• Provide thought leadership for our customer executives and implementation teams, through regular communications and steering committee meetings • Lead multiple projects under one or more customers. • Owns communication to senior leadership of portfolio health and progress. • Support scoping and estimation exercises with Sales or Customer Success teams • Member of the pre-sales teams and write proposals/SOW’s etc. • Provide executive-level thought leadership in Enterprise Asset Management (EAM), Reliability Excellence, Maintenance & Repair Operations (MRO), and Connected Worker transformation. • Drive alignment between business objectives, solution design, implementation strategy, and operational outcomes. • Mentor Project Managers and Consultants on value-based delivery, business consulting techniques, executive communications, and customer engagement.

• Collaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients. • Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives. • Ensure that the delivery team has all information necessary for a successful engagement. • Collaborate with the delivery team in defining engagement model and delivery methods, providing leadership and stability through the lifecycle of the customer relationship. • Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner. • Ensure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy. • Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives. • Provide guidance, mentorship, and support to your project teams to enable their success throughout the project. • Assign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc. • Assist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication. • Manage all escalations within portfolio. • Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs. • Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio. • Identify areas of need for continuous improvement of Net at Work delivery methods, standards and best practices. • Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success. • Measure success achievement with the client post implementation. • Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery.

• Own the program for Mercury's bank charter and governance work: the sequencing, dependencies, risks, and decisions across engineering, product, design, and data teams • Define the TPM operating system for the banking org: the rituals, tooling, reporting, and standards that make complex cross-functional work legible and fast • Build automation and agentic flows to run programs with efficiency and high quality • Build and run exec-level reporting, synthesizing a high volume of information into self-serve dashboards and crisp narratives about what matters most • Pressure-test timelines, sequencing, and estimates with engineering and product leaders, knowing when to challenge assumptions • Build, manage, and develop a team of TPMs while directly running select program areas • Drive decisions through ambiguity: clarify ownership, force tradeoffs into the open, and use productive conflict to get to the right answer • Operate with the auditability and documentation rigor that regulated, governance-heavy work demands

• Manage and provide technical oversight of the development and implementation with a primary focus on emergency readiness and response management under RAPID. • Provide management, guidance, and technical oversight of all new and existing projects with a specific focus on emergency preparedness, start-up readiness, and rapid response activation. • Effectively manage Emergency PMs across multiple responses and readiness activities. Manage team dynamics and staff well-being. • Lead the development of program learning - identify opportunities for learning, research and publications in the area of readiness and emergency response and implementation of MEAL policy. • Contribute to the proactive pursuit of funding opportunities, for new funding to ensure growth of readiness and emergency response in line with agency, regional, and Humanitarian Response Department strategic priorities. • Oversee technical assistance and capacity strengthening activities for staff and partner organizations to enhance program quality and impact. • Oversee the identification, assessment and strengthening of partnerships relevant to emergency response and the appropriate application of partnership concepts, tools and approaches. • Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources.