Role Description - Creation of functional requirements based on business/client/end user needs - Experience in technical writing - Experience working on large/complex projects - Ability to communicate with engineers on requirements and expected outcomes - Familiarity with voice components and/or contact center practices/procedures - IVR knowledge of call flows, automation, self service - IVR, Complex ACD testing (both speech and DTMF) - Automation testing using Cyara or similar tools - Smoke testing, System integration testing, regression testing - Creation of Visio call flows, both detailed and high level based off User interface documentation Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.

Title: Fiscal Analyst 3 - Project Support & Receivables Location Thurston County – Lacey, WA Salary $61,644.00 - $82,872.00 Annually Job Type Full Time - Permanent Remote Employment Flexible/Hybrid Job Number 26DOT-HQ-05230 Department Dept. of Transportation Division Headquarters Description About WSDOT The Washington State Department of Transportation (WSDOT) is a multimodal agency with a global reputation for excellence. Our dedicated workforce plans, designs, builds, and operates an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 20,000 lane miles of state highway and 4,100 bridges, WSDOT leads an award-winning Active Transportation Plan, manages the worlds longest floating bridge, and operates the largest ferry system in the nation! The Opportunity WSDOT is currently seeking a Fiscal Analyst 3 to join the Project Support and Receivables (PS&R) team within the Accounting and Financial Services Division in Lacey, WA. In this role, you will perform a wide variety of fiscal, grant, contract, and accounts receivable activities that help ensure the agency meets its fiduciary responsibilities and complies with Generally Accepted Accounting Principles (GAAP), state and federal regulations, and WSDOT policies. This position plays a critical role in supporting transportation projects and programs across the agency by analyzing financial information, establishing and maintaining financial records, monitoring compliance requirements, and providing consultation on complex accounting and funding issues. If you enjoy solving financial challenges, working with detailed data, and supporting meaningful public service work, this may be an excellent opportunity for you. What to Expect Among the varied range of responsibilities held within this role, you will: - Perform senior-level financial monitoring, review, and analysis of accounting and fiscal data in accordance with GAAP, federal and state regulations, and WSDOT policies and practices. - Analyze expenditures, grants, and financial transactions to ensure compliance with federal funding requirements and identify potential impacts to project budgets and funding sources. - Establish and modify work orders, reimbursable agreements, and payable agreements within WSDOTs financial systems while ensuring accurate coding and compliance with funding requirements. - Analyze financial data from multiple systems, interpret grant and funding requirements, determine eligibility and matching requirements, and identify potential compliance concerns. - Review agreements to identify funding limitations, billing requirements, time constraints, and other fiscal obligations. - Monitor accounts receivable, revenue, and general ledger activity; prepare reconciliations; process accounting adjustments; and resolve billing and collection issues. - Collaborate with agreement managers, program staff, and customers to address outstanding financial issues and ensure accurate financial reporting. - Provide additional fiscal, accounting, and financial support activities as assigned. Qualifications To be considered for this opportunity, the following competencies are required: - GAAP & Governmental Accounting: Knowledge of Generally Accepted Accounting Principles (GAAP) and their application to governmental accounting, including revenue recognition and accounts receivable. - Accounts Receivable Management: Knowledge of accounts receivable lifecycle management, including third-party damage receivables, adjustments, collection monitoring, allowance for doubtful accounts, and write-offs. - Financial Reporting: Knowledge of financial reporting concepts and performance measures used to evaluate receivable balances, cash collections, and collection effectiveness. - Financial Analysis: Skills in analyzing, reconciling, and validating accounting data to ensure accurate recording of revenues, expenditures, and accounts receivable. - Research & Problem Solving: Skills in researching complex accounting issues across multiple financial and reporting systems and determining appropriate corrective actions. - Communication: Ability to communicate complex financial information clearly and effectively, both orally and in writing, to diverse audiences. - Professional Judgment: Ability to work independently, exercise sound professional judgment, and make decisions within assigned authority. - Organization & Prioritization: Ability to manage a dynamic workload, balance competing priorities, and complete assignments accurately within required timeframes. - Teamwork & Collaboration: Ability to work effectively as part of a team, contribute to shared goals, and maintain individual accountability. - Growth Mindset: Actively demonstrates a commitment to learning and growth. - Service-Oriented: Demonstrates a willingness to take action to meet the needs of others. It is preferred that qualified candidates also demonstrate: - Public Sector Fiscal Knowledge: Knowledge of federal and state fiscal regulations and requirements governing public-sector accounting and receivable management. - Financial Systems Expertise: Knowledge of enterprise financial systems and subsidiary receivable and reporting systems used to record, research, and report fiscal activity. - Receivable Processing: Skills in processing and adjusting receivable transactions while ensuring appropriate documentation and compliance with internal controls. - Financial Communication: Skills in translating complex accounting and financial data into clear, concise, and actionable information for management and program staff. - Enterprise Accounting Systems: Skills in using enterprise accounting systems to independently query data, prepare financial entries, and support accurate fiscal reporting. - Financial Consultation: Ability to consult with