Role Description We're looking for a Gas Portfolio Analyst to join our Procurement team. In this role, you'll be key to analyzing and managing Octopus Energy Spain's gas portfolio, providing direct support to the Energy Markets team in tracking exposures, designing hedging strategies, and forecasting portfolio consumption. You'll work at the intersection of energy markets, risk management, data analytics, and finance, helping us mitigate exposure to price volatility in a dynamic environment shaped by constant regulatory change. If you love making data-driven strategic decisions, understand gas market fundamentals inside and out, and want to own a high-impact position, this opportunity is for you! What You'll Do - Monitor and adjust the company’s gas portfolio positions on a daily basis across PVB, TVB, and AVB, ensuring accurate tracking of physical and financial exposures, including Mark-to-Market, P&L, hedge coverage, and open position. - Develop, validate, and improve short-, medium-, and long-term gas consumption forecasts, incorporating customer growth, churn, seasonality, weather effects, and portfolio mix. - Track and analyse key gas market fundamentals, including LNG flows, storage levels, demand, supply disruptions, weather patterns, geopolitical events, spreads, and forward curve movements. - Support gas tariff pricing, translating market costs, consumption forecasts, and risk assumptions into competitive retail offers aligned with growth objectives. - Collaborate with Finance, Data and Commercial teams to ensure gas market assumptions are reflected in tariffs, forecasts & budgets. - Drive continuous improvements through internal tools, data automation, and reporting optimization. - Stay up to date with changes in Spanish and European gas regulation, market rules, balancing mechanisms, and reporting obligations that may affect the portfolio. Qualifications - Proven track record (typically 3-5+ years) in energy markets, portfolio risk management focused on natural gas. - Solid understanding of Iberian and European gas markets, including MIBGAS, TTF, LNG dynamics, storage levels, forward curves, price drivers, and hedging products. - Strong analytical mindset, with experience working with market prices, consumption data, forecasts, portfolio exposures, P&L, Mark-to-Market, or risk metrics. - Hands-on experience with forecasting, time-series analysis, portfolio modelling, ideally applied to energy consumption or commodity markets. - Advanced programming skills in SQL, Python and/or R for data analysis, automation, modelling, or reporting. - Full professional proficiency in Spanish and fluent, working-level English to coordinate effectively in an international environment. Nice to Have - Postgraduate degree in Quantitative Finance, Energy Economics, Engineering, or a highly quantitative discipline. - In-depth knowledge of Spanish and Iberian gas sector regulations (CNMC, CORES, ENAGAS & MIBGAS). - Experience building dynamic dashboards and BI tools (Lightdash, Power BI, Tableau) for strategic decision support. Benefits - Location: Valencia - Madrid - Barcelona. - Schedule: Full-time 40 hours per week. - Share options in Octopus Energy. - Breakfast and fresh fruit in the office. - Flexible benefits (meal vouchers, transport, childcare, health insurance…). - Support for purchasing electric vehicles. - Pension plan. - Product training & professional development. - Fun, dynamic and inclusive work environment. - Events: Family Dinners and many more team experiences.

• Provide second-level technical support across multiple platforms and disciplines • Respond to incidents and service requests with professionalism and urgency • Deliver clear, concise, and timely updates to stakeholders on issue status and workload • Collaborate with cross-functional teams to meet project goals • Follow security protocols for proper delegation of accounts and privileges • Efficiently manage customer support cases in alignment with established support protocols and service standards

• Act as the key link between business experts and technical teams, translating complex business needs into clear, structured requirements and pseudocode for implementation. • Define and articulate product objectives, scope, and constraints, ensuring alignment with business goals and long-term strategy. • Contribute to backlog prioritization, write user stories and acceptance criteria in tools like Jira or Azure DevOps, and support developers throughout the implementation phase. • Analyze, model, and optimize business processes, recommending improvements and ensuring efficient, scalable solutions. • Design and execute regression testing strategies, validate releases, and proactively identify risks and impacts of changes on the product. • Facilitate communication across stakeholders, manage expectations, and deliver clear updates through presentations and documentation in tools like Confluence. • Encourage best practices, support experimentation, and contribute to a culture of continuous learning and innovation. • Coach and guide other Business Analysts, contributing to knowledge sharing and capability growth at organizational level.

Role Description - Creation of functional requirements based on business/client/end user needs - Experience in technical writing - Experience working on large/complex projects - Ability to communicate with engineers on requirements and expected outcomes - Familiarity with voice components and/or contact center practices/procedures - IVR knowledge of call flows, automation, self service - IVR, Complex ACD testing (both speech and DTMF) - Automation testing using Cyara or similar tools - Smoke testing, System integration testing, regression testing - Creation of Visio call flows, both detailed and high level based off User interface documentation Company Description At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus. Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself. We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.