Cala Health

Role Description We are seeking a versatile Full Stack Software Engineer to join our engineering team. Reporting to the Software Engineering Manager, this is a hands-on role requiring comfort and confidence in working across the entire stack, with a particular emphasis on user-facing frontend experiences. - Build delightful, performant, and accessible user experiences for our consumer-facing applications across Web and Mobile using React and React Native. - Contribute across the stack, owning features end-to-end from frontend implementation through backend integration and experimentation. - Develop and maintain robust REST APIs using Python frameworks such as FastAPI. - Design and manage databases, including relational databases like MySQL and PostgreSQL, and NoSQL databases like DynamoDB or MongoDB. - Write well-tested, maintainable code across frontend, backend, and integration layers. - Participate in technical discussions around system design, performance tradeoffs, and long-term maintainability. - Collaborate with cross-functional teams (Product, Design) to gather requirements, design solutions, and deliver high-quality applications. - Contribute to technical decision-making regarding architecture, libraries, and tools to optimize performance and developer experience. Qualifications - Bachelor’s degree in Computer Science, Software Engineering, or a related field, or equivalent professional experience. - 3 to 6 years of professional software engineering experience in building production systems across both frontend and backend. - Strong proficiency in Python; hands-on experience with the FastAPI REST framework & Database ORM’s. - Highly proficient in JavaScript/TypeScript; hands-on experience building modern frontend applications with React. - Must have a strong grasp of HTML5 and CSS3. - Experience working with relational databases (MySQL, PostgreSQL) and NoSQL databases (DynamoDB, MongoDB). - Proficiency in writing and executing unit tests using frameworks like pytest, React Testing Library, or similar tools. - Experience integrating LLM APIs (OpenAI, Anthropic, or Gemini) into production applications. - Strong familiarity with AWS services for cloud-native application development. Requirements - An eye for design details and a passion for User Experience (UX); ability to bridge the gap between design mockups and technical implementation. - Hands-on knowledge of DevOps tools, specifically Terraform and Docker, for managing containerized environments. - Familiarity with the "AI Stack" beyond APIs—such as vector databases (Pinecone, pgvector), RAG (Retrieval-Augmented Generation) architectures, or local model inference (Ollama). - Experience in automated testing at multiple levels (unit, integration, end-to-end). - Experience with Hardware-Software integrations using services like AWS IoT. - Experience in Healthcare & SaMD applications within a regulated healthcare environment. Physical Demands - Ability to sit or stand at a desk for prolonged periods of time. - Ability to operate a computer keyboard, mouse and other related equipment. - Close vision, color vision and the ability to adjust focus are required to read code, analyze interfaces and visually identify defects.

• Manage daily data entry requirements and Intake process for new and existing patients • Oversee daily operations of incoming document fax server along with identifying and filing documentation within customer relationship management (CRM) system • Provide review and quality check of incoming documents, associated data entry and organization • Receive completed paperwork from customers (e.g., agreements, privacy notifications, etc.) • Support company goals and objectives, policies and procedures; Adhere to Good Manufacturing Practices and FDA regulations • Document all interactions into the customer relationship management (CRM) system in accordance with Quality Assurance/Regulatory and HIPAA guidelines • Perform other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Cala Health is seeking a Revenue Cycle Specialist to join our growing team. This individual will act as a professional representative of our organization. We are seeking a positive, highly motivated specialist to join our team remotely. In this position, employees will be responsible for reviewing documentation for medical necessity and submission of said documentation. This is a remote role that will report to the Director, Revenue Cycle Management. The compensation range for this role is market driven, with a salary range of $65,000 - $105,000. Additionally, we offer a robust benefits package. This offering is aligned with our overall compensation philosophy. Applicants must be currently authorized to work in the United States on a full-time basis. Cala will not sponsor applicants for work visas. A Day in the Life - Responsible for answering phone calls and emails in a timely manner. - Answer all questions from any client, insurances, or patient professionally and knowledgeably. - Note all communications expediently. - Review patient documentation for accuracy and qualification. - Approve and create sales orders for shipments. - Review Sales Orders for accuracy. - Manage shipments by sending sales orders to ship when ready for delivery. - Review Sales orders for accuracy after shipment is completed. - Create claim and/or invoice by confirming sales order. - Bill Claims and/or invoices by electronic, paper, or charging credit card. - Monitor Patient billing module. Update information as needed. - Communicate and work with clients and cross-functional departments to identify potential risks and solutions for performance improvement. - Review Sales order reports. Complete reports as needed by Manager. - Support new and emerging business models. - Support company goals, objectives, and policies and procedures. - Perform any other duties, as assigned, when necessary for productivity of the Claims Department. Qualifications - Bachelor's or Associate's degree in Business or Finance preferred; high school or GED equivalent required. - 3+ years of DME accounts receivable billing experience required (Medicare desired). - Brightree and Salesforce Software knowledge strongly preferred. - Strong computer skills; proficiency in Microsoft and Google products required. - Self-starter who takes initiative to overcome challenges and problem solve. - Excellent written and verbal communication skills. - Must be detail oriented and able to plan, organize and complete tasks in a timely manner. - Ability to multi-task and work independently. Company Description At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease. But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.