program managers and stakeholders on proper accounting treatment and the fiscal impacts of accounting decisions. Important Notes - This recruitment may also be used to fill additional positions per business needs. - This position offers flexible/hybrid remote work options. - In addition to the salary range listed, a general wage increase of 2% will be applied for all state employees on July 1, 2026. - In addition to base salary, employees may be entitled to other forms of compensation depending on the type, duties, or location of the position. For union-represented positions, more information on other forms of compensation can be found in the applicable Collective Bargaining Agreements. Information on other compensation types for non-represented positions can be found in Chapter 357-28 of the Washington Administrative Code. - WSDOT does not use the E-Verify system, therefore we are not eligible to extend STEM Optional Practical Training (OPT). For more information, please visit www.uscis.gov Why WSDOT - Work-Life Balance - We are committed to ensure that our staff experience the reward of public service, while also sustaining a routine that suits each individuals' lifestyle. As such, there are a number of flexible schedule options available, including telework options for eligible positions. - Paid Leave - In addition to 12 paid holidays, full-time employees may earn up to 25 paid vacation days per year! - Tuition Assistance - Permanent employees have several options for assistance with education expenses, including tuition reimbursement programs, government discounts at participating colleges throughout the state, and eligibility for federal student loan forgiveness. - Plan For Your Future - WSDOT offers a comprehensive benefits package that includes a variety of healthcare options. Employees also have their choice of state retirement programs, and much more. Go to State Benefits for more information. Check out this video to learn more: Why WSDOT? How to Apply Applications for this recruitment will be accepted electronically. Your relevant experience may be evaluated to determine salary. Therefore, it is very important that the "Work Experience" portion of the application be completed in as much detail as possible. In order to be considered for this opportunity, please include the following with your online application: - An attached Resume outlining (in reverse chronological order) your experience to date. - An attached Cover Letter that further explains your qualifications and indicates why you believe you are a viable candidate for this role. - Contact details for a minimum three (3) individuals who can attest to your work performance, technical skills, and job-related competencies. This information can be entered in the "References" section of the online application; does not require an additional attachment. Please click the "APPLY" button to proceed. Note that you will be prompted to either sign in or create an account. This step is required in order to submit an application to this opportunity. WSDOT is an equal opportunity employer. We value the importance of creating an environment in which all employees can feel respected, included, and empowered to bring unique ideas to the agency. Our diversity and inclusion efforts include embracing different cultures, backgrounds and viewpoints while fostering growth and advancement in the workplace. All persons, regardless of race, ethnicity, age, veteran status, sexual orientation, and/ or gender identity, are encouraged to apply. Persons with disabilities needing assistance in the application process, or those needing this job announcement in an alternative format may contact the listed Recruiter. Contact Us For inquiries about this posting, you may contact the assigned Recruiter at Rachel.Giese@wsdot.wa.gov. Please be sure to reference 26DOT-HQ-05230 in the subject line. More than Just a Paycheck! Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation. We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs. Read about our benefits: The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time. Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits. Insurance Benefits Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state. Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts. To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs. Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses. Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction. The Washington State Employee Assistance Program promotes the health and well-being of employees. Retirement and Deferred Compensation State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site. Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options. Social Security All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system. Public Service Loan Forgiveness If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program. Holidays Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year. Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information. Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday. Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave. Sick Leave Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave. Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. Vacation (Annual Leave) Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave. Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday. As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165. Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave. Military Leave Washington State supports members of the armed forces with 21 days paid military leave per year. Bereavement Leave Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave. Additional Leave Leave Sharing Parental Leave Family and Medical Leave Act (FMLA) 01 Which statement best describes your experience applying Generally Accepted Accounting Principles (GAAP) in a professional setting? - I have regularly applied GAAP to complex accounting transactions and provided guidance to others. - I have independently applied GAAP to accounting transactions and financial analysis. - I have applied GAAP under guidance or as part of my regular work assignments. - I have had limited exposure to GAAP concepts. - I do not have this experience. 