• Posting receipts into our billing system from EOP (Explanation of Payment) from insurance companies and patient payments. • Utilizing electronic postings from 835's as well as manual posting. • Measuring staff by a weekly average of productivity measurements and quality checks. • Analyzing and investigating reimbursements or refund requests from third party payers. • Researching and analyzing third party payer remittance documentation for payment priority and adjustment applications. • Performing daily and monthly reconciliations to the general ledger, to include reclassifications. • Follow up directly with third-party payers and or patients to resolve payment posting issues.

• Prepare and submit claims for accounts to ensure timely reimbursement • Investigate and process refunds when warranted • Prepare, edit and submit account billing in accordance with payer guidelines • Ensure all claims issues are resolved and submitted accurately and timely per insurance guidelines • Verify patient’s insurance eligibility • Submit system payer/fee schedule changes when required to supervisor • Submit all required documentation with claim • Updates patient demographics changes and performs required rebilling • Requests necessary documentation when missing from client, physician or patient as appropriate • Access client files if necessary to verify information • Respond to verbal and written insurance or responsible party inquiries regarding account status within policy and procedure timeline • Research accounts and document follow up appropriately • Resolve account discrepancies and prepare adjustments and refunds for approvals as necessary • Maintain accurate and complete records concerning billing activity on all accounts • Document in the system records • Address problems as they occur • Keep supervisor advised of area or compliance issues which may lead to untimely or inaccurate completion of invoice or claim submission • Complete all reports according to schedule • Perform other tasks as assigned to support the goals of the organization • To be able to work independently. • To work remote, you must have high speed internet, required to hard wire into your router, and be able to pass speed test of at least 20 megabit (Mbit) provided from your internet carrier

• Drive cash collection across our customer base, ensuring that all overdue balances are pursued consistently and professionally. • Accountable for the day-to-day execution of credit control activities, customer statement management, and maintaining highly accurate records of our collection status and customer communications. • Ensure that cash is collected reliably and effectively, consistently hitting our monthly targets. • Pursue overdue balances proactively, ensuring no accounts fall through the cracks due to a lack of follow-up. • Maintain professional and effective customer communications, resulting in timely payment commitments.

Role Description We are looking for a dedicated Accounts Receivable Officer to drive cash collection across our customer base, ensuring that all overdue balances are pursued consistently and professionally. In this role, you will be accountable for the day-to-day execution of credit control activities, customer statement management, and maintaining highly accurate records of our collection status and customer communications. What Success Looks Like - Cash is collected reliably and effectively, consistently hitting our monthly targets. - Overdue balances are pursued proactively, ensuring no accounts fall through the cracks due to a lack of follow-up. - Customer communications are highly professional and effective, resulting in timely payment commitments that are fully honoured. - The AR & Billing Manager has clear, ongoing visibility into collection statuses, risks, and necessary escalations without needing to chase for updates. Qualifications - Proven experience in an Accounts Receivable or Credit Control role, successfully managing a high volume of customer accounts and pursuing overdue balances consistently. - Strong ability to investigate and resolve complex billing queries, reconcile discrepancies between ledgers and customer records, and identify recurring dispute patterns. - Excellent written and verbal communication skills, with the ability to maintain strong customer relationships while effectively securing payment commitments. - An analytical mindset capable of prioritising collection activities based on value, age, and risk, while knowing when to escalate high-value or complex cases (e.g. credit notes, write-offs) to management. - Experience issuing accurate customer statements and maintaining up-to-date, detailed records of customer communications and dispute statuses within CRM and billing systems. - A forward-thinking approach to technology, with a willingness and ability to leverage AI tools to: - Draft, refine, and improve customer communications. - Analyse aged debt data to identify trends and facilitate rapid query resolution. - Implement AI-driven automations to streamline repetitive administrative tasks and improve team efficiency. Location & Flexibility This is a remote-first role for candidates currently living in the UK. Therefore, we can only accept applications from candidates who: - Are currently resident in the UK. - Hold a valid, permanent right to work in the UK. - Do not require visa sponsorship now or in the future. As an AI-driven company, we champion the use of technology and fully encourage you to use AI tools to structure, refine, or proofread your application. However, when it comes to answering the specific application questions, please ensure the responses are entirely your own. We genuinely want to hear about your unique experiences in your own voice, so we can get to know the real person behind the application. Benefits - Remote Working (UK, only) - 25 days holiday increasing to 30 days (after 2 years of service) - A range of employee perks from Perkbox - EAP via Perkbox - After a successful probationary period, you will also receive: - Private health insurance (currently with Vitality) - Share options Note some of our benefits are non-contractual and are provided at Natterbox’s discretion.