• Own a queue of procurement requests and drive each one to completion • Submit purchasing cases, issue POs, and send to vendors with delivery confirmation • Track active orders, follow up on delays, and coordinate with logistics and warehouse teams • Maintain accurate, audit-ready task records that include clean titles, correct dollar amounts, current statuses according to SOP documentation • Communicate regularly with vendors, approvers, and internal stakeholders to keep things moving • Submit sourcing cases when new suppliers need to be onboarded or when contracts are required for purchases • Coordinate with sourcing managers to gather quotes, evaluate supplier options, and move cases through the pipeline • Track sourcing case progress and communicate status updates to requesters waiting on approvals • Draft, route, and execute contracts including professional service agreements, master service agreements, and standalone purchase agreements • Coordinate signature routing through internal approval workflows and ensure timely execution • Track contract status from initiation through full execution, following up with all parties to prevent delays • Maintain organized records of contract documentation and link to associated purchase orders • Serve as the primary point of contact for vendor coordination on active orders • Maintain consistent, professional communication with suppliers regarding PO confirmations, delivery timelines, and issue resolution • Follow up proactively when vendors are unresponsive, escalating through alternate contacts when necessary • Ensure vendors have what they need to fulfill orders (shipping instructions, tax forms, receiving details) • Review and edit Standard Operating Procedure documents to reflect current workflows and best practices • Identify gaps or inefficiencies in existing processes and propose improvements • Contribute to the development of standardized language, templates, and documentation that keep the team consistent • Participate in monthly audits and use findings to drive continuous improvement • Meet established response times for task intake, vendor communication, and stakeholder updates • Monitor personal queue to ensure no request sits unactioned beyond SLA thresholds • Prioritize urgent requests appropriately and escalate blockers before deadlines slip • Maintain accountability through accurate task updates that reflect real-time status

• Lead all on-site activities of medium to large projects • Ensure cost-effective execution of project deliverables in accordance with contract specifications, quality standards, schedule, and safety requirements • Oversee all phases of project lifecycle, from planning to execution • Manage project financials, including budget tracking, cost control, and forecasting • Develop and maintain detailed project schedules • Lead cross-functional teams, fostering collaboration and resolving conflicts • Implement risk management strategies to mitigate issues impacting project quality, cost, or timeline • Drive successful execution of complex, large-scale projects with multiple stakeholders • Track project progress, generate regular reports, and communicate updates to senior leadership and stakeholders

Role Description Reporting to the Director of PMO, the Project Manager has hybrid responsibilities in project execution and strategy to contribute to our overall company objectives. Responsibilities include planning, coordinating, and delivering cross-functional projects that span product, engineering, operations, compliance, and go-to-market teams. As a growing 150-person organization, we move quickly and this role keeps work organized, stakeholders aligned, and outcomes on track without adding unnecessary process. You will help build and contribute to our AI-assisted project execution engine. You will own project plans end-to-end, anticipate, flag, and resolve risks, blockers and bottlenecks early, and keep momentum across a fast-paced, regulated environment. Our ICONIC values shape how you contribute to RockWallet. Key Responsibilities - Cross-functional Coordination - Collaborate with product managers, engineering managers, designers, compliance, operations, and external vendors to define project requirements and drive execution toward company goals. - Incorporate vendor and external partner deliverables where projects depend on them. - Drive day-to-day execution: run stand-ups and working sessions, track action items, and close loops so nothing gets handed off without resolution. - Planning & Risk Management - Plan, scope, and manage cross-functional projects end-to-end — defining objectives, milestones, owners, dependencies, and timelines. - Proactively identify risks, blockers, bottlenecks and changes; adjust plans based on new information and escalate the right issues at the right time. - Balance speed and delivery with sound judgment, compliance, and customer impact. - Stakeholder Communication - Keep stakeholders accountable, informed, aligned, and free of surprises. - Report project KPIs, status, and health to leadership on a regular cadence. - Demonstrate collaboration and decisiveness in resolving business problems, making decisions, and identifying priorities. - AI-Assisted Operations - Apply AI and automation tools to streamline project workflows, reporting, status updates, and documentation; recommend where they can add value. - Process Improvement - Continuously improve how projects are delivered by favoring simpler, smarter approaches over heavy process. - Influence and enhance project performance within a cross-functional environment. - Documentation Hygiene - Maintain clear, accurate project documentation including plans, decision logs, status updates, and retrospectives and ensure Asana and Jira hygiene and compliance with process standards. - Other duties as required. Qualifications - Bachelor’s degree in business, technology, or a related field, or equivalent relevant experience. - 10 - 12 years of project or program management experience, ideally in fintech, financial services, technology, or another fast-paced, regulated environment. - Understanding of or fluency with AI and AI tools, and how they can be applied to improve project delivery, reporting, and ways of working. - Proven ability to manage multiple projects in a fast-paced environment while maintaining high-quality standards and a working knowledge of project management methodologies and tools (e.g., Agile/Scrum, Kanban, Asana, Jira, or similar). - Strong analytical, organizational, and problem-solving skills. - Excellent written and verbal communication, with the ability to influence and align stakeholders without direct authority. - Demonstrates accountability while working independently with minimal supervision in a dynamic, remote environment. - Comfort with ambiguity and lean team environments. - Project management certification (e.g., PMP, CAPM, CSM, or PMI-ACP) is an asset. - Experience working in multi-cultural, remote, distributed team across time zones is an asset. Benefits - Remote, work-from-home role based in Canada. - A competitive salary. - Diverse and dynamic work environment. - Work-life balance and support for career development.

• Lead, mentor, and develop a team of Project Coordinators • Manage resource allocation and workload balancing across the coordination team • Evaluate and refine project coordination workflows, templates, and tools • Partner with cross-functional leadership in Sales, Customer Success, and Delivery • Monitor team performance metrics, project backlogs, and key deliverables • Serve as an escalation point for complex client service issues • Cultivate a transparent, open, and collaborative team culture