02 Which statement best describes your experience managing accounts receivable activities in a professional setting? - I have independently managed complex receivable processes, reconciliations, collections, adjustments, and write-offs. - I have regularly performed accounts receivable functions including monitoring, collections, and reconciliations. - I have assisted with accounts receivable activities. - I have had limited exposure to accounts receivable processes. - I do not have this experience. 03 Please describe your experience analyzing, reconciling, and validating accounting or financial data to ensure accuracy and compliance. If you do not have this experience, please enter N/A. 04 Which statement best describes your experience researching and resolving accounting or financial issues? - I have independently researched complex issues across multiple systems and determined appropriate corrective actions. - I have regularly researched and resolved accounting or financial issues within established procedures. - I have assisted with researching and resolving accounting or financial issues. - I have had limited experience researching accounting issues. - I do not have this experience. 05 Which statement best describes your experience working independently and making decisions within assigned authority? - I have regularly made independent decisions on complex financial matters with minimal oversight. - I have independently managed my work and made routine decisions within established guidelines. - I have worked independently on assigned tasks with occasional guidance. - I have had limited experience making independent decisions. - I do not have this experience. 06 Which statement best describes your experience managing competing priorities and deadlines? - I have regularly managed multiple complex assignments with competing deadlines and shifting priorities. - I have independently managed several assignments and deadlines simultaneously. - I have managed multiple assignments with guidance from others. - I have had limited experience managing competing priorities. - I do not have this experience. 07 Which statement best describes your experience applying federal or state fiscal regulations governing accounting, grants, or receivables? - I have regularly applied federal and state fiscal regulations to complex financial transactions and processes. - I have applied federal and state fiscal regulations as part of my regular job responsibilities. - I have applied fiscal regulations with guidance from others. - I have had limited exposure to fiscal regulations. - I do not have this experience. 08 Which statement best describes your experience using enterprise financial or accounting systems? - I have independently used enterprise financial systems to perform analysis, establish transactions, and prepare financial reports. - I have regularly used enterprise financial systems to process and review financial transactions. - I have used enterprise financial systems for basic financial processing and reporting activities. - I have had limited exposure to enterprise financial systems. - I do not have this experience. 09 How did you learn of this employment opportunity? - Indeed - LinkedIn - Direct Email Notification - WSDOT social media (Twitter, Facebook, YouTube, etc) - Career Fair - Monster - WorkSource - Handshake - AASHTO - NACTO - COMTO - APWA - "NOW HIRING" banner/sign - Radio advertisement - WSDOT Employment Site - Careers.wa.gov - governmentjobs.com - Other (specify below)

Title: Information Systems Analyst II Location: Columbus United States Job Description: Overview: Hybrid remote/onsite position Job Description Summary: Analyses business needs, defines requirements, develops solutions, implements, manages, and supports systems. Ability to work flexible schedules to meet job requirements; requires 24/7 on call after-hours support. Job Description: Essential Functions: - Carries out systems analysis and provides support for complex medium to large systems across several departments. Manipulates, mines, and analyzes large, complex datasets. - Creates and maintains high quality system, report, and interface test scripts.Tests and debugs systems to ensure they are functioning properly. coordinates user acceptance testing. - Serves as a customer liaison for assigned business areas and provides technical support and troubleshooting for systems issues. - Documents system design, testing, and maintenance procedures for future reference. Assures data integrity and system survivability by developing and maintaining Disaster Recovery plans for assigned systems. - Collaborates with other IT professionals to integrate new systems with existing ones. - Performs system updates, patches, service releases, and upgrades as needed. Evaluates and recommends new technologies to improve system efficiency and performance. Education Requirement: - Bachelor's degree or equivalent experience, required. Licensure Requirement: (not specified) Certifications: ITIL certification or training, preferred. Skills: - Strong skills in SQL programming, relational database management, reporting software tools and MS Excel, preferred. - Strong skills in data management systems and extensive spreadsheet, database and presentation graphics knowledge are preferred. - Advanced knowledge in Microsoft Office (Word, Excel, PowerPoint, Visio and Project) required. - Excellent communication and organizational skills to effectively interact with external contacts, administrators, medical staff, and employees at all levels. - Strong attention to detail and demonstrated problem solving skills. - Ability to quickly learn, adapt and work with new applications or tools. - Able to be a visionary and see the larger picture. Experience: - 5 years of combined experience providing information technology support, or equivalent education, required. - Experience in a healthcare environment, required. - Business and financial experience, preferred. Physical Requirements: OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking FREQUENTLY: Decision Making CONTINUOUSLY: Audible speech, Color vision, Computer skills, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting Additional Physical Requirements performed but not listed above: Position requires ability to talk, listen and type. Position requires the ability to interact effectively with customers and information systems personnel across the organization.

Manage asset enrollment in markets, oversee customer payment calculations, lead process improvement initiatives, and ensure accurate financial reporting for market operations while collaborating with internal teams on audits.