• leads by example in delivering industry’s best customer support experience • develops deep expertise in target customer applications • works side by side with sales and utilizes strong technical acumen and interpersonal skills to technically sell the product • creates and maintains relevant customer and industry networks • provides ongoing technical support and custom testing to existing customers • creates technical documents and provides training to fabricators, OEMs and sales engineers

• Install and service mechanical systems across conveyor, sortation, and automation equipment • Commission and fine‑tune systems including software checkout and control system startup • Lead subcontractors to ensure safe, high‑quality installations • Troubleshoot mechanical issues and support change order execution • Perform material unload, staging, inventory/CSIM, and commissioning activities • Interpret mechanical/electrical drawings and operate installation equipment • Monitor installation quality, document performance, and identify improvement opportunities • Coordinate with installers, trades, contractors, and site leads to meet project deliverables • Conduct functional testing and support customer acceptance • Track scope changes and gather customer feedback throughout the project lifecycle • Identify opportunities for additional services and customer value

• Install and service electrical systems across conveyor, sortation, and automation equipment • Troubleshoot complex electrical issues and keep customers running smoothly • Lead and guide subcontractors to ensure safe, high-quality installations • Interpret electrical/mechanical drawings and perform advanced conduit bending (1"–2") • Collect and report quality metrics to reduce recurring installation issues • Ensure projects stay on schedule, on budget, and aligned with Honeywell standards • Identify opportunities to expand services and support customer success

• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems. • Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required). • Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing. • Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues. • Support dealer service and sales teams in promoting products and services. • Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner. • Stay current on training for new and updated systems, technologies, and platforms. • Gather feedback to identify opportunities for new products and improvements to existing offerings. • Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality. • Track, manage, and ensure resolution of product quality and performance issues. • Communicate technical specifications and service instructions clearly to ensure optimal product performance.