• Perform startup, preventative maintenance, testing, repair, and advanced electrical services on generator paralleling controls and switchgear systems. • Ensure high levels of customer satisfaction across the assigned territory while supporting on-call service needs (75% travel required). • Assist and train internal technicians and external customers on preventative maintenance, troubleshooting, repair, and equipment testing. • Collaborate with the Product Support Center help desk to troubleshoot and resolve customer issues. • Support dealer service and sales teams in promoting products and services. • Submit daily service reports, weekly expense reports, and maintain accurate project documentation in a timely manner. • Stay current on training for new and updated systems, technologies, and platforms. • Gather feedback to identify opportunities for new products and improvements to existing offerings. • Evaluate manufacturing and production processes to identify defects and recommend design modifications to improve efficiency and quality. • Track, manage, and ensure resolution of product quality and performance issues. • Communicate technical specifications and service instructions clearly to ensure optimal product performance.

• Provide Level 3 support for complex network, server, virtualization, and infrastructure issues. • Support VMware-to-Hyper-V migration initiatives utilizing Veeam technologies. • Install, configure, maintain, and troubleshoot Cisco routing, switching, wireless, and firewall environments. • Administer Microsoft Windows Server environments including Active Directory, DNS, DHCP, and Group Policy. • Support Hyper-V and VMware virtualization platforms. • Troubleshoot network performance, connectivity, server, and infrastructure issues. • Support onboard data center operations including rack-and-stack activities, cabling, hardware upgrades, and equipment replacement. • Execute maintenance activities and infrastructure upgrades with minimal operational impact. • Maintain technical documentation, procedures, and system configurations. • Coordinate with remote engineering teams and client stakeholders. • Serve as the lead onsite technical representative for Connection.

Role Description The Sr. Specialist, Field Engineer, acts as our company’s field representative at critical and highly sensitive base and remote locations, including customer and supplier facilities. This vital role supports hardware and software installation, as well as configuration and troubleshooting on complex integrated network systems. The Field Engineer supports regular, special, and integrated system test programs, including scenario-based testing, developmental testing (DT) and operational testing (OT) at company and customer locations. The Field Engineer is a Subject Matter Expert (SME) representing customer requirements in L3Harris ForceX’s Agile/Scrum software development cycle and constantly maintains ForceX’s exceptional reputation through positive customer interaction. The Senior Specialist Field Engineer is a highly skilled and experienced individual contributor working autonomously and on complex assignments to achieve operational targets, which have moderate impact on the overall achievement of results for the team. - Provide on-site support for the installation, integration, maintenance, and troubleshooting of cUAS systems. - Conduct system testing, diagnostics, and repairs to ensure optimal performance. - Deliver comprehensive training to end-users and operators on the proper use and maintenance of cUAS equipment. - Collaborate with engineering and support teams to resolve complex technical issues and facilitate continuous improvement of cUAS systems. - Stay current with the latest advancements in cUAS technology and best practices. - Ensure compliance with all relevant safety, security, and operational protocols. Qualifications - Bachelor’s Degree and minimum 6 years of prior relevant experience. - Graduate Degree and a minimum of 4 years of prior related experience. - In lieu of a degree, minimum of 10 years of prior related experience. - Secret Clearance required. - 3+ years of experience with: - cUAS technologies or similar defense/security systems. - Diagnostic tools and test equipment. - Military standards and technical documentation. - Assisting in the development of test cases to properly validate software features. - Diagnose and resolve hardware and software issues. Requirements - Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members. - High School Diploma or equivalent, with a minimum of 10 years prior related experience or 2-year post-Secondary/Associate’s degree with 6 years of prior related experience. - Holder of a Department of Defense Security Clearance (or ability to obtain one) required. - Experience with related technologies such as radar systems, electronic warfare, or surveillance systems. - Two (2) or more years of experience troubleshooting technical and/or software products required. - Appropriate technology industry certifications such as CompTIA’s A+/Network+/Security+/Server+, Cisco CCNA/CCDA, Microsoft MTA/MCSA, etc. strongly preferred. Company Description

Role Description The Sr. Specialist, Field Engineer, acts as our company’s field representative at critical and highly sensitive base and remote locations, including customer and supplier facilities. This vital role supports hardware and software installation, as well as configuration and troubleshooting on complex integrated network systems. The Field Engineer supports regular, special, and integrated system test programs, including scenario-based testing, developmental testing (DT) and operational testing (OT) at company and customer locations. The Field Engineer is a Subject Matter Expert (SME) representing customer requirements in L3Harris ForceX’s Agile/Scrum software development cycle and constantly maintains ForceX’s exceptional reputation through positive customer interaction. The Senior Specialist Field Engineer is a highly skilled and experienced individual contributor working autonomously and on complex assignments to achieve operational targets, which have moderate impact on the overall achievement of results for the team. - Provide on-site support for the installation, integration, maintenance, and troubleshooting of cUAS systems. - Conduct system testing, diagnostics, and repairs to ensure optimal performance. - Deliver comprehensive training to end-users and operators on the proper use and maintenance of cUAS equipment. - Collaborate with engineering and support teams to resolve complex technical issues and facilitate continuous improvement of cUAS systems. - Stay current with the latest advancements in cUAS technology and best practices. - Ensure compliance with all relevant safety, security, and operational protocols. Qualifications - Bachelor’s Degree and minimum 6 years of prior relevant experience. - Graduate Degree and a minimum of 4 years of prior related experience. - In lieu of a degree, minimum of 10 years of prior related experience. - Secret Clearance required. - 3+ years of experience with: - cUAS technologies or similar defense/security systems. - Diagnostic tools and test equipment. - Military standards and technical documentation. - Assisting in the development of test cases to properly validate software features. - Diagnose and resolve hardware and software issues. Requirements - Excellent communication and interpersonal skills, with the ability to effectively interact with customers and team members. - High School Diploma or equivalent, with a minimum of 10 years prior related experience or 2-year post-Secondary/Associate’s degree with 6 years of prior related experience. - Holder of a Department of Defense Security Clearance (or ability to obtain one) required. - Experience with related technologies such as radar systems, electronic warfare, or surveillance systems. - Two (2) or more years of experience troubleshooting technical and/or software products required. - Appropriate technology industry certifications such as CompTIA’s A+/Network+/Security+/Server+, Cisco CCNA/CCDA, Microsoft MTA/MCSA, etc. strongly preferred. Benefits - Remote work option. - 9/80 work schedule - Every other Friday off.