• Work directly with the COO to manage agency-wide operational priorities, ensuring projects are moving, blockers are surfaced, and follow-through happens. • Act as a trusted second-in-command for the COO, helping translate strategy into clear execution plans, timelines, workflows, and accountability across the team. • Prepare updates, project trackers, meeting agendas, internal documentation, and follow-up actions to keep leadership and teams aligned. • Own and maintain project management systems across the agency, ensuring projects have clear owners, timelines, milestones, and next steps. • Track progress across key internal and client-facing operational projects, proactively identifying delays, risks, and dependencies. • Lead project check-ins, ensure action items are completed, and make sure work is delivered on time and to a high standard. • Support the COO in setting, tracking, and managing quarterly OKRs across the agency. • Help turn quarterly goals into actionable project plans, with clear timelines, owners, metrics, and reporting rhythms. • Identify operational inefficiencies and build better systems, workflows, templates, and processes to improve team performance. • Document repeatable processes and help create scalable ways of working across departments. • Independently own and execute operational projects that improve agency performance, team productivity, client delivery, or internal systems. • Work cross-functionally with department leads and team members to drive initiatives from idea to implementation.

• Manage proposal production and operational processes while providing editorial support and work planning assistance on an as-needed basis throughout the pursuit lifecycle. • Maintain and update standard proposal templates, production procedures, style guides, and operational documentation to promote consistency across proposal workflows. • Manage the day-to-day relationship with the Gainwell Printing Services Provider and oversee proposal production activities for printed submissions to support timely and accurate proposal delivery. • Support implementation and maintenance of AI-enabled tools and technologies to enhance proposal efficiency, quality, and operational effectiveness. • Assist leadership with metrics tracking and reporting, process improvement initiatives, and lessons learned activities to support continuous improvement and operational scalability. • Provide editorial, document formatting, and quality assurance support, as needed, to include creating shell files, formatting and maintaining resumes, managing RFP-specific conventions lists, and performing editing, proofreading, and quality reviews to promote consistency, clarity, responsiveness, compliance, and overall proposal quality. • Develop integrated work plans, using Microsoft Project and related planning tools, as needed, including milestones, task dependencies, review cycles, and production timelines.

• Responsible for providing critical Sales Operations and Commercial Project Management leadership to support strategic planning, decision-making, and execution. • Work closely with the VP, Sales and Therapy Success to strategize, plan, and provide timely solutions to support the commercial teams • Partner with leadership to ensure consistency, accuracy, and strategic alignment of deliverables • Collaborate with leadership to identify administrative processes and scalable solutions to support an expanding team • Create and deliver presentations • Represent leadership as needed in various forums, ensuring knowledge and assessment of topic as a key stakeholder and provide detailed updates of functional needs for follow-up • Analyze historical data and pipeline activity to project future revenue • Leverage market specific data to drive strategic business decisions that support the scaling of the Sales team • Identify key market opportunities through ongoing assessment of available data and emerging marketplace trends • Refine and adapt Sales processes for consistency and efficiency as the commercial organization scales • Review existing Sales infrastructure and administrative processes to proactively identify and bridge operational gaps • Lead the planning, template design, data aggregation and execution of Quarterly Business Reviews with leadership • Lead the annual incentive compensation plan lifecycle, overseeing assessment, strategic alignment and rollout • Drive alignment and execution for the annual and quarterly quota-setting processes • Manage end-to-end compensation planning, reconciliation, approvals, and reporting • Foster a collaborative and innovative culture within the Sales team • Partner with counterparts to identify and implement robust Sales reporting and analytics • Work closely with Sales leadership to understand business goals and information needs • Translate business requirements into data-driven insights, actionable recommendations, and strategic initiatives • Align cross-functional projects with Sales objectives to ensure seamless execution • Ensure seamless integration of data across key platforms (SFDC + Business Insights) to deliver actionable dashboards for the Sales team • Define and implement processes to ensure the delivery of timely, accurate, and actionable Sales data and insights • Lead efforts to identify key performance indicators (KPIs) for Sales and establish benchmarks for decision support • Collaborate cross-functionally to manage, maintain, and drive consistent processes for customer data management • Provide direction on the selection, implementation and utilization of Sales tools and technologies • Identify and implement efficient methods for sharing information with the Sales team • Train Sales team on the use of key tools and platforms • Develop and analyze account level data to create actionable reports and dashboards

• Build self-service data tools that empower non-technical teams to ask deep questions, run “what if” analyses, and generate actionable, data-backed outcomes without gatekeeping • Craft compelling narratives and dashboards that surface insights to executives and cross-functional teams. • Ensure fraud and safety metrics are future-proof, scalable and supported by clear governance, ownership and automated monitoring • Own launch and decision criteria for fraud and safety experiments by defining launch thresholds, gating metric releases on decision quality, and helping leadership make data-driven decisions • Support external audits, law-enforcement requests, and board-level reporting with rigorous, well-governed data and clear analytical narratives. • Operationalize frameworks that instantly assess and size the platform, reputational and regulatory impact of fraud incidents, enabling rapid escalation, crystal-clear retrospectives and systematic learning