• Verify specific DME policy inclusions/exclusions, quantity limits, and "same-or-similar" equipment checks via Medicare portals or other payer portals • Calculate estimated patient responsibility (deductibles vs. coinsurance) • If a Prior Authorization is denied, you will initiate an immediate Pre-Service Appeal or "Peer-to-Peer" request to overturn the decision. • Coordinate referral process between the PCP, prescribing HCP in accordance with insurance requirements. • Identify what is missing in the clinical notes and coordinate with the doctor's office to rectify it. • Collaborate with the Revenue Cycle Management team to ensure clean claims. • Support company goals and objectives, policies and procedures; Adhere to Good Manufacturing Practices and FDA regulations • Document all interactions into the customer relationship management (CRM) system in accordance with Quality Assurance/Regulatory and HIPAA guidelines • Perform other duties as assigned

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Insurance Verification & Appeals Specialist is responsible for verifying complex benefits, securing pre-authorizations, and managing pre-service Appeals. This includes disputing insurance denials before the equipment is shipped to the patient. You will verify patient eligibility, obtain prior authorizations, and draft complex clinical upfront appeals. The goal is to minimize estimated out of pocket errors to the patient through meticulous insurance verification. The Insurance Verification and Appeals Specialist reports to the Therapy Access Manager and will not have any direct reports. This is a remote position. The compensation range for this role is market driven, with a salary range of $68,000 - $90,000. Additionally, we offer a robust benefits package. This offering is aligned with our overall compensation philosophy. Applicants must be currently authorized to work in the United States on a full-time basis. Cala will not sponsor applicants for work visas. A Day in the Life - Verify specific DME policy inclusions/exclusions, quantity limits, and "same-or-similar" equipment checks via Medicare portals or other payer portals. - Calculate estimated patient responsibility (deductibles vs. coinsurance). - If a Prior Authorization is denied, you will initiate an immediate Pre-Service Appeal or "Peer-to-Peer" request to overturn the decision. - Coordinate referral process between the PCP, prescribing HCP in accordance with insurance requirements. - Identify what is missing in the clinical notes and coordinate with the doctor's office to rectify it. - Collaborate with the Revenue Cycle Management team to ensure clean claims. - Support company goals and objectives, policies and procedures; Adhere to Good Manufacturing Practices and FDA regulations. - Document all interactions into the customer relationship management (CRM) system in accordance with Quality Assurance/Regulatory and HIPAA guidelines. - Perform other duties as assigned. Qualifications - Bachelor’s degree is strongly preferred; High school diploma or equivalent required. - Minimum 3 years of experience within the healthcare industry focused on deep understanding of Medicare Part B, Medicare Advantage and Commercial payors guidelines, preauthorization and appeals process. - Strong organizational skills with attention to detail. - Computer competency including MS Office, Google, Internet, and navigation of customer relationship management (CRM) systems. - Ability to prioritize tasks and manage time effectively in a fast-paced environment. - Excellent written and verbal communication skills. Company Description At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease. But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started.

• Establish and maintain superior relationships with patients • Act as a knowledgeable company representative by effectively interacting with potential patients/customers and existing, new and potential clinicians • Develop and maintain superior knowledge of company products and their use • Maintain awareness of internal activities and developments in other functional areas of the organization such as clinical studies, product development, quality, operations and sales • Provide product support to any customer of Cala products: patients, study participants, clinicians and staff • Responsible for accurate and timely documentation of required interactions; maintains knowledge of product developments in association with case handling and escalation as required • Provide product training to patients and study participants • Act as a subject matter expert and training resource for internal customers and the Customer Care team • Educate customers regarding product features and benefits • Act as a patient advocate, voice of the customer and as a resource for internal customers requiring patient feedback • Support new and emerging business models • Work closely with marketing, product development and sales to develop and refine messaging • Support Territory Managers as needed

