Title: Bilingual Underwriting Support Analyst I Call Center - Omaha, NE - Remote Location: Remote, Nebraska Job no: 504924 Work type: Full Time Regular Location: Remote, Nebraska Categories: Administrative/Support The Bilingual Underwriting Support Analyst will be working in a high-volume call center taking incoming calls from agents, producers, and customers. You'll perform a variety of functions within Individual Underwriting Support that contribute to the issuance and servicing of individual life and health new business applications. The Bilingual Underwriting Support Analyst collects necessary underwriting requirements via telephone, email or other underwriting business applications for the underwriter to use to determine insurance eligibility. Training will begin Friday July 31st and hours for training are: 8:00am-4:30pm CST for 4 weeks. Following training, you will work either 8:30am-5:00pm, or 9:00am-5:30pm, CST. WHAT WE CAN OFFER YOU: - Estimated Hourly Wage: Minimum: $21.00 - $22.00, plus annual bonus opportunity. - 401(k) plan with a 2% company contribution and 6% company match. - Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details. - Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. WHAT YOU'LL DO: - Contributes to the efficient and effective achievement of business objectives by evaluating the situation, making sense of complicated issues, and conducting thorough evaluation to process new business applications. - Attention to detail is required. Notices when information and underwriting requirements appear wrong or incomplete or need verification. Distinguishes varying information to understand what is pertinent. - Uses a variety of systems and tools to support multiple underwriting areas. Needs to be proficient in soft phone handling to transfer calls appropriately. - Learning and practicing critical thinking and problem-solving techniques at this level. Recognizes problems and conducts thorough analysis to break down complex information into management parts. Works collaboratively to recommend process improvements to enhance customer experience. - Communication is clear, concise, and professional. Delivers an exceptional customer service experience by providing appropriate product/process support and demonstrating a high level of responsiveness and follow-up on commitments. WHAT YOU’LL BRING: - Strong customer service/call center skills with the ability to assess and understand the needs of our customers. - Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment. - Shows a sense of urgency, accountable for results, uses sound judgement while multitasking effectively. - Strong knowledge/skill/understanding of computer systems such as email, data entry, and Microsoft products, and proficiency with keyboarding skills. - Strong attention to detail with effective time management and organizational skills. - You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. - Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. PREFERRED: - Previous insurance/Underwriting experience. - Knowledge of medical terminology.

Role Description We're looking for a Gas Portfolio Analyst to join our Procurement team. In this role, you'll be key to analyzing and managing Octopus Energy Spain's gas portfolio, providing direct support to the Energy Markets team in tracking exposures, designing hedging strategies, and forecasting portfolio consumption. You'll work at the intersection of energy markets, risk management, data analytics, and finance, helping us mitigate exposure to price volatility in a dynamic environment shaped by constant regulatory change. If you love making data-driven strategic decisions, understand gas market fundamentals inside and out, and want to own a high-impact position, this opportunity is for you! What You'll Do - Monitor and adjust the company’s gas portfolio positions on a daily basis across PVB, TVB, and AVB, ensuring accurate tracking of physical and financial exposures, including Mark-to-Market, P&L, hedge coverage, and open position. - Develop, validate, and improve short-, medium-, and long-term gas consumption forecasts, incorporating customer growth, churn, seasonality, weather effects, and portfolio mix. - Track and analyse key gas market fundamentals, including LNG flows, storage levels, demand, supply disruptions, weather patterns, geopolitical events, spreads, and forward curve movements. - Support gas tariff pricing, translating market costs, consumption forecasts, and risk assumptions into competitive retail offers aligned with growth objectives. - Collaborate with Finance, Data and Commercial teams to ensure gas market assumptions are reflected in tariffs, forecasts & budgets. - Drive continuous improvements through internal tools, data automation, and reporting optimization. - Stay up to date with changes in Spanish and European gas regulation, market rules, balancing mechanisms, and reporting obligations that may affect the portfolio. Qualifications - Proven track record (typically 3-5+ years) in energy markets, portfolio risk management focused on natural gas. - Solid understanding of Iberian and European gas markets, including MIBGAS, TTF, LNG dynamics, storage levels, forward curves, price drivers, and hedging products. - Strong analytical mindset, with experience working with market prices, consumption data, forecasts, portfolio exposures, P&L, Mark-to-Market, or risk metrics. - Hands-on experience with forecasting, time-series analysis, portfolio modelling, ideally applied to energy consumption or commodity markets. - Advanced programming skills in SQL, Python and/or R for data analysis, automation, modelling, or reporting. - Full professional proficiency in Spanish and fluent, working-level English to coordinate effectively in an international environment. Nice to Have - Postgraduate degree in Quantitative Finance, Energy Economics, Engineering, or a highly quantitative discipline. - In-depth knowledge of Spanish and Iberian gas sector regulations (CNMC, CORES, ENAGAS & MIBGAS). - Experience building dynamic dashboards and BI tools (Lightdash, Power BI, Tableau) for strategic decision support. Benefits - Location: Valencia - Madrid - Barcelona. - Schedule: Full-time 40 hours per week. - Share options in Octopus Energy. - Breakfast and fresh fruit in the office. - Flexible benefits (meal vouchers, transport, childcare, health insurance…). - Support for purchasing electric vehicles. - Pension plan. - Product training & professional development. - Fun, dynamic and inclusive work environment. - Events: Family Dinners and many more team experiences.

• Provide second-level technical support across multiple platforms and disciplines • Respond to incidents and service requests with professionalism and urgency • Deliver clear, concise, and timely updates to stakeholders on issue status and workload • Collaborate with cross-functional teams to meet project goals • Follow security protocols for proper delegation of accounts and privileges • Efficiently manage customer support cases in alignment with established support protocols and service standards

• Act as the key link between business experts and technical teams, translating complex business needs into clear, structured requirements and pseudocode for implementation. • Define and articulate product objectives, scope, and constraints, ensuring alignment with business goals and long-term strategy. • Contribute to backlog prioritization, write user stories and acceptance criteria in tools like Jira or Azure DevOps, and support developers throughout the implementation phase. • Analyze, model, and optimize business processes, recommending improvements and ensuring efficient, scalable solutions. • Design and execute regression testing strategies, validate releases, and proactively identify risks and impacts of changes on the product. • Facilitate communication across stakeholders, manage expectations, and deliver clear updates through presentations and documentation in tools like Confluence. • Encourage best practices, support experimentation, and contribute to a culture of continuous learning and innovation. • Coach and guide other Business Analysts, contributing to knowledge sharing and capability growth at organizational level.