Role Description The EFM Shared Services Representative for the Vendor Support Phone Team is responsible for: - Answering vendor phone calls regarding payments, processes, and vendor set up questions. - Answering vendor questions related to repair order entry and the payment approval process. - Increasing user adoption of Auto Integrate system through vendor education and training. This is a full-time remote position that will allow you to work 100% from your home residence in the Greater St. Louis Metropolitan area. Our department operates between the hours of Monday through Friday 7:30 a.m. - 5:00 p.m. CST. The pay for this position is $17.36 per hour USD, determined based on various factors. Qualifications - Must currently live in the Greater St. Louis, MO Metropolitan area. - One (1) year of customer service experience. - One (1) year of administrative support experience. - Basic proficiency with Microsoft Office applications (Word, Excel, and Outlook). - Must have the ability to meet all work from home technical requirements. - Must be authorized to work in the United States without requiring work authorization sponsorship. Requirements - Ethics & Values - Executing - Customer Service - Detail Oriented - Analyzing - Communication - Flexibility Work From Home (WFH) Requirements - Terrestrial cable or fiber internet connections are strongly preferred; satellite internet connections are not supported. - High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. - Connection latency must be less than 100ms. Benefits - Paid vacation and choice time days. - Medical, dental, and vision insurance benefits. - Dependent spending account and health savings account. - Life and disability insurance. - Fertility benefits. - Employee Assistance Programs. - Profit sharing and 401(k) employer match. - Discounts and more! Company Description Enterprise Fleet Management is a privately held, full-service fleet management business for companies, government agencies, and organizations with medium-sized fleets. With more than 50 fully staffed offices nationwide, our team of experts can assemble a customized or full-service fleet management program that is just right for each business. With a North American fleet of 770,000 vehicles and growing at 6 percent, the opportunity with Enterprise Fleet Management is tremendous. Our business continues to thrive, and we remain committed to the investment in and the development of our people. We do the right thing by our customers and employees every time and in every situation. Our operations center is located at 2281 Ball Dr. St. Louis, MO 63146.

• Serve as the first point of contact for customer inquiries via phone, email, and chat • Answer basic customer questions, including order status, sample submission, and results inquiries • Route customer submissions, manage sample orders, and perform account updates in Salesforce and internal systems • Handle basic customer service tasks, such as providing invoice copies and troubleshooting minor issues • Assist with routine administrative tasks, including Mystery Orders, Accessioning Issues, and paperwork quality control (in-office) • Manage routine customer inquiries and escalate complex issues when needed

• Brindar asesoría y soluciones respecto a consultas, problemas o reclamos de usuarios actuales o potenciales de Entel (Pre y Post pago). • Al término de la atención se debe abordar y cerrar la venta sugerida.

• Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support-center environment which adheres to scheduled shifts, procedures, metrics, and departmental goals. • Answer inbound customer service and technical support calls from our customers. • Leverage documentation and support resources to perform with precision. • Rely on professionalism and tact to resolve occasionally critical or difficult situations. • Ensure timely and effective resolution of customer service and payment requests. • Identify trends and report them to promote continuous process improvement. • Perform any other related tasks deemed essential to the company's success and our customers satisfaction.