• Collaborate with Sales Team and Practice Leadership in representing our delivery methodology and engagement model to assigned portfolio of clients. • Develop Statements of Work for client initiatives including scope definition, budget, and high-level timeline objectives. • Ensure that the delivery team has all information necessary for a successful engagement. • Collaborate with the delivery team in defining engagement model and delivery methods, providing leadership and stability through the lifecycle of the customer relationship. • Monitor engagement performance and present the implementation success, challenges, and results in a consultative manner. • Ensure that the vision for projects is clearly defined and understood by the entire delivery team, validating that it aligns with client business strategy. • Lead the vision and execution of Roadmap engagements and make sure they are staffed adequately for meeting goals and objectives. • Provide guidance, mentorship, and support to your project teams to enable their success throughout the project. • Assign and supervise Project Managers to participate, when necessary, in communication with client project sponsors regarding status, identifying and mitigating risks, change, open issues, work requests, etc. • Assist Project Managers with project and resource planning, issue and risk management, stakeholder management, and development and delivery of effective communication. • Manage all escalations within portfolio. • Establish regular communication with client Project Sponsors to communicate status, risks, change, and to provide strategic guidance and stay in tune with potential changes to client business needs. • Perform project governance and deliverable audits within assigned portfolio, as well as projects outside of your portfolio. • Identify areas of need for continuous improvement of Net at Work delivery methods, standards and best practices. • Provide excellent service and build ongoing, trusting relationships with clients to drive collective client and team success. • Measure success achievement with the client post implementation. • Identify additional opportunities within your client portfolio, and coordinate with sales and practice leadership on opportunity management, successful engagement, and quality delivery.

• Own the program for Mercury's bank charter and governance work: the sequencing, dependencies, risks, and decisions across engineering, product, design, and data teams • Define the TPM operating system for the banking org: the rituals, tooling, reporting, and standards that make complex cross-functional work legible and fast • Build automation and agentic flows to run programs with efficiency and high quality • Build and run exec-level reporting, synthesizing a high volume of information into self-serve dashboards and crisp narratives about what matters most • Pressure-test timelines, sequencing, and estimates with engineering and product leaders, knowing when to challenge assumptions • Build, manage, and develop a team of TPMs while directly running select program areas • Drive decisions through ambiguity: clarify ownership, force tradeoffs into the open, and use productive conflict to get to the right answer • Operate with the auditability and documentation rigor that regulated, governance-heavy work demands

• Manage and provide technical oversight of the development and implementation with a primary focus on emergency readiness and response management under RAPID. • Provide management, guidance, and technical oversight of all new and existing projects with a specific focus on emergency preparedness, start-up readiness, and rapid response activation. • Effectively manage Emergency PMs across multiple responses and readiness activities. Manage team dynamics and staff well-being. • Lead the development of program learning - identify opportunities for learning, research and publications in the area of readiness and emergency response and implementation of MEAL policy. • Contribute to the proactive pursuit of funding opportunities, for new funding to ensure growth of readiness and emergency response in line with agency, regional, and Humanitarian Response Department strategic priorities. • Oversee technical assistance and capacity strengthening activities for staff and partner organizations to enhance program quality and impact. • Oversee the identification, assessment and strengthening of partnerships relevant to emergency response and the appropriate application of partnership concepts, tools and approaches. • Ensure timely and appropriate project expenditures in line with financial plans and efficient use and stewardship of project material sources.

Role Description The Project/Program Manager II coordinates and leads the end-to-end delivery of projects and programs, ensuring they are completed on time, within scope, and aligned with organizational goals. This role oversees all aspects of multiple initiatives, from planning and resource allocation to execution, monitoring, and reporting. - Coordinate and manage the full lifecycle of projects and programs, from initiation and planning through execution, monitoring, and closure. - Set clear project and program deadlines, milestones, and deliverables, ensuring alignment with organizational objectives. - Assign responsibilities and tasks to team members, providing direction and support to ensure successful completion of work. - Oversee day-to-day project and program activities, ensuring progress remains on track and within defined scope. - Monitor and summarize project and program performance, identifying risks, issues, and dependencies, and implementing appropriate mitigation strategies. - Prepare and present regular status reports and updates for upper management, highlighting progress, risks, and key decisions required. - Lead and direct the work of others, fostering collaboration and accountability across cross-functional teams. - Utilize Asana and other project management tools to plan, track, and manage tasks, timelines, and resources effectively. - Analyze project and program data to identify trends, inform decision-making, and optimize processes. - Perform data entry and maintain accurate project documentation, records, and reports. - Collaborate with stakeholders to gather requirements, manage expectations, and ensure effective communication throughout the project lifecycle. - Apply judgment, creativity, and problem-solving skills to address challenges and achieve project and program goals. - Leverage a strong understanding of industry concepts, practices, and procedures to guide planning and execution. - Work closely with a manager or department head to align project and program activities with broader strategic priorities. Qualifications - 4–7 years of experience in project or program management, or in a related area. - Proven program management experience with responsibility for coordinating and completing projects and programs. - Strong analytical skills with the ability to interpret data and use insights to drive decisions. - Demonstrated stakeholder management skills, including managing expectations and maintaining effective communication. - Proficiency with Asana or similar project management tools for planning, tracking, and reporting. - Experience with data entry and maintaining accurate project and program documentation. - Ability to perform data analysis to support reporting, forecasting, and process improvement. - Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook. - Ability to lead and direct the work of others, including assigning tasks and monitoring performance. - Strong organizational and time management skills, with the ability to manage multiple tasks and priorities. - Ability to rely on judgment and experience to plan and accomplish goals with a high degree of autonomy. - Excellent written and verbal communication skills for reporting and stakeholder interaction. Requirements - Bachelor’s degree, typically in a related field such as business, management, or a similar discipline. - Familiarity with a wide range of concepts, practices, and procedures in project and program management. - Ability to work effectively with cross-functional teams and adapt to changing priorities. - High level of creativity and latitude in solving problems and optimizing project and program outcomes. Benefits - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Work Environment This is a remote position aligned to Eastern Time, with standard working hours from Monday to Friday, 8:00 a.m. to 5:00 p.m. EDT/EST. The role involves regular use of digital collaboration and project management tools such as Asana and Microsoft Office, as well as online communication platforms for interaction with stakeholders and team members. The environment is fast-paced and project-driven, with a strong focus on meeting deadlines, maintaining clear communication, and delivering high-quality results while working independently and as part of a distributed team. Job Type & Location This is a Contract position based out of North Reading, MA. Pay and Benefits The pay range for this position is $52.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Application Deadline This position is anticipated to close on Jun 30, 2026.