Preferred Experience: - Prior claims experience is preferred Work Environment This position is currently able to work remotely from a home office location for day-to-day operations unless occasional travel for meetings, collaborative activities, or team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy. Who We Are Become a part of something bigger. The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life's journey through insurance, travel, financial services, and roadside assistance. And when you join our team, one of the first things you'll notice is that same, whole-hearted, enthusiastic advocacy for each other.

Role Description The Customer Service Representative answers phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. It is imperative for this individual to project a professional company image through phone interaction. Key Accountabilities - Answer phones and respond to customer requests. - Place customer order in computer system. - Provide customers with product and service information. - Transfer customer calls to appropriate staff. - Identify, research, and resolve customer issues using SAP and Outlook. - Follow up on customer inquiries not immediately resolved. - Recognize, document, and alert the manager of trends in customer calls. - Perform 50 customer satisfaction surveys per month. - Recommend process improvements. - Other duties as assigned. - Maintain high level stats. Qualifications - The ability to multi-task in a fast-paced environment. - Experience working in a call center. - Computer literate with the ability to learn customer service software applications. - Verbal and written communication skills. - Ability to be on the phone the majority of the day utilizing a headset. - Reading, writing, and arithmetic skills. - Ability to type 40 wpm. Typical Performance Targets - SERVICE DELIVERY: Sustained, measured excellence in project & process delivery. - COST TO SERVE: Sustained, measured excellence in delivery efficiency with expected continuous improvement. - INNOVATION: Step changed delivery in safety, quality, and/or cost. Language Skills - Primary language used in daily operations is English. Additional primary company languages include Spanish, French, and Dutch. - Read and interpret documents, procedure manuals, and various correspondence from both internal and external. - Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization. Supervision Role is not responsible for supervising direct or indirect reports. Decision Making + Reasoning Able to take accountability and responsibility for business target delivery and decision making. Working Relationships - Customer Service Teams. - Internal and external customers. Physical Requirements - Stand: Under 1/3 - Walk: Under 1/3 - Sit: Over 2/3 - Use hands to finger, handle, or feel: Over 2/3 - Reach with hands and arms: Over 2/3 - Climb or balance: Under 1/3 - Stoop, kneel, crouch, or crawl: Under 1/3 - Talk or hear: Over 2/3 - Lift Up to 25lbs: Under 1/3 - Travel: Under 1/3

• Support with order entry and invoicing • Respond to customer inquiries • Explain products and services • Provide assistance with online platforms or order-related issues • Support with database or data communication issues • Ensure high customer satisfaction and maintain long-term customer relationships • Support the quality management system and compliance requirements