Ensure quality and compliance of information systems by developing QA plans, executing comprehensive testing, and validating system changes. Collaborate with cross-functional teams to enhance performance and user confidence in technology services.

• Lead initiatives that shape and sustain a high-performing, inclusive, and engaging workplace. • Serve as a strategic partner to leaders and employees, driving employee experience, relations, engagement, accessibility, and inclusion initiatives. • Design and implement initiatives that strengthen engagement, trust, communication, belonging, and retention. • Guide the organization as an internal DEI expert, advising on inclusive practices and leading DEI strategy development. • Serve as trusted advisor on conflict resolution, workplace behavior, and organizational change.

• Support in the administration and billing reconciliation of company benefit plans • Enrolls and terminates employees in all company offered benefit plans • Assists employees with benefit related questions and issues and responds by e-mail, phone and personal meetings within 24 hours of the employee’s inquiry • Provides educational training to employees and managers regarding benefits programs • Serves as a contact for plan vendors and third-party administrators from a billing and compliance perspectives • Review and reconcile monthly billing invoices for accuracy, documents necessary adjustments • Prepares regular benefit reports by extracting data from human capital management (HCM) system • Supports benefits open enrollment period

Role Description We are seeking a dynamic and experienced HR Consultant to join our fully remote team. This role is specifically designed to support our West Coast client base, and candidates must be located in the Pacific Time Zone (PST/PDT) or able to work core Pacific Time hours. In this role, you will serve as a trusted advisor to a diverse portfolio of clients — providing strategic HR guidance, managing complex projects, and delivering results that make a real impact for both organizations and their people. What You'll Do - Trusted Client Advisory - Serve as a dedicated HR partner across a portfolio of client organizations in diverse industries - Build deep, lasting relationships with client leadership — becoming their trusted go-to advisor for all people-related matters - Provide proactive guidance that anticipates HR challenges before they escalate - Deliver the 'wow factor' in every client interaction through exceptional responsiveness, expertise, and follow-through - Employee Relations & Performance Management - Lead and manage complex employee relations matters including investigations, disciplinary actions, and conflict resolution - Coach managers on performance management best practices, documentation standards, and conducting difficult conversations - Design and implement performance improvement frameworks aligned with each client's culture and business goals - Navigate sensitive situations with discretion, empathy, and sound professional judgment - HR Project & Change Management - Lead end-to-end HR projects including policy development, process redesign, and organizational change initiatives - Develop and execute change management plans that drive adoption, minimize disruption, and bring stakeholders along - Manage multiple client projects simultaneously, balancing priorities and meeting deadlines consistently - Prepare and deliver clear, compelling presentations and recommendations to senior leadership - Benefits Administration & Compliance - Advise clients on benefits plan design, open enrollment coordination, and carrier transitions - Ensure ongoing compliance with applicable federal and state employment laws including ACA, FMLA, ADA, and FLSA - Partner with brokers and vendors to resolve escalated issues and optimize plan performance for client employees - Support payroll-related inquiries and collaborate on deduction audits, compliance corrections, and reporting (preferred) - Communication & HR Effectiveness - Develop polished HR communications including policies, employee handbooks, memos, and training materials - Facilitate training sessions, workshops, and leadership development programs for client teams - Translate complex HR regulations and best practices into clear, actionable guidance for leaders at all levels Qualifications - 5+ years of progressive HR generalist experience with a strong foundation in employee relations and performance management - Demonstrated success in a client-facing, consulting, or multi-client HR support environment - Proven project management capabilities with the ability to manage competing priorities across multiple clients - Meaningful change management experience — you have led organizations through transitions and brought people along - Exceptional written and verbal communication skills with the ability to adapt your style from frontline managers to C-suite executives - In-depth knowledge of employment law and HR compliance across federal and state jurisdictions - Must be based on the West Coast or available to work core Pacific Time (PST/PDT) business hours — this is a firm requirement to support our West Coast client base - Self-directed and highly organized — you operate independently with minimal oversight and deliver consistently Preferred Qualifications - Prior HR consulting, PEO, or HRO experience strongly preferred - Benefits administration experience including vendor management and open enrollment - Payroll knowledge or experience supporting payroll audits and compliance corrections - PHR, SPHR, SHRM-CP, or SHRM-SCP certification - Proficiency with HRIS platforms and the full Microsoft Office Suite Compensation and Benefits - Salary Range: $65,000 - $80,000 annually - Benefits Package: Medical, Dental and Vision Insurance, STD, LTD, PTO, paid holidays, professional development assistance, and 401(k) matching We are committed to being an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.