• Lead the transformation of Network Platform Security Organization’s product GRC function into a modern, engineering-driven risk and assurance organization • Balance regulatory rigor with speed, scalability, and business enablement • Influence senior leaders across security, engineering, product, legal, and enterprise governance organizations • Drive a culture of automation, measurable risk transparency, engineering partnership, and operational excellence • Own divisional product compliance programs and certifications, including FedRAMP, ISO 27001, SOC, NIST-aligned frameworks, global privacy/security obligations, and emerging regulatory requirements • Design and implement AI-enabled GRC operating models that leverage automation, telemetry, analytics, and workflow orchestration to improve risk visibility and operational efficiency

• Serve as the primary leader for the hardware engineering function, coordinating efforts across R&D, legacy hardware operations, strategy, and cross-functional partners • Provide executive oversight and accountability for the end-to-end lifecycle of all hardware products • Oversee the lifecycle for IoT innovations and core legacy systems • Own the long-term hardware vision, platform decisions, multi-year roadmaps, and investment prioritization • Drive next-generation edge compute and AI-enabled hardware platforms • Hold accountability for overarching procurement strategy, scaling operations, global logistics, and managing strategic vendor/OEM relationships • Ensure rigorous standards across the hardware ecosystem by overseeing documentation, revision tracking, test matrices, certification, and compliance • Partner directly with dedicated domain owners across R&D/IoT to achieve collective goals

• Remain hands-on in the code and actively participate in system design and architecture decisions • Regularly review pull requests, providing thoughtful feedback that elevates code quality • Partner with engineers on complex technical challenges, offering guidance without micromanaging • Drive large initiatives from conception through delivery • Own the document generation pipeline including templating, PDF rendering, carrier-and product-specific document configuration, and template lifecycle management • Lead multi-channel notification delivery across email, SMS, and physical mail, including third-party provider integrations (e.g., Lob, SendGrid, Twilio), delivery status tracking, and webhook handling • Design delivery failure handling including correct classification of provider errors (e.g., distinguishing user/4xx from system/5xx failures), retry logic, bounce/complaint management, and operational alerting • Build compliance-driven communications infrastructure for regulatory disclosures, required notices, document verification, and end-to-end audit trails for document delivery • Implement delivery observability including exposure of delivery failures in data feeds, idempotent retries, and custom monitoring/eventing for template processing • Drive operational improvements including carrier template onboarding automation, reducing manual intervention, and streamlining the document-to-delivery lifecycle • Orchestrate effective engineering ceremonies that promote collaboration and continuous improvement • Create personalized growth plans for each team member, identifying strengths and development areas • Provide regular, constructive feedback and create opportunities for engineers to expand their skills • Balance technical excellence with business objectives • Demonstrate sound judgment when making technical trade-offs • Communicate complex technical concepts clearly to both technical and non-technical stakeholders

• Lead day-to-day engineering execution in a hands-on management capacity, ensuring priorities, ownership, timelines, risks, dependencies, and quality expectations are clear. • Manage Web Services engineers and contractors, including coaching, feedback, prioritization, performance support, and team development. • Manage team budget and resource planning, including contractor, vendor, tooling, service, operational expense, and headcount planning inputs. • Translate product direction, technical priorities, and organizational needs into coordinated engineering plans. • Establish team processes, workflows, planning practices, and operating rhythms that improve clarity, accountability, quality, and predictability. • Maintain enough product and architectural context to evaluate tradeoffs, identify risks, and manage engineering work credibly. • Improve engineering practices related to code review, testing, documentation, release readiness, observability, technical debt, and operational readiness. • Coordinate launch and operational readiness across technical and cross-functional partners. • Communicate progress, priorities, risks, and decisions clearly to stakeholders while fostering an engineering culture grounded in accountability, inclusion, technical quality, open-source values, and continuous improvement.