Natterbox

• Drive cash collection across our customer base, ensuring that all overdue balances are pursued consistently and professionally. • Accountable for the day-to-day execution of credit control activities, customer statement management, and maintaining highly accurate records of our collection status and customer communications. • Ensure that cash is collected reliably and effectively, consistently hitting our monthly targets. • Pursue overdue balances proactively, ensuring no accounts fall through the cracks due to a lack of follow-up. • Maintain professional and effective customer communications, resulting in timely payment commitments.

• Natterbox is looking for a driven and technically curious Technical Account Manager to join our team in Australia. • This hybrid TAM and Professional Services role sits at the intersection of customer account management, technical delivery, and business process consulting. • You will be a primary technical partner for a portfolio of customers across the Asia-Pacific and US West Coast markets - ensuring they extract maximum value from the Natterbox platform, resolving complex challenges, and identifying opportunities to grow and deepen engagement.

• Drive Architectural Strategy: Own the roadmap for our multi-tenant SaaS platform, ensuring it supports our global expansion and high-performance requirements. • Lead the AI Revolution: Architect and embed AI/ML capabilities across the Natterbox platform, translating emerging technologies into production-ready features. • Engineering Mentorship: Champion a culture of excellence by leading design reviews, establishing documentation standards, and coaching engineers to become future technical leaders. • Governance & Risk Management: Proactively identify "institutional knowledge" risks and ensure our systems are documented, observable, and resilient. • Cross-Functional Collaboration: Partner with the Head of Engineering and Product leadership to align technical decisions with our long-term product vision.