About Cala At Cala, we’re working to free people from the burden of chronic disease. We began by creating the first non-invasive prescription therapy for hand tremor. After years of careful fine-tuning and improvements, we released Cala kIQ — our most sophisticated therapy yet. Our products have empowered thousands of people to get back to their lives with confidence and ease. But we won’t stop there. Our pioneering technology can be applied across neurology, cardiology, and so much more. It’s all part of our mission to help people in their struggle with chronic disease. We’re only just getting started. Role Overview Reporting to the Company’s CFO, the Controller position is a hands-on role, responsible for managing the accounting function, including full-cycle month-end close, accounts receivable and payable, payroll, revenue, COGS, inventory, audit and tax compliance. The Controller will be responsible for managing the general accounting for the organization, assisting with the creation of financial statements and management reporting, managing the organization's cash, and assisting with the creation of departmental budgets and forecasts. Experience with developing and establishing policies and procedures within a high growth organization is highly preferred. The position location is ideally located in the San Francisco Bay Area with preference given to candidates close to San Mateo/Peninsula. Candidates in other locations are welcome to apply. Applicants must be currently authorized to work in the United States on a full-time basis. Cala will not sponsor applicants for work visas. The compensation range for this role is market driven, with a salary range of $190,000 - $240,000. Additionally, we offer a robust benefits package. This offering is aligned with our overall compensation philosophy. Specific Responsibilities Manage all general accounting functions which includes performing month-end close process, eliminations & consolidations, preparing and booking journal entries, account reconciliations and variance analysis all in compliance with GAAP. Responsible for AP/AR, Payroll, GL, Cash, Tax and financial reporting functions, managing internal staff and consultants to streamline processes. Partner with CFO on budgeting, forecasting, and strategic planning initiatives. Oversee financial reporting to executive leadership, the board of directors and external stakeholders, providing clear insights into financial performance and business trends Develop and maintain policies to ensure accurate accounting, financial reporting and reliable internal controls; ensure financial integrity through strong controls. Manage annual accounting audits, tax audits, sales & use tax submissions and ad-hoc financial requests and reporting. Build, mentor and develop a high performing accounting team, establishing clear processes and career development pathways. Collaborate cross-functionally with operations, quality, regulatory, commercial and executive teams to support business objectives. Create and manage KPI dashboards to translate financial data into actionable business insights. Skills and Experience Bachelor’s degree in Accounting or Finance required; CPA strongly preferred 8+ years of progressive accounting experience with at least 2 years at the Assistant Controller level and above Strong technical accounting knowledge with expertise in GAAP Experience working in the healthcare industry, ideally medical devices, preferred Prior experience with different types of payers including Medicare Demonstrated ability to build, lead and develop accounting teams in a growing organization Proven track record of implementing process improvements and scaling accounting operations Ability to manage multiple projects/priorities at a time, as well as coordinate with various departments and manage third party consultants Experience with standard software solutions: NetSuite (including ARM and Inventory), Bill.com, Salesforce, Concur, Paylocity preferred Prior public accounting/Big 4 experience is a plus Experience managing Big 4 audits is a plus Strong analytical and problem-solving abilities Excellent written and verbal communication skills Some FP&A background is a plus Cala Health believes our success is based on diversity of people, teams and thinking. We offer all employees the tools, training and mentoring they need to succeed. Our selection process is driven by the key requirements for the role rather than bias or discrimination on the basis of a candidate’s sex, gender identity, age, marital status, veteran status, non-jobrelated disability/handicap or medical condition, family status, sexual orientation, religion, color, ethnicity, race or any other legally protected classification.

• Build delightful, performant, and accessible user experiences for our consumer-facing applications across Web and Mobile using React and React Native. • Contribute across the stack, owning features end-to-end from frontend implementation through backend integration and experimentation. • Develop and maintain robust REST APIs using Python frameworks such as FastAPI. • Design and manage databases, including relational databases like MySQL and PostgreSQL, and NoSQL databases like DynamoDB or MongoDB. • Write well-tested, maintainable code across frontend, backend, and integration layers. • Participate in technical discussions around system design, performance tradeoffs, and long-term maintainability. • Collaborate with cross-functional teams (Product, Design) to gather requirements, design solutions, and deliver high-quality applications. • Contribute to technical decision-making regarding architecture, libraries, and tools to optimize performance and developer experience.