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Accounts Receivable Officer
Location
United Kingdom
Posted
21 hours ago
Salary
£30K / year
Seniority
Senior
Job Description
Accounts Receivable Officer
Natterbox
• Drive cash collection across our customer base, ensuring that all overdue balances are pursued consistently and professionally. • Accountable for the day-to-day execution of credit control activities, customer statement management, and maintaining highly accurate records of our collection status and customer communications. • Ensure that cash is collected reliably and effectively, consistently hitting our monthly targets. • Pursue overdue balances proactively, ensuring no accounts fall through the cracks due to a lack of follow-up. • Maintain professional and effective customer communications, resulting in timely payment commitments.
Job Requirements
- Credit Control Expertise: Proven experience in an Accounts Receivable or Credit Control role, successfully managing a high volume of customer accounts and pursuing overdue balances consistently.
- Dispute Resolution: Strong ability to investigate and resolve complex billing queries, reconcile discrepancies between ledgers and customer records, and identify recurring dispute patterns.
- Customer-Centric Communication: Excellent written and verbal communication skills, with the ability to maintain strong customer relationships while effectively securing payment commitments.
- Prioritisation & Escalation: An analytical mindset capable of prioritising collection activities based on value, age, and risk, while knowing when to escalate high-value or complex cases (e.g. credit notes, write-offs) to management.
- Systems Proficiency: Experience issuing accurate customer statements and maintaining up-to-date, detailed records of customer communications and dispute statuses within CRM and billing systems.
- AI & Tech-Savvy: A forward-thinking approach to technology, with a willingness and ability to leverage AI tools to: Draft, refine, and improve customer communications. Analyse aged debt data to identify trends and facilitate rapid query resolution. Implement AI-driven automations to streamline repetitive administrative tasks and improve team efficiency.
- You must have a valid right to work in the UK at the time of application. Please note that we are unable to provide visa sponsorship for this position.
Benefits
- Remote Working (UK, only)
- 25 days holiday increasing to 30 days. (after 2 year service)
- A range of employee perks from Perkbox
- EAP via Perkbox
- After a successful probationary period, you will also receive
- Private health insurance (currently with Vitality)
- Share options
- Note some of our benefits are non contractual and are provided at Natterbox’s discretion.
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